1135 comments found

Hi,

I wanted first to thank you for a great theme and amazing support. Your theme is definitely one of the best, very customizable and easy to use.

I especially liked the way product can be added, displayed and sorted with a simple backend interface to use. Since I like this option, I would like to use on another template that is a lot different than yours.

Do you have any recommendation on how to do that? Or may be any plugin that will do the exactly the same thing. Any help would be very much appreciated.

Thank you, ATP

stmcan

Hello ATP,

I’m glad to hear you liked it! Regarding your question; since it is a built-in option there is no smooth way to do that. I’m considering to release a plugin in the future but there is no estimated time yet.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Best theme!

Can you help me about installing WooCommerce?

Thank advance

stmcan

Hello,

Please refer this documentation http://wcdocs.woothemes.com/ and “How To Create WooCommerce Shop” section under the Setup Assistant inside the theme options http://rttheme17.templatemints.com/wp-content/uploads/2012/07/Setup-Assistant.png

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hello. I want to purchase your theme, but I have a question: is it possible to add tags to portfolio items? I didn’t find tags in your demo, but I realy need them.

stmcan

Hi,

Currently the portfolio items doesn’t support the tags but i added to my to do list for the next update, i’ll add if it is possible.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

kicoe Purchased

Hi,

I purchased this theme a while ago, and started to notice huge loading time in backoffice as in frontoffice (10-20sec per page).

I thought it was due to my hosting platform, but then I realised that whene I activate another theme I don’t have any issue anymore.

Thank you for your help,

Patrick

stmcan

Hi Patrick,

For the back-end, some servers may have connection issues to get version updates from my server. Most cases resolved by turning on the “Close Update Notifications” options inside the General Options.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi, I’m considering this theme.

Can I insert an html form in the slider?

stmcan

Hi,

No it is not possible to add an html code into the slider. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Hi, I bought the template and installed it. It is version 2.4 and the theme update tells me there is an update to version 3.0.3. I re downloaded the template again here, installed it but that is also 2.4 Where do I find 3.0.3?

many thanks…..great template!

stmcan

Hi,

Please just ignore it, it comes from cached value of your previous activated theme. The value will be corrected in a few hours later.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

dafnaviv Purchased

Hi, I bought this theme recently, I’ve noticed that there is no top menu bar. Is there a way to add one? This is really important for my business. P.S. My website is: http://classicadecor.com Thanks

stmcan

Hello,

Unfortunately there is no top menu option for this theme. Since there are some reserved spaces for WPML flags, social media icons and woocommerce cart, I couldn’t add it.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Thank you stmcan, but plugin developer has one question more, Hi, How can we get the “RT-THEME 17 Featured Images” from post ID? Thank you for your help

One more thing, plugin developer say me “Yep, I found the theme overrides the default WP thumbnail/featured image in the post editing screen. The function vt_resize you gave me in the previous message only for resizing the image, not for getting the post thumbnail image.” Please, we want to get the post thumbnail image. Sorry and thanks for your help, you are being very kind

stmcan

I’ve just replied your question on the forum. Please do not duplicate them. Thank you.

Nice theme, does it have a wide, that is fullwidth, format?

stmcan

Hello,

No, you can check the demo for all possible layouts. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Hii Today I updted WooCommerce Plugin and My site out of service and there is a message that says:

Fatal error: Call to undefined function woocommerce_get_page_id() in /home/bosquema/public_html/wp-content/themes/bosquema/rt-framework/admin/options/common_custom_fields.php on line 27

please help me because I realy dont know what i have to do and Im very concerned because the site is done.

thanks and hope your support

stmcan

Hi,

Please try to update the theme to its latest version and make sure the woocommerce plugins has been updated and running correctly.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Is there a way not to have floating sidebars on the pages? We would like the side bars to scroll with the pages and not float separately on the page. Thanks

stmcan

Hi,

You follow this tutorial http://www.support-rt.com/discussion/comment/16925#Comment_16925

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Jiemayn Purchased

hello, I purchased your theme… I dont know how to update the new theme to 2.4 safely without loosing days of work creating my site. if you would please help me making the update a seamless transition that would be awesome!! such as I dont know where to over write files or links I made, if the new update is just completely a “reset” type thing.

stmcan

Hi,

You can follow this tutorial at http://www.support-rt.com/discussion/368/how-to-update-a-theme

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Vinyl21 Purchased

Hi, Great theme!

However I am having trouble with one of my homepage boxes….the image does not want to load in either Chrome or IE? Works fine in Safari.

Any ideas to help?

Thank you.

stmcan

Hi,

Could you please provide us your website url by opening a support request on our support forum at http://support-rt.com so we can take a look at the issue.

Thank you for purchasing my themes.

Best Regards

Hello,

I was wondering if you do custom work? I need custom templates for the plugin The Events Calendar Pro, and your template builder does not work for that. I hope you’ll be able to help me!

stmcan

Hi,

Unfortunately we don’t provide such a service but maybe you can find someone on the themeforest forums or our support forum.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

sayyam Purchased

Hy any updates in process please let me know. I want Inquire this product option on every product page, any recomendations ? Thanks for your support.

stmcan

Hi Sayyam,

Please post that as a feature request to the support forum at http://support-rt.com Thank you :)

I’m looking for non-ecommerce theme for one cosmetic brand. This means customer only can view the product with no price shown. Cannot add to cart or checkout. Example www.thefaceshop.net.my. Is this theme suitable for it ?

stmcan

Hi,

You can use this theme! With the product showcase feature you’ll able to create an online catalog. This theme also supports woocommerce e-commerce plugin to sell stuff online. http://rttheme17.demo-rt.com/our-products/ http://rttheme17.demo-rt.com/product/product-name-9/

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Holyto Purchased

This is awesome! No questions asked.

stmcan

Glad to hear everything is ok, please let us know if you need any help in the future. Thank you :)

NigelF Purchased

Hi there, Love this theme. Fantastic. I would like to change the header and container from white to another colour? Where can I do this please? You wil see in the below URL the header and wrap around the Rev slider is white. I want to maket this a #555555 or something along those lines. see attached url (www.resourcedrillingservices.com.au) Cheers, and great work again.

stmcan

Hello,

We have this tutorial that might be useful for you http://www.support-rt.com/discussion/4184/tutorial-how-to-customize-background-color-of-content-boxes#Item_1

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
NigelF Purchased

Thank you – worked beautifully

Hi. Do you think could be possible in a future update to have the toolbar working in sticky mode (fixed toolbar)?

stmcan

Hi,

No, I don’t have plans for it. Thank you for asking.

Hi. What de problem with plugin event organiser? The TAGs to next/prev month don’t work, it don’t change the month and the post calendar default don’t work well too.

stmcan

Please ask your questions with the account you purchased the theme. Thank you.

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