315 comments found

Dear stmcan, i have recently purcahsed the theme, can you please help me to have the slider and top navigation to have on every page?

Regards

stmcan

Hi,

You can create and use a template for your needs. Please follow the instructions in “Setup Assistant” of the theme options and the videos of the documentation that can be found in the /documentation/ folder as index.html

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi Stmcan,

I have just purchased this theme.

When I want to create my own product template, the option for “Select Product Categories” doesn’t work.

How can I make a product template for different categories?

thanks Li

stmcan

Hi Li,

Please make sure that you have product categories and products which assigned with the categories. According my tests there is no problem with the product categories on template builder.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hello, do you use TimThumb script in this theme? Because my hosting provider not support TimThumb :-/

Thank You

stmcan

Hi,

No, I’ve used nicer and safer resizer that use native WP functions, no TimThumb :)

Best Regards

where can we change skin ?? dark light and boxed ?

stmcan

Hi,

Please use the account that you purchased the theme to get support. Thank you.

jur3 Purchased

Hi, i have problems with a product categories URL . So i need a structure like in Post categories ( HOST /products/category/subcategory ).

How can i do that ?

stmcan

Hi,

The custom posts does not allow that! You can only have /{products}/category/ the {products} can change by the Product Options of RT-Theme 16

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi stmcan

I have an issue with the Twitter feed to the site at the moment. When my client adds a link to their tweets, it does not show up on the site. But when its just text, it shows on the site.

Any thoughts??

Cheers

A

stmcan

Hi,

One of the Twitter API features does not serve tweets older than 7 days. So if you update your statutes you can see the tweets also in your web site. But if you are not active twitter user you can update /rttheme16/rt-framework/widgets/twitter.php with this file http://pastie.org/4253550 to get older tweets also.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Wissep Purchased

Hello Stmcan,

Same Twitter issue overhere. It all use to work fine. I use the RT-widget in the footer. Nothing has changed in the theme admin settings or in the twitter account. But all of sudden the tweets don’t show up. Any idea how to solve this? My client is not happy and I can’t explain… Please provide a solution. Thank you very much.

stmcan

Hi,

One of the Twitter API features does not serve tweets older than 7 days. So if you update your statutes you can see the tweets also in your web site. But if you are not active twitter user you can update /rttheme16/rt-framework/widgets/twitter.php with this file http://pastie.org/4253550 to get older tweets also.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
Wissep Purchased

Thanks Stmcan, your solution works fine. Great support!

sayyam Purchased

when new layout will come ?

stmcan

New layout for RT-Theme 16? There wont be a new layout for this theme. But if you asking that, when RT-Theme 17 will coming, it is pretty soon :)

sayyam
sayyam Purchased

yeah speaking of 17, k i see the sneak preview… :]

whisper Purchased

Hi :)

Just a quick question please, When i change the menu font it does not seem to change the drop down tabs, is there a way to change the size and font on the drop downs so they can match the main links?

TA

stmcan

Hi TA,

Sorry for the late answer, you know usually my support team handles the support request via our support forum at http://support-rt.com

If you start a tread on the support forum and provide us your site url, we can provide you some custom css code for it.

Best Regards

whisper Purchased

Also… :)

I can’t seem to get any dividers to work? If I use I get an ugly thick white line :( using the dark them looks terrible any divider shortcode?

stmcan

I also need to see it in action to provide a solution for it! Please follow my answer above. Thank you!

niora Purchased

Hello,

I have problems with tabs. I can’t use more than 9 tabs. When i use the title tab10=”Tab 10” i only see my 9 tabs. What ist the problem?

Put tab contents into the tab breckets. For the tab titles use the first bracket parameters like [tabs tab1=”Tab 1” tab2=”Tab 2” tab3=”Tab 3”] . There is no tab limit, you can add tabs till the fit your page.

Greetz Doreen

stmcan

Hi Doreen,

It is pretty normal because you have too many tabs than the page width could accept. So, you can try to use smaller titles for the tabs or try to use your page with a full width layout.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

whisper Purchased

Hi there,

I must have caught you on your weekend, sorry about that both my questions above are 3 days old :(

I now have another if I may:

Hi there, I am having a problem with using the full width of the product page, I have seletced the template to reflect fullwidth-no siderbar, yet I still have a problem? my content (i.e. table) is set to 100% width as you can see. Can you suggest a way I can get the page to display full width content please?

http://okmedia.com.au/starparkhorses/product/mcv-boonspoon/?preview=true&preview_id=94&preview_nonce=8559983888

Hopefully you are not on the weekend now and can answer my questions :)

whisper Purchased

Hi there,

I solved the problem above, however could you still answer my other two questions if you have time please?

stmcan

Glad to hear you have managed to solve them already. I’ve already replied your other questions.

Best Regards

whisper Purchased

Thanks so much for your replies :)

I have decided to start afresh with your new theme RT-17, I just purchased it and am enjoying it already :)

Thanks

stmcan

Thank you so much for that :)

freifer Purchased

Dear stmcan

Is there anyway I can have ( Next ) and ( Previous ) link on the Lightbox image, to show the other images of a product ?

stmcan

Hi,

Which version do you use? That bug has been fixed with version 1.5. The current version of the theme is 1.8, please update your theme.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hello im installing the preview version but doent seem like the demo, how i can do this? the portfolio are dont resizing the images, how i can fix this

http://hdrproducciones.com/am

Hello, how i can obtain the home page like the demo example, please help, many thanks awesome template

stmcan

Hi,

You can import the dummy content of the demo page and customize your home page by using Template Builder. Please watch these videos to learn how you can do that

Installation & Importing Dummy Contents http://www.youtube.com/watch?v=ZyBtB5tJZX4&feature=plcp

Customizing Home Pages Part 1: http://www.youtube.com/watch?v=VNZNnnOXO_M&feature=plcp Part 2: http://www.youtube.com/watch?v=t2HcJFX4Aes&feature=plcp Part 3: http://www.youtube.com/watch?v=8s5NLs7r5YE&feature=plcp

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

cdn_k3v Purchased

Not sure if it has been asked, but is this template going to get any sort of responsiveness for mobile devices? Maybe some of the functions from RT 17 ?

stmcan

Hi,

Due to its sliders it is not quite possible to provide responsive functionality for the theme!

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
cdn_k3v Purchased

Could you not just put a different responsive slider option?

stmcan

I’ll consider it for the future updates! Thank you!

Hi

A question for the twitter widget. When I write my twitter name it doesn’t show nothing and also how can I show on product pages all the product categories as a widget. When I add the categories widget in the sidebar it shows the post categories not the product categories.

Thank you.

stmcan

Hi

1) One of the Twitter API features does not serve tweets older than 7 days. So if you update your statutes you can see the tweets also in your web site. But if you are not active twitter user you can update /rttheme15/rt-framework/widgets/twitter.php with this file http://pastie.org/4253550 to get older tweets also.

And please make sure you are using the @ sign for your twitter name.

2) Please read this tutorial for that http://support-rt.com/discussion/4082/how-to-show-productportfolio-categories-in-a-sidebar

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing RT themes.

DGRComms Purchased

Hi,

i just purchased this theme thinking it was responsive design as your RT 17 theme. Are you planning on making this theme responsive?

Thanks

SORRY JUST SAW YOUR RESPONSE ABOVE . WOULD BE GREAT IF YOU COULD DO A RESPONSIVE VERSION THAT DOES NOT SHOW THE SLIDESHOW LIKE A LOTS OTHER THEMES I HAVE THEMES .

its a really nice theme

stmcan

Thank you for your suggestion, I’ll really consider to do that! If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

by
by
by
by
by
by