300 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Is there any way to animate the accordion slider? Just to simply make it cycle through each slide?

stmcan

No, unfortunately there is not! If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
sangwh Purchased

Hi, Thanks for your great theme. I am wondering if you can add external link in portfolio. For example, you have a Vimeo Video Sample in the portfolio and when you click on the video image on templatemints.com/rttheme16/four-columns-portfolio.html, new window popup and video shows. Instead of video, I want to add featured image and external website link. So when you click on the featured image then it will open new window with the external website link that I have added. Is it possible to add external link? Is it possible to make that link to open in new window when you click on that featured image?

stmcan

Hello,

With the current version you can not do that. But I will do my best to add this feature when updating the theme. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
mirrornyc Purchased

Hi there, I purchased the theme 16, and after installing and activating my browser window turned white. What is the fix for this? Please let me know.

stmcan

Hi,

Most probably you getting a PHP error and your PHP settings doesn’t allow to display PHP errors. You can contact your hosting provider to change that setting. After you able to read the error please share with me so i can provide a solution. By the way, please make sure that you are using latest version of WordPress and your PHP version is PHP5 or newer.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi!

Thnx for this amazing theme. I love it. I was wondering how I can change the twitter widget. I want to change ‘about 7 days ago’ into the dutch sentence of that. Can I do that? And how do I create a grid with that nice background in the footer? I want the exact footer as in the example.

Hope you could help me out with this!

Greetz from Holland!

Jos

stmcan

Hi Jos,

You can find all the texts related with the twitter script inside the /js/jquery.tweet.js file. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Has been a member for 2-3 years

Hi, I am working with a client that is using your theme rttheme16. When I login to my clients dashboard half of the admin menu items on the sidebar do not show up. Mainly I need the plugins item to show up. However it would be nice to have the default values on the side bar. Any ideas how to make this happen?

  • Has been a member for 2-3 years

Hi, I am working with a client that is using your theme rttheme16. When I login to my clients dashboard half of the admin menu items on the sidebar do not show up. Mainly I need the plugins item to show up. However it would be nice to have the default values on the side bar. Any ideas how to make this happen?

  • Has been a member for 2-3 years

Hi, I am working with a client that is using your theme rttheme16. When I login to my clients dashboard half of the admin menu items on the sidebar do not show up. Mainly I need the plugins item to show up. However it would be nice to have the default values on the side bar. Any ideas how to make this happen?

stmcan

Hello,

Please join our support forum to get support or ask your client to do so for you. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have 2 issues

1) how can I have gallery on button.. i.e. when i press a button full screen or specified images display.

2) how to have lightbox frame to image on page

stmcan

Hi,

You can try to use shortcodes to achieve that http://rttheme16.templatemints.com/shortcodes/lightbox-and-auto-thumbnails/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
naushucmr Purchased
Dear stmcan I have purchased rttheme16, and listing all products in my subcategory as follows http://www.ditra.ae/products/bleach/ after showing two products, i don’t want to go into the details of each single products, that means no click on individual product from here onwards, can you please help me?

Regards

stmcan

Hi,

It looks like you’ve managed to solve it! If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
guadalweb Purchased

Hello!! I have a little problem with this theme…..how can I change the quote at home page?? I can`t find this option anywhere!!

Thanks!!

stmcan

Hi,

You can change it by editing the Default Home Page template -> Banner Module. Please watch this screencasts for further instructions http://www.youtube.com/watch?v=VNZNnnOXO_M http://www.youtube.com/watch?v=t2HcJFX4Aes http://www.youtube.com/watch?v=8s5NLs7r5YE

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
guadalweb Purchased

ok!! thanks a lot!! Just did it!!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
rvonider Purchased

Im trying to change the pattern in the boxed version and every time I do it goes over the background image as well. Am I missing something? How can I get it to look like the live preview?

Im kind of pulling my hair out not understanding why this isnt working.

stmcan

Hi,

Please go to WP Admin -> Appearance -> Background and make sure that there is no background defined for your website.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, are yoy going to make the theme responsive?

stmcan

Hi, I won’t do it in near feature. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
guadalweb Purchased

Hi!! I have a problem when I try to put a gallery or a slide in a page. The slide doesn`t show any images and the gallery does the same, just like you sample page “sliders and galleries”

What can I do??

Thanks!!

stmcan

Hello,

Could you please provide your website url by starting new support request on our support forum at http://support-rt.com Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello there. The site looks awesome. I was wondering if you have a responsive version?

stmcan

Hello, Unfortunately there is no responsive version of the theme because it is really hard to do it with this design. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
gazoo Purchased

Hello, I have had problems with the site. First it setup on my hosting, but now that I moved the hosting of my client, I stopped working the blog.

My hosting -> http://sergioromero.cl/g/prensa/

My client hosting-> http://guinezingenieria.cl/g/prensa only three news shows…

stmcan

Hi,

Look like you have managed to solve it already. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, I am having problems with 2 things,

1. I am trying to put an image (lightbox) inside an accordion pane, the image does no look correctly, it appear a smal square with a question mark and when I click it in the lightbox it does appear the image. Here is the code: [/auto_thumb]

2. I have a question is it possible to link a word on a page or a section of a page in the Main Menu???

thanks, Melissa

stmcan

Dear Melissa,

Could you please post your questions to our support forum at http://support-rt.com We will be happy to assist you asap.

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there – I just made the most recent updates to plugins and the theme itself. Now, when I click on RT THEME 16 within the dashboard I cannot see any of the information (general options, template building, styling options, etc.) , that area of the page is blank for all categories, so you can’t make any changes. Also – all of the slider images have disappeared on the home page. How can I fix this?? Thanks.

stmcan

Hello,

Regarding the slider issue please follow my answer at http://support-rt.com/discussion/comment/20052#Comment_20052 It is a bug and will be fixed very soon.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

Thank you -but this did not work. Why would this be?

Default-user

Also – what about the issue regarding not seeing the theme editing options within the dashboard?

stmcan

Please read my answer below.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
I changed lines 44 and 45 in theme.php after seeing this post – but it is still not working. please help. thanks! http://www.support-rt.com/discussion/6020/slider-stopped-working
stmcan

Hello,

You should follow the instruction in my reply, so you need to update theme.php with the one I provided. But, the other solution should work also, it looks like you have another issue that might be causing by a plugin. Please post the question to our support forum at http://support-rt.com so a support representative could contact with you to ask your credentials to investigate the issue that you having, because we can’t replicating it on our end.

For your upcoming questions and replies please stick with the support forum. Thank you.

  • Bought between 100 and 499 items
  • Canada
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users

Hello,

I just updated my theme to the most recent version and I can’t seem to get the accordion slider working. Please let me know if you can help me troubleshoot.

stmcan

Hi,

Please read my answer here to get the fix http://www.support-rt.com/discussion/comment/20052#Comment_20052

The update has just uploaded and waiting in the review queue, it should be available for download in 24 hours.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 2-3 years
seh1970 Purchased

Hi, there is an problem with templates from themeforest, http://www.gabfirethemes.com/ and any other platform who sells templates and use extern jquery – because there was a big jquery update. so many sites crashed as your temp artbee :) maybe can u fix it?

ty

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