1089 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I purchased RT theme 15 and its off themeforest and I’m unable to apply for membership to the support forum for some reason. I have a few questions and can provide my purchase code. Please help!

stmcan

We contacted with envato support and it will be available again very soon. Please contact me through the form on my profile page so i can provide you a support forum account. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I’ve noticed an issue with the home page slider freezing on iPads. It will no longer load correctly after being on the page for an extended period of time or coming back to the home page after being on another page within the site.

Is there a fix for this?

stmcan

Hello,

It is fine on my iPad. Could you please provide us your website url by starting a new thread on our support forum at http://support-rt.com so we can take a look closer. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
atteam Purchased

Hi, how to make tooltip text to have 2 lines? I have problem you can see here http://i.minus.com/io7Ovym6ltkE.png Thanks

stmcan

You can try “
” tag for new line but if that does not work may want to check tooltip plugins through the wordpress.org.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 500 and 999 items
  • Has been a member for 3-4 years
  • United Kingdom

how do i get the featured images to show for the slider as i cannot get an image into a slider at all? tried it on a few sites but nothing!!

please help me!

stmcan

Hi, Could you please provide us your website url by starting a new thread on our support forum at http://support-rt.com so we can take a look closer. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Peru

hello,

How can I change the background color of tabs of products?

thank you

stmcan

Hi,

You can try yo add this css code into the Custom CSS Codes field inside the RT-Theme 17 Styling Options. Don’t forget to change the “red” with the hex color value of yours

.single-products ul.tabs li a {
  background:red;
}

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

re: RT17 …In the Portfolio section I would like to be able to create and click on an image that links to a blog post or page (instead of only Image, Audio and Video). Is that possible? Thanks!

stmcan

Hi,

Yes the theme supports that you can provide a custom links to portfolio items. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Thanks for your recent reply :) One more question before I buy: Can I remove the date from blog posts?

stmcan

Yes, you can chose one of two different date styles or remove them all. Thank you again :)

  • Austria
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi stmcan,

I’m missing four features in this theme and it would be great if you can provide this things in the next update:

- author box below blog posts - social Sharing below blog posts - related articles below blog post - review / rating system for blog articles / products

Do you think that’s possible?

stmcan

Hi,

1- You the option already! Please go to RT-Theme Blog Options and turn on the “Author info box under posts” option. 2-3- You can find a plugin for those. 4. I’ll definitely consider that.

Thank you for interesting in my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Love the theme so far but ran into one small problem. with the class .box I added a background image instead of using a solid color. Now when I add any widgets to the home page the background image is thee twice since when the widget is put in there are two divs with the class .box, one inside the other.

Is there a way to remove the inner .box class. I tried with content_generator.php but cant seem to find the right div to edit.

You can see the issue here in the first 3 boxes: http://xeroproject.com/FNTA/
stmcan

Hello,

You can’t remove the inner .box of the .box classes it is too complicated layout. However i added a unique ID for most of the modules that you can use. Also you can check this http://www.w3schools.com/cssref/sel_firstchild.asp

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

I’m not saying to remove the .box all together its used in too many other places all over the theme, but the way it pulls in the widgets on the home page its really doesn’t need to pull .box in twice which is what the current theme is doing without any modification on my part.

I tried the first child which works for the 2nd 3rd widget area but totally removes any background in the first widget area since its considered a first child. I added:

.box:first-child { background: url(../images/pixel.gif); }

I just cant find the functions for the home page to remove one .box class.

http://xeroproject.com/FNTA/
stmcan

Hi, There are unique ID’s for most modules, if you could specify one your website parts, we can try to provide css code for you. Please create a new thread on our support forum at http://support-rt.com to get help about it. Thank you.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
I like this theme very much. very versatile. But, I need a little help. When I use the default home page, the slider is tucked up under the menu without any spaces. When I create a page an use the default home page template, the slider is a separate element. I’m trying to add a content box on the home page (above the built in boxes) but I want the slide show to look like the index page. Can you assist me? Here are the pages: index page: http://www.new-hope-recovery.us/ New home page: http://www.new-hope-recovery.us/center/test-home-page/
stmcan

Hi,

If you set the page as your home page (via Settings-> Reading Settings -> Front page displays -> A static page -> Front Page) the space will be gone.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Taloy05 Purchased

Whats the CSS code for

1. Changing the text & boxes color for porfolio list page.

2. Change the text and background color for facebook like box & twitter widgets?

stmcan

Hi,

CSS codes for any kind of styling elements of a web page. You can use many things including your samples if you familiar with CSS .

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I already own RT theme 13, and I am interested in upgrading to theme 17. If I do purchase and install the new theme, are all elements of my site safe? Is there any danger of losing any content or functionality if I activate another theme, or will all content seamlessly transition into the new theme?

stmcan

Hi Murray,

I replied your question on the forum http://support-rt.com/discussion/5590/upgrading-from-rt-13-theme

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

I’ve been using RT-17 for some time now.

Well done on making the best theme there is. So easy to use, and highly modifiable.

Your tech support is also the best.

Others could learn from you – I hope they do

Pete

stmcan

Dear Pete,

I really appreciate your kind feedback and purchasing my themes. Thank you!

Best Regards

Default-user

My pleasure

When does RT-18 come out?

Pete

stmcan

I don’t know when it will be finished but am working hard on it :) Thank you!

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Am I be able to add pnone number on the right top?

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Am i able to put phone number on the right top corner?

stmcan

Hello,

You can only put it inner pages like i did on this sample page http://rttheme17.templatemints.com/about-us/

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
vlad_taz Purchased

Hello, First step and first problems i installed theme over an old instalation and /wp-admin/admin.php?page=rt_general_options = RT-THEME 17 THEME OPTIONS is not showing anithing on the right where it should. I reinstalled wp and deleted all plugins. Im preatty sure is something from database or something like that can u point me to righ direction? Please help.

stmcan

Hello,

Please make sure there is no problem with your WordPress installation, you have the version 3.4 installed and your PHP version is 5 or newer.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
vlad_taz Purchased

........ afther wiping all out and changing permisions to all files…. i try with Crome instead Mozzila it magical work’s… So i guess we will chat again with more dificult problems. Anyway maybe it will be a good ideea of an step by step self check tutorial.

stmcan

The admin part should be work properly with chrome and ff if their versions not too old. Anyway, I am glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
londi Purchased

Many thanks to Neo and the RT-Theme team. I’ve purchased a couple of the themes and find them excellent to use and customize.

I am most grateful for the outstanding response to support requests, not only were my questions quickly solved but they were handled elegantly with suggestions and support that exceeded my expectation.

Keep up the superb work – again special thanks to Neo!

stmcan

Dear londi,

We really appreciate your kind feedback and purchases. Thank you very much!

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
vlad_taz Purchased

I eanted to ask about ’’You can only put it inner pages like i did on this sample page http://rttheme17.templatemints.com/about-us/'' how that numbercan be modified?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
vlad_taz Purchased

I realized after I watched STYLING OPTIONS

stmcan

Hi, I am glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

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