1127 comments found

Hello,

I am tweaking a gravity form with a plugin and using a “home box” and when I preview it from there it looks fine http://prntscr.com/50m6cn but when I update and add via template builder this is what it shows on the actual page with no effects http://prntscr.com/50m6i3

Any help is appreciated!

stmcan

Hi Terry,

The theme global form styles are applied to the front-end view that’s why it looks different. It is a big plugin and must be supported by the theme exhaustively. If you’d like to customize the view, use firebug and create a css tweak that overwrites the global css codes.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hello, I wonder how can I change the small icon for the website (shown on the Internet browser’s tag). I tried RTTHEME17 > General Options > Custom Favicon and put a URL there, but it doesn’t work.

stmcan

Hi,

You can create your favicon by using this website http://favicon-generator.org/ and upload the file by using the Media -> Add new screen of WordPress admin panel. Then just copy the file’s url into the “Custom Favicon” field.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

Hi, I tried your way, created the icon and copy its url into the custom favicon, but it doesn’t work. I checked the coding, the image url is there, but it just won’t show the icon. Here’s the url (http://ggbrandsfood.com/)

stmcan

Yes your favicon is visible for me. I don’t see any issue.

Hi There,

The promo code box disappeared on the check out page (it shows on cart page) after I did the update on wordpress and Woocomerce to the latest version. can you please help?

http://inconference.insightinfo.com/
stmcan

Hello,

I see it on your check out page! Can you please give us a bit more details about it by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

drbilal Purchased

I am using the template builder in the theme settings but every-time i try and change a module or add one and hit the save button it just keeps showing the loading icon and does not save.

I will pm you my site and log in details.

Please advise.

Default-user
drbilal Purchased

Just to add on – I just installed the theme and imported demo content and am getting this issue. Nothing else has been done.

stmcan

Hello,

This may helps http://support-rt.com/forums/topic/solved-template-builder-saving-problem/ If not please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

mutart Purchased

Hi, i would change the title of pages from “h2” to “h1” tag. How can i do it? I need to change the head title of all pages of my website www.riparaelettrodomestici.it into “h1” tag. Is it possibles?

Sorry for the english

Thanks

stmcan

Hi,

Please move this question to our support forum at http://support-rt.com by opening a new thread Thank you.

Hello,

I’ve bought the RT theme 17 a few months ago and now suddely the visual editor on al pages doesn’t work anymore. I’ve updated to Wordpress latest version and also I’ve updated the theme, but no result.

We are also working with WPML plugin , NExt galley and and Yoast plugin.

Can you check and help us with this? It is a very strange problem, and now we cannot use the editor for inserting links, images or other things.

Please help soon! Best regards, Mack Veenenbos

rtthemes-support

Hi

Please try to turn off all plugins and see if that resolves your issue. If not please register on the forum and issue a support thread in there.

http://support-rt.com

Thank you

Best regards,

Theme support

flaviese Purchased

Hi, thankyou for this theme.

I have a message in theme’e options panel that advise me to update:

There is a new version of the RT-THEME 17 theme available. You have version installed. Update to version 2.8.1.

I have updated it but message still eremains.

Flavio

rtthemes-support

Hi

Please register on the forum and issue a support thread in there.

http://support-rt.com

Thank you

Best regards,
Theme support

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