1088 comments found

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

When I paste in my youtube link in the portfolio section, the screen just goes blank when I click publish.

Portfolio Format “Video” Pasting link as “http://www.youtube.com/watch?v=HtzcVKmAYRU&feature=plcp” Anything I’m missing?

stmcan

I haven’t experinced any issue with the link at my end. Please make sure you’re pasting the link into the “External Video URL | YouTube or Vimeo”

And please follow the instructions in my previous answer.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
vncares Purchased

Is there a way for me to disable the mobile versions? I want my full webpage be displayed on all platforms

stmcan

Yes, you can disable it by “Turning ON” the option under the “Responsive Design” title inside “General Options”

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Envato Studio (Microlancer) Beta Tester
  • Has been a member for 2-3 years

Hello,

For some reason the blog page will not go to the full posts. When you click the Read More link it just goes to the same page with a side bar. Here is the site: http://lisarcarr.com/blog/ Please let me know what I can do to fix this.

Thanks, Kevin

stmcan

Hi Kevin,

I am not sure but it might be a permalink issue if you haven’t edited any part the theme. Please go to settings-> permalinks, select the default option and try again by starting from your home page. For further helps please contact us by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Latvia

hello, is this WPML.org ready? Thanks

stmcan

Hello, Yes it is! Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Aldis
Aldis Purchased

Great, this was the braking point. I bought the template :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
We need search engine for portofolio of our appartments in position called slider-with-heading. Here is the link of the picture that is showing you what we want. Can you modify the template and if you can how much will cost us? http://s14.postimage.org/yuusvd4q9/untitled.jpg
stmcan

Hi,

It needs custom coding is not possible with default features.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I purchased the themplate and it great. But i dont know why my themplate gives me error i mean why the slider is on the right side and everything on template is not centered? link to the site is http://www.nekretnineadriatic.com/b/

stmcan

Hi,

Do you still get the error. I don’t see your page from the link. If you still need help please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Exclusive Author
  • France
  • Has been a member for 1-2 years
lye Purchased

Hello, Sorry I don’t speak english… I started and test your theme r-17 on a test site. I do not understand why the images appear behind the body I installed fancybox. thank you

stmcan

Hi,

I don’t see any problem on your website with the fancybox. Did you have managed to solved it already? If not, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Spain
  • Exclusive Author
  • Has been a member for 4-5 years
virplay Purchased

Hello, any FAQ page?

stmcan

Hi,

You can use the accordion shortocode without the numbers to create a FAQ list as you wish. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
pjkeeler Purchased

RT-17 is the 3rd theme I’ve purchased from this developer. I love the beautiful design & layout of 17 – which is what prompted me to select in the first place. However, I’m also extremely impressed with how easy the RT themes are to use, customize and how well everything just works. In addition, I’ve had occasion to contact their tech support with questions and most recently a request for an addition to the theme. Their customer service is outstanding – prompt, knowledgeable and very courteous. Thanks for a great theme, I’m looking forward to more of the same!

stmcan

Hello pjkeeler,

It is so nice to read such a positive feedback! Thank you so much being a loyal client and support us. It is really appreciated! Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Excellent theme, thank you very much.

stmcan

I am glad you liked it :) Thank you very much!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

This theme is great, and the staff in support are a great help for every issue, I´m very glad with my purchase!

stmcan

Thank you very much for this kind feedback and purchase. It is really appreciated!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
webimage Purchased

LOVE THIS THEME! The whole site has come together beautifully and without issue. I HIGHLY recommend it.

However, when I add a 3rd level sub menu item, the menu is skiddish – I can barely select an item before the button goes away, if I can select it at all. Your demo doesn’t have a 3rd layer in the menu like I am referring to – for example under Home > Slider Variations > Default Slider, if you then had sub menu items to the right of “Default Slider”........ that would be a scenario like I am referring to. Do you have any idea how to fix that? THANK YOU!!!

stmcan

Hello,

Thank you very much for the nice feedback! Could you please start a new support request about the issue on our support forum at http://support-rt.com we will be happy to assist you. Best Regards.

Default-user
webimage Purchased

Actually, I found the answer in the support forum and it worked!

To fix the jumpiness of the main menu, I added a little snippet of code to the custom CSS code in the RT-Theme settings under “Styling Options”

The code would not paste here but for other users with the same problem, this is where to find it….. go to support forum and find the post titled “Issue with top navigation menu” from December 2012 (here’s the link: http://support-rt.com/discussion/5846/issue-with-top-navigation-menu)

THANKS!!!! This theme is SUPERB! A++++++

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Ganga108 Purchased

I just wanted to say how much I love the theme, and the support team! it made it so easy to build a beautiful, clear and unique looking website. I know nothing about programing. The straightforward interface made it very easy! Plus, I asked so many question in support forum. Every one was addressed promptly with detailed answer. Even when the issues that I encountered were not related to the theme, I was given advice on what to do. If I needed something extra that the theme settings offered, I was given a code and instructions on where to add it.

Great job, guys! Thank you very much!

stmcan

I am really glad to hear you liked it and happy with your purchase. It is highly appreciated. Thank you! Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
whisper Purchased

Hiya :)

Just wondering where I can find the shortcodes for the Homepage Sample 2 please. It’s the 4 little boxes I really want.. thanks!

stmcan

Hi,

There are no shortcodes for it, you need to use Template Builder! Please watch this tutorial http://www.youtube.com/watch?v=hUx328cWF64

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi Stmcan I really like the theme and would like to buy it, but I have a few questions. I will use the theme of corporate website for photograph equipment and accessories, bags. This means a large base of products. In this regard, if i have to upload them one by one it will takes a long time. 1. Is it possible somehow to upload the entire database at once for axample with XML file? 2. Is it possible more than one product categories (not only 3 as in the demo)? 3. Is it possible for more than one language (or should be done with the plugin). Thanx in adavnce I will use Word press

stmcan

Hi,

1) No, there is not such an option! 2) Yes, it is unlimited! 3) Yes, you can use WPML.org plugin, the theme is 100% compatible with it.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
vetpeter Purchased

Great support. I Had a weired problem with my website, which turned out to be a hosting problem (and NOT a theme problem as I thought).

They helped me immediately and paid a lot of attention to my problems. Thumbs up for this great theme+support “package”. :)

stmcan

Hello,

I am really glad to hear you are happy with your purchase and support. Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Yes, great support! After the import from my development server to my customer’s web host, and with just a few hours to launch, a crucial function suddenly didn’t work. Your support guys really devoted themselves in my problem and managed to solve the problem (which had to do with a plugin update). Fast, dedicated and very professional. You saved my day!

stmcan

Hello,

Thank you very much for the nice feedback! It is really nice to hear that you are enjoying the theme and the support!

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Netherlands

Awesome theme!!

Got one question though; I migrated from RTtheme11 to RTtheme17 but the pictures (of 450 products) won’t show up in the latest version and re-uploading them isn’t an option. Is there a solution to this problem?

Thanks in advance!

stmcan

Hi,

You need to assign all the product images one by one again because RT-Theme 17 is using a new version of rt-framework.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi, I need to insert a widget in the Products Page (right sidebar) with Category of Products, how does it work?

Thanks in advance!

stmcan

Hi,

You can create a custom menu that includes product categories and add the menu into a sidebar location by using the custom menu widget of WordPress.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi all,

I am not sure but i believe all custom questions should be asked and are answered on the rt-support.com forum.

Only pre buying questions are supported here mostly. So please try

http://support-rt.com

The answers are given much faster within 24 hours as far as i recall

Have a great day, S.

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