1094 comments found

The theme is very nice and useful. I just want to verify one important thing regarding height of all the photos that you have used in the category and individual product description page. for eg in the slideshow in product display page.. they appear to be all of thumbnail size or very low dimensions.. can we upload images of higher dimension in the category and product pages.. (http://rttheme17.demo-rt.com/products/product-category-1/) and less text .. i think this can be achieved by displaying 2 columns of products instead of 3 columns. is it possible through the admin panel? -[Actually my client deals with big refrigeration and modular kitchen units so we need to display those images in the product catalog instead of the products like small camera images.. :) ]

Also is the the ajax product scroller of RT-17 theme available in your RT-16 theme.. I love the latter’s design a lot..

Kindly also let me know is it possible through admin panel to add more mandatory fields in the contact form, such as phone, city/state and zip code?

Thanks a lot

stmcan

Hi,

1) Yes you can control the thumbnail dimensions and layouts via theme options. 2) No the ajax product scroller only available for RT-Theme 17 3) You can use a plugin such as Contact Form 7 to create customized contact forms.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Default-user

I have an issue with the way i want to display info on the ‘primary category’ page. I want the products to display only on the sub-category content area(page) and not on the primary cat page. Instead, i just want to display some text info and the list of my secondary categories on the primary category page, instead of products over there. Is that possible?

stmcan

Products will be displayed only on the categories they assigned. On the demo page, I’ve assigned both top and sub categories.

Eraser665 Purchased

can i update wordpress to 3.5.2 ? the theme is compatible to last wp update?

stmcan

Hi, It is just a security update so you can upgrade your WP version, rt-theme 17 is ready for it.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Stmcan – any new themes out soon :)

stmcan

I’m working on it :) Thanks for asking.

My contact form isnt working properly. when filling out all fields, I get a success message but there is no mail in my inbox. any ideas?

thanks and regards, axel

stmcan

Hello Axel,

Please test if WP mail system is working correctly. You can reset your password and check your emails to be sure that is working. If it is not working also, you can be sure that there is an issue with your WordPress installation. The contact form also using the built-in functions of WordPress.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hello,

I have been using the theme for a year and it works just great !

Quick questions: - Is there any instagram feed / icon integration? It’d be very helpful, thanks.

Regards,

stmcan

Hello,

Please ask your questions with the account you purchased the theme. Thank you.

Hey loving the template its brilliant :)

Just a quick question I’m trying to add buddypress to this theme however no pages are showing ie activity page/members ect is this theme not supported for buddypress?

Be grateful for your support.

Many thanks Kerry :)

stmcan

Hi Kerry,

Unfortunately, the theme is not support buddypress at the moment. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Random question, but my client has a very vertical logo as opposed to a more traditional horizontal one. And it can’t be too small because it is really detailed (it’s not a good logo, let’s just be honest). My question is, will the template allow me to set the height of the logo area and will the “box” style around the logo grow with it…or will I need to change the PSD file? I only have PS Elements and am not great with it as I’m no designer…but I can get help if I need to! Thanks!

stmcan

Hello,

Yes the logo container is flexible and let you use big logos. Also, we have a tutorial that contains some solutions for big logos at support-rt.com/discussion/4182/tutorial-solutions-for-big-logos

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Default-user

awesome thank you for your response!

Hi Just wondering if I would be able to use this theme to rent products out instead of the usual sale of goods? Does it have a rental booking function? Cheers

stmcan

Hi, You can create a custom contact form by using a form builder plugin such as “Contact Form 7” and give a link to the page from all products to get details of the user and the product that wanted to rent. So it is technically possible with a tiny plugin help. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

senadh Purchased

Hi,

Don’t know if you’ve noticed, but 2 days ago was an anniversary of the launch of this theme. A year ago.

Common, give us No. 18 – we are starving here. I’m pretty sure that there are hundreds of devoted followers who would buy your new theme as soon as it comes out. Don’t you want to earn more money?

Don’t answer that, just kidding. But I’m not kidding about wanting your new theme.

Cheers

stmcan

Hello,

Thank you for the feedback :) I’m working very hard to finish and release the RT-18 as soon as I can. I hope it will be available in a month and you like it!

All the best

terryatsm Purchased

Hi….the blog menu in the menu admin wants to always go to the top even no matter where I try to move it. I want it last in the nav so I move it to the bottom in the menu admin but once I save the menu it moves back to the top so therefore its the first on the nav.

Any help would be appreciated!

stmcan

Hi Terry,

Could you please try to move the menu item by activating the default theme of WordPress. It sounds like a WordPress issue.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

rjdougan Purchased

Theme was updated today but no info shown on what is included in this release. Please provide a change log, thank you…

rjdougan Purchased

Theme was updated today but no info shown on what is included in this release. Please provide a change log, thank you…

stmcan

Hi, I’ve updated the log that you can find in the theme options or at this page http://www.support-rt.com/discussion/4037/theme-update-rt-theme-17-for-wordpress-v2-5-july-29-2013/p1

dmdstar Purchased

Would also like to see a change log for today’s update before installing. Thanks!

stmcan

Hi, Hi, I’ve updated the log that you can find in the theme options or at this page http://www.support-rt.com/discussion/4037/theme-update-rt-theme-17-for-wordpress-v2-5-july-29-2013/p1

etianta Purchased

Hi, you have a great theme, i have bought it and studies these days. and i have some questions for you, first one is about slider, your slider has head and text on both sides, how to adjust it, it seems mine can only have them on left side; second question is about footer, is your footer can only have copyright info. and footer navigation menu? if i want to add more, is it ok? it seems i add some widgets to sidebar for footer, but it didn’t appear on the website;the third question is about box on home page, how can i adjust gap between lines, it seems default paragraph space is too wide, i want them to be closer, i found “address ” type can narrow, but it gets italic, which i don’t want,pls instruct. thanks so much.

stmcan

Hi,

1) You can use the revslider plugin to get more customized sliders. 2) Make sure Footer Widgets option is ON inside the Footer Options 3) You can add your custom CSS codes to your website by using the Custom CSS Codes field inside the Styling Options. For example, this will be reduce the line-height of the paragraphs

body {
    color: #666666;
    font-family: 'Lucida Sans Unicode','Lucida Grande','Arial',sans-serif;
    font-size: 12px;
    line-height: 16px;
}
etianta Purchased

again me, sorry, i added some widgets to SIDEBAR FOR FOOTER, why they are not showing in the footer, but the home page end,that means before the footer.

stmcan

I’ve answered this with my previous reply.

etianta Purchased

sorry,many questions, i add a new product, but the detailed product introduction page, can only show the tabs content which i added, there is no pictures like your default one. where i can add these pictures. thank you, don’t hate me for so many questions:)!!

stmcan

You can add images to the products by using the RT-Theme Featured Images tools. Please go to Theme Options and read the Setup Assistant to learn how to use the theme step by step.

etianta Purchased

actually your support is disappointing, my questions sent has been 3 days, so far i didn’t get any answers.

stmcan

Hi Again,

Actually we are only providing support through our support forum at http://support-rt.com as you might noticed in the support tab and a couple of another place. We are doing our best to provide detailed answers and being fast as much as we can.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hey,

Just a quick question where can I find a single.php or single-page.php file? Many thanks Kerry :)

stmcan

Hi,

You can use page_content.php for pages and post_content.php for blog posts. Also if want to know; single-portfolio.php and single-products.php files are for portfolio and product posts.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

virplay Purchased

Hola.

Is it safe to upgrade to WP version 3.6?

Thx

stmcan

Hi, I’ve been waiting for the slider revolution plugin’s update and it has just arrived. So, i can upload the update today and it should be available in two days.

virplay
virplay Purchased

Thx

virplay
virplay Purchased

Thx

Hello, I having issues with receiving an 404 error when uploading any type of image mostly in the Featured Image area.

Now, I use your RT-15 theme on the same server, almost same set-up in terms of plugins etc. and there are no problems. Actually, before I added any plugin, the problem existed right from installation.

Is there a quick fix for this issue? Thank you.

stmcan

Hi,

It looks like a .htaccess or anoter WordPress issue. You can confirm it by activating the default WordPress theme. Please ask help on the http://wordpress.org forums or from your hosting provider.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

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