910 comments found

Pre-Purchase Q: Was the shortcodes issue fixed? Can anyone using theme confirm?

stmcan

Hello,

Yes the shortcode buttons issue fixed with the latest version of the theme. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

hello,togla, i like your theme very much,it is very easy to install for a beginner like me,but i have one question for the duplicate function on the products?if i need to get this function,which plugin i should go with or the theme already get this function but i do not active?pls kindly advise,thanks

stmcan

Hello,

You can try this plugin https://wordpress.org/plugins/duplicate-post/screenshots/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

thanks so much,it is okay now

hello,good day? thanks for providing a style and easy theme for us,i like it very much. I have found a problem on the product image issue,on the product page,the image are appeared with a rectangle size,but when i clicked this product and open it,it is appered in a square size, so i don’t know what kind of size i should put,as either size I put,one of them will always have problem to display all. so is there any way to solve this?or to change the product size format on the product page,how?

thanks in advance for your help.

stmcan

Hi,

The product image inside the single product page (product details page) is a thumbnail image and will be visible in fullsize when you click to open. You all need to upload your product images and theme will be set the appropriate dimensions for each part of the website.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hello,

Could you please tell me where I change the grey background on the menu and change the copyright text colour?

Thanks

stmcan

Hello,

Please refer this tutorial for it http://support-rt.com/discussion/2227/main-sidebar-colour-editing-the-skin-default-psd

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi there,

I want to purchase your theme, but like to know:

- Is the theme compatible with Gravity Forms? - Can I integrate a gravity form on the homepage?

Please let me know as soon as possible, because I want to advice your theme to one of our clients.

Kind regards, Steven

stmcan

Hello Steven,

It is not officially supported but we have many clients uses the plugin with this theme. Yes, you can use its shortcode in the home page.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Hello,

I purchased your theme and I’m really happy with it.

Now I would like to make it an e-commerce site.

I understand that Woo Commerce plug-in is the only e-commerce plug-in that the the would support. Or did I misunderstand?

I would like to know what happens with all the products I’ve already loaded to my site. Does Woo Commerce automatically reorgonaize and include the existant “catalog” products as “sellable” products?

Thank you,

All the best,

Cyril www.bazardelaesquina.com

stmcan

Dear Cyril,

Yes if you want to sell online you need to use 3rd party plugin but this theme does not support any of it currently.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

hexsis Purchased

Hi! I have purchased this theme and I really like it, but i have tried joining the support forums and I keep getting a message that my license code is already in use.

I have copy-pasted the code so no mistakes were made and I’ve tried to verify the code at least 4-5 times with the outcome being the same – failure.

What can I do to join the support forums on your site?

THANK YOU!!

stmcan

Hello,

You might be registered already! Please try to reset your password http://support-rt.com/wp-login.php?action=lostpassword If it doesn’t work, you can contact me through my profile page at http://themeforest.net/user/stmcan

Hello,

I have purchased this theme and installed it. But i got a huge bug when i upload a background image, its not looking near the same as the live preview. Im a bit disapointed to be honest, because i have not much knowledge about css and it seems like i need to chance something in css.

website: www.dse-infra.nl

How to fix it?

Default-user

I managed to get the background as a loop like the live preview, but now i got the problem that the bottem got to much white (dont know how to short it)

How to fix that?

stmcan

Hello,

You can change the background color via Appearance -> Background. If you don’t select any color, you’ll get the default one. Yours is white currently.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

mirokk Purchased

Hello, is there a way to remove the title, breadcrumb and search bar for certain pages? I’m trying to build a second entry “home” page for a second language, not much success so far..

stmcan

Hi,

You’ll need a custom css that coded just for that pages. Every single page of a WordPress site has unique ID’s so it is possible. We do our best to assist you if you provide us your website url and the pages you’re referring. Please post by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi, Why is product thumbnail indistinct on product main page?I have tried many ways?including resetting thumbnail size,modifying logical image size,etc.Thank you!

stmcan

Hello, Please submit your questions by using the account you purchased the theme to get support. Thanks.

vantube Purchased

slider does not work What can I do

stmcan

Hello,

Can you please provide us your website url by opening a support request on our support forum at http://support-rt.com so we can see what is the issue. Thanks

lmndk Purchased

Hi, the images inserted in the editor is not acting responsive front-end. What do i do?

Best regards.

stmcan

Hello,

Please add the following css code into the custom css codes field inside the Styling Options

    /* wp image */
    [class^="wp-image-"], [class*=" wp-image-"]{ 
        max-width: 100%;
        height: auto;
    }

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
lmndk Purchased

Thanks!

In tris case what si the link for chance theme image? Because i try paste htr link in YOUR URL FULL and don’t work http://rttheme15.templatemints.com/shortcodes/photo-gallery-2
stmcan

Hi, Please provide us your shortcode by opening a support request on our support forum at http://support-rt.com So we can see what is wrong with the code. Thanks.

kaiwho Purchased

Just uploaded the demo page and it doesn’t put up the home pages boxes and widgets like in the demo. For example, where it says About us, Products, Latest Works, Our services, and the blog below. How do I add these to my homepage?

On the demo they show up on home_page/about-us-3, how can I set it to the static page?

Thanks

stmcan

Hi,

(Please note. I edited my answer)

If you do not set a page as your home page via Settings -> Reading the home page will be created by the “Home Page Contents” custom posts and related widget areas. For more details please read the documentation file. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

stmcan

(edited)

hi, how can i set the banner image, thanks

stmcan

Hi,

Can you please provide us a little bit more details about it by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi, i like your theme

now had some problems, firstly i install the widget flickr feeds in some pages, where can i set the images to be appeared

then the shortcodes, i found these in the page edit, but click the target layout, get no response, did i get wrong?

Hi, i like your theme

now had some problems, firstly i install the widget flickr feeds in some pages, where can i set the images to be appeared

then the shortcodes, i found these in the page edit, but click the target layout, get no response, did i get wrong?

stmcan

Hello,

Please re-check your flickr id and be sure that there is a gallery. You can test with this id 36587311@N08

You most probably using one of the older version of the theme. Please update to the most recent version. That issue has been fixed already.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

hi, I tried to sign up for support and was told I would get an email with a password, but no email ever came to me. Please help. I just want to know how to install the child. Do I create the child theme files myself or do you provide one, because the theme files did not have one included.

stmcan

Hello,

I have just created an account for you and sent the details to your email. You can find more details about the child themes from this url http://support-rt.com/forums/topic/how-to-create-a-child-theme-for-rt-theme-15/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi, does your latest update from April include Instagram as a social media icon? Thanks!

stmcan

Unfortunately, no. The icon pack i used for the theme doesn’t have that icon and i am considering to replace with another icon pack, a font-icon most probably. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

canito Purchased

Hello

Pre purchase question, does this theme is compatible with WP 4.0?

stmcan

Hello,

Yes, It is compatible. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

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