1088 comments found

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years
Urbanana Purchased

Hi; re: dagracey.com I have updated Wordpress and RT17 theme to latest versions. I am having a problem. When you go to the blog link, there is no sidebar, and the dropdowns disappear until you click another link in the Nav. It only happens on RT Theme 17, and I tried deactivating all plugins. No difference. It is the theme. Can you please help. Thanks,

stmcan

Hi,

It looks like PHP error that causing by a plugin, i am not sure though! Could you please post this question to our support forum at http://support-rt.com so a support tech can contact with in private and ask your credentials to investigate the issue.

For further helps, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 500 and 999 users

THEME UPDATED: Version 1.9 – January 18, 2013

  • New Option: New blog option added into the Blog Options that lets you control the length of the blog texts on listing pages.
  • Bug Fixed: Duplicated row id bug fixed.
  • Bug Fixed: Codebox module transparency bug fixed.
  • Bug Fixed: Space bug fixed in the subject line of the contact form submissions
  • Bug Fixed: Pagination bug fixed on blog categories
  • Bug Fixed: Search icon color fixed for Rose skin.
  • Bug Fixed: Fixed broken page problem on Portfolio and Product categories when WPML plugin is active.
  • Bug Fixed: Fixed blank page issue of some plugins settings page on the admin part.
  • Improved: Social media icon heights fixed.
  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 2-3 years

Love this :)

Quick question where can I go to change the background color of the menu and logo section. I saw how to change the color of the content boxes but not the head area.

Thanks

Brad

stmcan

Hi Brad,

There is no option to change background color of the menu and logo container together. You can only change the active menu item background color via menu styling options. The other customization requires css knowledge.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

Thanks for the reply I already found the sections in the CSS I needed to edit.

Awesome theme :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

I’m looking to change the link of the mail icon in the header and footer (i.e. under social media icons). I would like to delete the defaulted “mailto:” and just include a link to the contact page.

I would also like to do the same for the email link within the contact widget that I’ve placed on the sidebar.

Thanks in advance!

stmcan

Hi,

You need to edit /rt-framework/functions/rt_shortcodes.php line 502 and delete the first “mailto:” part of the code.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
dhart77 Purchased

Hi. I’m trying to insert code into the free code space in the header and I can’t get anything to show up. This is after updating to 1.9 which supposedly fixed the issue.

stmcan

Hi,

The “free code space” section not works on the home page unless you assign a page as your home page via Reading Settings of WordPress.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
serks Purchased

Hi, I have created a child theme for rttheme17 and things have been working so far so good. I have copied over a number of files including *.php ones with no problem. All work fine.

Now I wish to make some changes in… rt-framework/functions/theme_functions.php

So I copied this file into my child theme, using the same directory structure. However, my changes don’t seem to work.

Is it because its in a folder instead of the root of the child theme? Can you tell me what I am doing wrong?

Thanks Ps. I started a new discussion in the rt theme support forum but didn’t receive a response.

stmcan

Hi,

You can only copy & edit core files such as header.php with a child theme. This theme doesn’t support it for the framework files with a child theme. Hopefully, it will with upcoming version of the framework.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Dominican Republic
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, how can I put a column in homepage with 2 boxes, one 3/4, the another one 1/4 ?

stmcan

Hi,

You can create any kind of layout by using the template builder. Please watch this tutorial for more instructions http://www.youtube.com/watch?v=hUx328cWF64

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • United Arab Emirates

RTL support?

stmcan

Yes, it does support RTL languages.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

POWERFULl software with VERY WEEK documentation and a quick but VERY INEFFICIENT forum support.

stmcan

Hi,

Please head over the Setup Assistant part inside the admin panel of RT-Theme 17 to reach detailed documentation http://rttheme17.templatemints.com/wp-content/uploads/2012/07/Setup-Assistant.png

Watch these screencast tutorials to learn more about the theme options

Installation and importing dummy contents -> http://www.youtube.com/watch?v=MQmlux7yzfE

Using Template Builder -> http://www.youtube.com/watch?v=hUx328cWF64

Using Styling Options -> http://www.youtube.com/watch?v=CR4lxwmrajI

Also you can find many great tutorial here http://support-rt.com/categories/rt-theme-17-wordpress

and please visit this page http://support-rt.com/discussion/3630/if-you-want-to-say-something-nice- and read all those great feedbacks by sent our clients.

I don’t see any unanswered question on the forum!

I have no doubt that you’ll join them after we found a solution for your issue. By the way, what was it?

Best Regards,

Default-user

Just a taste of what is wating for us in the support forum>

I wrote: How to build a layout identical to the one in the Demo… The only thing I’d like to is to make a layout identical to the one that it is shown at http://rttheme17.demo-rt.com/ Is there any step-by-step from zero? Thanks.

neo wrote: Hi Please walk though the rttheme17 section in the forum. Dont search it because it wont find the result. The answer is in that section about the demo page examples. Best regards, Neo

stmcan

Hi, Please follow the instructions in this screencast http://www.youtube.com/watch?v=hUx328cWF64 You can create any kind of layout by using the template builder.

Default-user

Come on?! ANY kind of layout? Let say I need the slider (div.slider_area) to show a 1200px image above a 100% red background. How would you solve this simple layout? It’s not possible!

stmcan

Hi,

No you can’t do that! I am referring the content layouts like on demo page as you asked.

Default-user

So please stop advertising “you can create any kind of layout by using the template builder.”

stmcan

You can create! What you want is designing a web page!

Default-user

I’m not sure what you mean by that…

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Spain

Hi, Stmcam

I’m thinking of buying your theme (I really love it, truly) but I have a doubt about it. My client doesn’t want the logo to appear on the top of the page (I don’t know why). Is it possible through the Header Options? I was looking for any screenshot of that option but I didn’t find it :(

Thanks in advance.

stmcan

Hi,

You can easily remove the logo by deleting a line of code from the header.php Please drop as a line through our support forum at http://support-rt.com after you made the purchase, so we can assist you.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 5-6 years
gbysea Purchased

. THERE’S NOT THE UPDATED VERSION (1.9) ON MY DOWNLOAD SECTION ! .. THERE IS THE SAME FILE THAT I PURCHASED ( themeforest-2703099-rttheme-17-responsive-wordpress-theme.zip ) . PLEASE CHECK IT ! . THANX : )

stmcan

Hi,

I have just checked again and the version is correct. Please try to download again! If that doesn’t help please contact with themeforest support to get help.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
elyon Purchased

Love this theme! I need to update my site is there instructions on how to update the theme without disturbing my site? thanks!

stmcan

Hi,

Please follow the instructions on this page http://www.support-rt.com/discussion/368/how-to-update-a-theme#Item_1

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
elyon Purchased

OK Ignore the previous message. I have the same problem as gbysea. I downloaded the latest from my download section and updated the theme as the instructions say to do so. The update went fine, problem is it still says I have 1.6 !! please get to this issue asap.

stmcan

Please make sure that you’ve uploaded all the files including root style.css

The issue may not related with the theme or the latest update. Please tell us a little bit more about the issue you having by by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Germany
  • Has been a member for 2-3 years

Thanks for this really great Theme it works like a charm!!! The only thing that stillt doesn’t work, even with Version 1.9, is the pagination on blog categories. Can you please give me an advise?

I’m pretty sure I set up everything in a correct manner. Pagination shows up when all posts are being displayed, but as soon as I switch to a blog category the pagination disappears. And there are enough posts within the categories to trigger the pagination (about 15 or so). What kind of fix was done in version 1.9 and what files were changed?

Thanks in advance!

stmcan

Hi,

Please check the “Blog pages show at most” field inside the “Reading Settings” to make sure there should be a pagination.

The pagination issue on the blog categories has been fixed with the latest version 1.9 If you still have the issue please let us know by opening a support request on our support forum at http://support-rt.com so we can contact with you and ask your WP credentials in private to investigate the issue. Please do not forget to mention my reply here.

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Endre Purchased

Hi, How do I get the different portfolio categories to appear based on language selection? I have translated all portfolio categories and portfolio items, however there are no items showing in other than default language. The only thing that is shown in all languages is all portfolio items. I would like to have a menu with different portfolio categories in seperate menu points. I have tried to add spesific portfolio templates to different languages, but that dowsn’t work either. Hope this made sense, and that you can help with this issue.

Cheers Endre

stmcan

Hi Endre,

I assume you are using WPML plugin! Since it is a premium plugin you need to ask help from their support forum. According my test the theme is working with WPML without a problem.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
akpsiwisc Purchased

Hi, I have been recently having some issues with certain features in this theme. One of them is that the sidebar is no longer “floating”, if I do add a sidebar to a page with the template “content + right sidebar” the sidebar seems to be stuck at the point wherever the content ends, sometimes removing it from the page completely if the content goes all the way to the bottom of the page. Then, If I try to create a template with a sidebar (using the sidebar module) in the page, the entire page is messed up. The sidebar either doesn’t appear, or it appears horizontally on top of the content (as if it were just a textbox stacked on top of what I determined to be the main content of the page).

Please help, we have been experiencing these problems only recently, but up until then have really enjoyed the theme. However, we need these problems fixed obviously before we can launch our page and its very frustrating.

Thank you.

stmcan

Hello,

It sounds like a javascript problem that cause by a plugin. Could you please provide us a link opening a support request on our support forum at http://support-rt.com You can also try to disable the plugins one by one to find the incompatible one.

Thank you for purchasing my themes.

Best Regards

Default-user
akpsiwisc Purchased

I opened a support forum already. I will try going through the plugins to see if any of them are causing the problem, and get back to you.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 6-7 years
pikomiko Purchased

I have big problems with that theme: The .css changes, floating text getting bold!

And the sidebar menus disappear, although i got them in the builder and integrated it: See picture here: http://i45.tinypic.com/zoaqly.png – There are no entries after one day!

stmcan

Hi,

Could you please provide me your website URL by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

pikomiko
pikomiko Purchased

Did open a ticket there and send you dates via PM here

stmcan

OK we started work on it!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 6-7 years
pikomiko Purchased

Here is the bold version of news: http://i48.tinypic.com/2942gbq.png – i deactivated all plugins, only WPML is active, still causing the same problems.

Due to the sidebars, they still empty in the creater, although i made them 1 minute ago! This all happened today, but i made no changes since yesterday on page.

stmcan

Hi again,

I don’t think the issue related with sidebars or WPML because i have tested again and there is no problem with them.

Please let us work on your website to understand the issue you having, because you are the only one who reports like this one. We going to need your url, so please provide it as i said my previous message. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users

Hi,

this theme is almost exactly what I need. I was wondering if it is easy to create a 3-4 column fixed footer, for use on all pages?

Thank you for your time!

stmcan

Hi,

Yes you can create a fixed footer widget that will displayed all pages.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 6-7 years
pikomiko Purchased

I think your theme has serious problems with WPML. Everytime i change the language, the sidebars disappear somehow. This is not very trustful and i have to do it again and again… again and again… I need urgent help to correct these issues.

stmcan

Hi, Please read my previous messages and provide your url. Thank you.

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