1109 comments found

How do i put a 940×200 header graphic right at the top of the page, above the menu section please?

stmcan

Hi,

You can create an header image for entire web site via “Header Options” that you can find in the theme options. Also, there are individual Header Options for each content. Just click edit a page/post/portfolio or product and scroll down for the “Header Options”. It is same for the backgrounds.

You can watch this video to learn how did i created a custom header for the demo page

http://www.youtube.com/watch?v=CR4lxwmrajI&feature=plcp (5:10’)

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Putte Purchased

I REALLY love this template! It has all the features that I need (I have alot of products that I need to sort out! so therefor I really,really love the product part of the template)

I only have one questoin (for now:-)) When I try to edit my pages I don´t get any visual config options, its white htmltext ? any clues? It’s the same in all 5 major browsers.

Do you have a supportforum where I can adress theres kind of questions insted?

Cheers Putte

Putte
Putte Purchased

I havn’t installed any plug-ins yet.

I´s only happens in the product section, if that can be any helpful.

Thanx 4 quick respons, I’ll adress all further questions to the forum.

Putte

stmcan

Hi Putte,

Since we couldn’t replicated the issue on several setups, i need to check your web site myself. Could you please provide me your WP credentials through the contact form on my profile page. Thank you.

Putte
Putte Purchased

Sure thing

Beautiful work! I read you are planning to implement woocommerce. Is this for sure? If so, I can buy already and start adjustment for my client and just update the theme at a later stage.

Thanks so much!

stmcan

Hi,

Yes it is! But it may not be the same look as the default product showcase, it will be pretty much mix of the woocommerce and RT-17. I am working on it, you will get an update later in this week! Thank you for your kind interest. Best Regards

Beautiful work! I read you are planning to implement woocommerce. Is this for sure? If so, I can buy already and start adjustment for my client and just update the theme at a later stage.

Thanks so much!

dumdeldidum

I was not aware of the social media icons.

In that case it may make sense to think about a different positioning: Landing page: increase white space underneath banner and add icons there. Pages: remove search slot and add icons there.

Quick mockup, hope this helps. http://oi45.tinypic.com/2nqqr2b.jpg

Thanks so much,

stmcan

I’ll try all the alternatives. Thank you!

stmcan

Hello, Just wanted to let you know that, the theme has just updated and WooCommerce support added! A shop demo which created with woocommerce plugin can be found at http://rt17woo.demo-rt.com/

Hope you like it!

Best Regards

I have tried to install this theme 7 times now – three through the admin panel and four manually. I get the following error when trying to upload the zip file via admin “The uploaded file exceeds the upload_max_filesize directive in php.ini.” When uploaded via FTP manually, the template is broken, for lack of a better way to say it. It not only does not appear correctly, but also breaks down my ability to access my admin area until I delete the theme from my directory.

Please advise?

Thank you – Nikki

stmcan

Hi Nikki,

I’ve just sent you an email, please check! Thank you!

stmcan

I’ve just to installed the theme on your server and imported the dummy contents. There was an issue with the WordPress version, everything is working properly, now!

Please do not hesitate to ask if you have any further questions.

Best Regards

Default-user

Thank you, you rock! So helpful – everyone should know how responsive this developer is…BEYOND my experience with others!

What is the slider image size for RT Theme 17 please?

I checked the Setup Assistant but I couldn’t find the size

Thanks

Pete

stmcan

Hi Pete,

The slider image width is 940px maximum. However, you can upload bigger than 940px because it will be resized automatically.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

I installed Yoast WordPress SEO on http://www.lightrecruitment.co.uk

I find that the plugin isn’t working. The meta title and descriptions aren’t being changed on the pages

I use this plugin successfully on many Wordpress sites. Can you help me get this working please

Thanks

Pete

stmcan

Hi Pete

I’ve just tested your web site and the plugin on my web site, its all working properly. This code block http://pastie.org/4376934 has just copied from your http://www.lightrecruitment.co.uk/about-us/ page. As you can see the plugin is working correctly.

Please use our support forum, if you have any further questions!

Thank you

Thank you but please conduct the same test on the home page:

http://www.lightrecruitment.co.uk

and you will see that the home page meta title and description are blank.

The home page is the most important in respect of the search engines and I find the plugin works on all the themes I’ve used apart from this one

I need the home page meta title and description to be altered by the plugin in the usual way

Thanks

stmcan

Go to -> SEO (Yoast) -> Titles & Meta -> Home (tab) and change the values. This method is working for me.

Thanks but it doesn’t work for me. It works fine on all the pages apart from the home page

I found the answer on your main support forum. I had to enable Force Rewrite Titles

Thanks for your help

stmcan

Pete, Glad to hear you have managed to solve it. For further helps you’re welcome to start a thread on our support forum at http://support-rt.com

Best Regards

Default-user

Your tech support is awesome – first class

Are the pages that are in your demo site not contained in the dummy xml? Also, the background patterns, etc did not import into my media library. Is that normal?

stmcan

Hi,

There are 8 default patterns for the 8 skin options. You can change the skins via Styling Options. If you would like to change the default pattern image, you can find all and more at http://subtlepatterns.com

Default-user

Sounds good! But no other dummy pages, is that correct? We don’t get the ones in the demo. Just want to confirm that. Usually themes come with all the pages in the demo on Themeforest, which is the only reason I’m asking.

Thanks again for your SUPER AND SUPER FAST tech support!

stmcan

Do you mean the demo pages for home page alternatives? They are not included the dummy content because have been created with custom home page contents via Template Builder. I couldn’t include them to prevent possible post ID incompatibilities. However, it is easy to create with Template Builder as you may already experienced. If you need help about it, please let me know. You may want to check this video tutorial also http://www.youtube.com/watch?v=hUx328cWF64

Thank you again!

Best Regards

hi, im receiving this messagem when try to activate this theme: Fatal error: Call to undefined function wp_get_theme() in /var/www/vhosts/xxxxxx.com.br/httpdocs/site/wp-content/themes/rttheme17/rt-framework/classes/admin.php on line 379 how can i fix this?

stmcan

Hi, wp_get_theme() functions is a new function that comes with WP 3 .4 so most probably your WordPress version older than 3.4. Please upgrade your WordPress with the latest version. Please do not hesitate to ask if you need any further assistance. Thank you for purchasing my themes. Best Regards

Where can I download RT-Theme 17 demo?

stmcan

Hi, There is no download available for demo purpose. You can check the live preview and the admin panel screenshots

Thank you for interesting in my themes. Best Regards

virplay Purchased

When u have time please, answer me back at your support page the issue I have with the comments. If u need a temporally admin and passw for my blog let me know.

I am virgil at your suppport page and the questions is “Blog comments issue”

Thx

stmcan

Sure, We are waiting your credentials as neo said. Could you please send me PM through the forum by clicking my username and send message!

virplay Purchased

Ok thx. I have already sent neo a private messege. Thx

stmcan

OK, I will take a look asap!

Hi I purchased the RT-Theme 17 Responsive Wordpress Theme – failed to install on wordpress due to:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Does anyone know how I can resolve please?

Thanks

stmcan

Hello,

Please do not try to upload entire package that you downloaded. Unzip it your computer first, then upload rttheme17.zip only

Please watch this video tutorial to learn how to install this theme

http://www.youtube.com/watch?v=MQmlux7yzfE

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

virplay Purchased

Thx a lot. Problem solved :D

Nice support here :D

stmcan

Glad to hear that :)

MVPP Purchased

Best purchased i ever done. Simple, clean and easy to customize without compromising with looks.

stmcan

Hi MVPP ,

I’m really glad to hear you’re happy with the purchase! Thank you again!

Best Regards

hi. any chance to use carousel to show products in homepage, as a other option to pagination?

stmcan

Hi, No there is only Ajax scroller with pagination buttons. I’ll consider to add new features with the upcoming updates.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

marcelomgerais

ok. its a suggestion! great theme! thanks a lot! congrats!

Hi,

At first let me thank you for coming up with one such great theme, with infinite options to tweak.

Yesterday my friend purchased your theme, and has created a basic site at: http://www.dfoeindia.com/

We need to add a 30 MB video (a .AVI file residing on the server) to the home page.

Can you help me understand how to add video to the home page?

Thanks. Raj

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