1097 comments found

Hi ! I’m planning to buy another RT theme :). Would like to know is RT17 compatible with wordpress multisite?

stmcan

Hello astali,

Yes it is compatible :) Thank you for choosing my themes. Best Regards.

kderosett Purchased

I have been unable to receive test mails from the contact form on this theme. Does the mail get sent to the email address listed in General settings?

stmcan

Hello kderosett,

The contact form uses WP’s native mail functions. It might be an issue on your server. There are few things you can do;

- Test if you can receive WP emails. (reset your password etc.) If you can’t receive them contact with your hosting provider. - Use a plugin like Contact Form 7 http://wordpress.org/extend/plugins/contact-form-7/

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

leimar Purchased

Hi there, I have one more question. Why sorting products and pagination is not showing? I can see that only in “category products”, but not in just “products” :(

stmcan

Hi leimar,

I couldn’t understand what do you mean. Could you please provide us more details by opening a support request on our support forum at http://support-rt.com Thank you.

Default-user
leimar Purchased

Sorry about that :p Is everthing ok now. Was just a plugin “q-translater” incompatible. I just deactived that.

Hello, a quick pre-purchase question is it possible to use the code that creates a gallery on PAGES as well as posts? Many thanks

stmcan

Hello, Yes you can use the shortcode with any type of content you want. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Nibow Purchased

Hi, I have suddenly problems with the responsive menu. I don’t know what could have destroyed the responsive menu – I have tried to update and reinstall, and tried to turn off plugins but I can’t find any solution.

please help me.

stmcan

Hi Nibow,

Try to remove one or more top level menu items. If you think there is some another problem, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

snk2005 Purchased

Hi there, loving this template so far! :) Just one question. I’d like my home page to be formatted like Homepage Sample 3 where there are three widget boxes at the bottom. For now i keep getting four smaller ones like the ‘homepage boxes’.

I thought changing the footer widget layout to 1/3 might be the answer but nothing yet. Any help is much appreciated. :)

stmcan

Hi,

Please expand the “Sidebar” module and change the value of “Select Widgets Size” as “1/3” http://cl.ly/image/2J440f1f2M3F

By the way, please follow this screencast, it’d be useful to get more idea about the template builder https://www.youtube.com/watch?v=hUx328cWF64&list=PL6tb5Hv0mbUM1aY-ZXzmZFNJm-Xogrcbk

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
snk2005 Purchased

Fantastic! Thanks so much :)

Hi, before, thank you for advance I have a mini-problem :-) I need to change the word “Comment” in the plugin RT-17 Popular Post and put “comentarios” (in spanish language). I don’t look up place when I can to replace this word. Can you help me, please? Best regards,

agarciacarro

:-( I’m sorry, but I followed your instructions but I could change the word “Comments” in the plugin “Popular Post”. I’ve done it with Poedit program, and see that the translation already exists, I save the file and replaced it with the old file en_ES, but on the web all still appears the same, and the only word that is still in English. Thanks you for advance, best regards

stmcan

Hi,

Are you using Spanish version of WordPress? If so you need to use the Spanish version if you’d like to use the Spanish .po file.

http://codex.wordpress.org/Installing_WordPress_in_Your_Language http://codex.wordpress.org/WordPress_in_Your_Language

By the way you can find the code of the widget in /rt-framework/widgets/popular_posts.php

For any further assistance, please use our support forum at http://support-rt.com

Thanks!

agarciacarro

Thank you for help me, all is perfect now! Best regards, and thanks other time

tocancipa Purchased

Hi.. I have to problems:

- I have a button in a Home Page Content Box and when I open the web in iphone, i only see the middle of the button. www.bosquema.com.co

- The second is, I installed WPLM and there is no option in the Theme of Header Widget, so i just can only put the languages flags in the footer or only in the widgetized areas of the them but i need the fklags in the header, like the examples of the theme here http://rttheme17.demo-rt.com/

thank you guys…

stmcan

Hi,

- Looks like you’ve found a bug that effects columns on iPhones. I’ve just fixed it and there will be new update very soon that includes this fix.

- Please make sure that the “Show Flags” option has been checked inside the General Options. If so, please contact with the WPML guys because the theme is using their functions to display the flags.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

leimar Purchased

Hi guys, I have a trouble! When I try to open a product image (large view) I can´t see the image, because it´s showing just half on the bottom of my screen. How can I fix it? Cheers

stmcan

Hi leimar,

It is a PrettyPhoto’s feature and there is no fix for that, because it is just displaying the image in full-width and you need to scroll down and left to see other parts. This is how the plugin works.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

stmcan

Hi, Please ignore my previous reply, I thought you’re mentioning the full-width image.

You’ve another issue! There is a plugin that breaks the lightbox and some other scripts. I guess it is “tentblogger-404-repair” or something similar name. Please try again once disabled the plugin.

Default-user
leimar Purchased

Hi there, thanks for your reply. I tried it, but, as you can see, isn´t working yet :(

stmcan

leimar, It seems it wasn’t that plugin! Could you please do the same thing for other plugins. I mean disable the plugins one by one unless you find the incompatible one. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

lorcho Purchased

Hi,

I have the same problem as gimpdrinks, 20 days ago.

I encountered another problem. I set up my Blog page and called it Amazing Work. I followed the instructions in the set up assistant. Now, as I was creating blog posts and using the Template Options. I selected content + right. Now as I checked it on the Blog Page tab, there are no posts. However, when I use the Blog Template on the post, it appears on the Blog Page. But when you click on the post, it goes back to the same page with all the other post being listed.

Is there any solution for this? Tks.

stmcan

Hi,

This is one of the common usage issue. Most probably you’ve assigned your individual posts with the “Default Blog Template”

The “Default Blog Template” just displays a list of your blog posts like this page http://rttheme17.demo-rt.com/company-blog/ So edit your posts and make sure they haven’t assigned with the template. You can assign it with a template if you’d like to use the post to another purpose.

I guess, I have to change the template’s name to prevent this kind of misunderstandings.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
lorcho Purchased

Hi,

Now it works!! With one more thing, in the wp reading settings the blog must be set to -select-, as i’ve read in other post.

Thank you for the support, and for this wonderful theme.

stmcan

lorcho, Glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com

presale question:

1) Always Sub Catagories are open?

2) Can I add filters in Product page (like a Portfolio page)

Regarding my previous questions I want to explain:

I have 3 categories with 15 sub categories(for each category).. I don’t want to showing Sub categories in all the time.

I want after click on category, after that to show a sub category..

Can I do that with your Product showcase??

Question 2 in my previous question I think is clear..

Thank you in advance!

stmcan

Hi,

1) You can create 3 custom sidebar location for those 3 product categories and place your menus that contains the sub categories by using the Menu widget of WordPress. In short yes you can do it :)

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Default-user

Hi,

I appreciated your help! But I’m not sure you understand my question..

I saw 10 websites(using your theme) but for everyone, Sub categories on Product page is visible all the time..

Even on your demo.. Please tell me, can I make MENU like a Accordion or Sub Categories will be visible always??

Detail Picture: https://anonfiles.com/file/8bc2b4a7f792d67874a006fdcc575365

And PLease tell me, can I make filters on Product page?

With kind regards,

Melo

stmcan

Hi Melo,

This is not possible with the theme at the moment since the accordion sidebar menus requires javascript to work. It needs to be coded.

tocancipa Purchased

Hii I have installed WPLM anf I activate de flags in My Theme General Options, and they doesnt appear, I need to know, what i Have to do to conecte the WPLM plugin with the them, I was reading somtehing thata I have to insert this code <?php do_action(‘icl_language_selector’); ?> but i dont know in which file? In header.php or what??

thank u….. ;)

stmcan

H tocanpica,

As I replied before; Please make sure that the “Show Flags” option has been checked inside the General Options. If so, please contact with the WPML guys because the theme is using their functions to display the flags.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

muratay Purchased

Dear smtcan,

I have some problem but I could not get satisfactory answers and reach you at your support site. I will be happy if you answer me back at support-rt.com.

Regards,

Murat AYDIN

stmcan

Hi Murat,

Is your username “gri” on the support forum? If so, it seems neo from the support team has been pointed out to all your questions. However, if you didn’t understand something, please update the forum thread or create new one.

Hi stmcan, my question is:

• It’s posible, with a multilingual plugin, translate the contact page [default] and the home’s banner boxes ?

I ‘ve tried without success,

Regards

Juan from Argentina.

Default-user

where is it ? into the wp pannel.

i couldn’t find this, and it’s no option inside the ” template builder > banner box ”.

Thnks

stmcan

No it is a WPML plugin extension where you can download from the WPML’s website. Please ask help from the WPML support forum regarding your translation questions. Thank you.

Default-user

thnks for the speed of your answers. Regards,

and the ecommerce? is possible to translate ?

Default-user

Thanks !! last question, do you have any user and pass for http://rt17woo.demo-rt.com/my-account/ ?

Tomorrow i wan’t to show for my client any demo of chekout.

Apologies for my english mistakes ;)

Juan.

stmcan

Juan, Make a test order, you’ll noticed a check box that asks “Create an account?” So you can show your client how an order looks like.

Default-user

thnks !!!!

Hi. I am having problem in using Revolution Slider in your RT Theme17 with latest version. The revolution slider shows during creation of slides by clicking on zoom/lens button. But, on website it doesn’t show.

I have tried deleting, updating slides many times using different images. It shows the circular loading icon in the middle but nothing comes after that. Please help me correct the problem.

Sincerely, San

stmcan

Hello San,

It sounds like a javascript error stops your page. But I need to check your website to figure out which plugin does generates the error. Could you please provide your website url by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi, I just purchased the revolution slider. I thought it may not be part of RTTheme17 but again I am seeing the same problem. Did I bought it by mistake? Is this revolution slider part of the theme or needed a separate purchase. Please update.

Further, I am only having problem with the first image I choosing in the slide. The other layers working fine. What could be the problem? awaiting your response.

Regards, Aryan

stmcan

Hello Aryan,

The Slider Revolution plugin included the theme and you don’t need to purchase your own license to use it. If you’ve purchased already, you can use it for another website you have. As I replied before please provide us your website url for further assistance.

kiwii Purchased

Hi, I have video on my ftp, how do I show it on a page?

Thanks

stmcan

Hi,

Self hosted video option is only available for posts and portfolio. You may want to try a plugin that lets you use with pages.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

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