1110 comments found

Hello

I have a big problem with the Theme 17. I can not save any changes made to a previously created Template. Nor I can save a new one.

I had an old version and two days ago started giving this error. I upgraded to the latest version and this mistake being continuous. All other things works well.

I have a picture of the screen. In this picture you can see a 0 in place of the word successful.

Thanks

stmcan

Hello,

Here is the solution http://support-rt.com/discussion/6607/solved-template-builder-saving-problem

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

neidy Purchased

Hi! We have a problem with the theme, we are using wplm and only in the Spanish language home page is out of position, we have tried many ways to fix it but no way. How can we fix it? : ( : (

http://weekend-ibiza.com/es/
stmcan

Hi,

You have a wrong shortcode in the es page http://cl.ly/image/0C2p3u0l0V3y/Image%202014-05-15%20at%202.45.42%20PM.png close the pane like this [/pane]

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi When I updated the themeo I’ve had problems with revslider, I have also updated to revsliders to the last update.

error message WordPress databasfel för Multiple primary key defined förfrÃ¥gan ALTER TABLE wp_CampingVarbergrevslider_sliders ADD PRIMARY KEY (id) skapat av require_once(‘D:\Websites\blogg.campingvarberg.se\www2014\wp-admin\admin.php’), do_action(‘appearance_page_install-required-plugins’), call_user_func_array, TGM_Plugin_Activation->install_plugins_page, TGM_Plugin_Activation->do_plugin_install, activate_plugin, do_action(‘activate_revslider/revslider.php’), call_user_func_array, RevSliderAdmin->onActivate, RevSliderAdmin::createDBTables, RevSliderAdmin::createTable, dbDelta WordPress databasfel för Multiple primary key defined förfrÃ¥gan ALTER TABLE wp_CampingVarbergrevslider_slides ADD PRIMARY KEY (id) skapat av require_once(‘D:\Websites\blogg.campingvarberg.se\www2014\wp-admin\admin.php’), do_action(‘appearance_page_install-required-plugins’), call_user_func_array, TGM_Plugin_Activation->install_plugins_page, TGM_Plugin_Activation->do_plugin_install, activate_plugin, do_action(‘activate_revslider/revslider.php’), call_user_func_array, RevSliderAdmin->onActivate, RevSliderAdmin::createDBTables, RevSliderAdmin::createTable, dbDelta WordPress databasfel för Multiple primary key defined förfrÃ¥gan ALTER TABLE wp_CampingVarbergrevslider_settings ADD PRIMARY KEY (id) skapat av require_once(‘D:\Websites\blogg.campingvarberg.se\www2014\wp-admin\admin.php’), do_action(‘appearance_page_install-required-plugins’), call_user_func_array, TGM_Plugin_Activation->install_plugins_page, TGM_Plugin_Activation->do_plugin_install, activate_plugin, do_action(‘activate_revslider/revslider.php’), call_user_func_array, RevSliderAdmin->onActivate, RevSliderAdmin::createDBTables, RevSliderAdmin::createTable, dbDelta WordPress databasfel för Multiple primary key defined förfrÃ¥gan ALTER TABLE wp_CampingVarbergrevslider_css ADD PRIMARY KEY (id) skapat av require_once(‘D:\Websites\blogg.campingvarberg.se\www2014\wp-admin\admin.php’), do_action(‘appearance_page_install-required-plugins’), call_user_func_array, TGM_Plugin_Activation->install_plugins_page, TGM_Plugin_Activation->do_plugin_install, activate_plugin, do_action(‘activate_revslider/revslider.php’), call_user_func_array, RevSliderAdmin->onActivate, RevSliderAdmin::createDBTables, RevSliderAdmin::createTable, dbDelta WordPress databasfel för Multiple primary key defined förfrÃ¥gan ALTER TABLE wp_CampingVarbergrevslider_layer_animations ADD PRIMARY KEY (id) skapat av require_once(‘D:\Websites\blogg.campingvarberg.se\www2014\wp-admin\admin.php’), do_action(‘appearance_page_install-required-plugins’), call_user_func_array, TGM_Plugin_Activation->install_plugins_page, TGM_Plugin_Activation->do_plugin_install, activate_plugin, do_action(‘activate_revslider/revslider.php’), call_user_func_array, RevSliderAdmin->onActivate, RevSliderAdmin::createDBTables, RevSliderAdmin::createTable, dbDelta

Even if I create a brand new site with empty database, I get the same problem. what shall I do, we can not administer demolished suffer anymore /laila

stmcan

Hi,

Looks like your database seriously damaged somehow. I can assure you it is not a related problem with the theme. I’d help anyway but I have really no idea. Maybe you can try to ask help from your hosting provider.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

but I get the same problem and I create a new database

stmcan

Then you definitely must ask help from your hosting provider.

Bhobb Purchased

Hi,

I tried to add a new slide to the current slider. I’ve done it exactly like the other ones but it doesn’t show up? It show all the old slides in the slider but not this one.

What can I do?

Thanks,

stmcan

Hi,

Please make sure you have also added the slide to your slider via Template Builder. Open template builder -> edit your template -> edit slider module select the slider you created to the slides list.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

I have a few pre-sale questions regarding the Portfolio. - Can you display only an image (no title or description)? - Can you link to a Portfolio Category (display only the items/images in a specific category)? My client would like to separate the portfolio items as to displaying them all at once and dividing them using the sorting feature.

Thanks!

stmcan

Hi,

1) You need to customize code for it, it is not possible with default options.

2) Yes you can use portfolio categories to categorize the items as we did on the demo website.

Please feel free to ask if you have any further questions.

Best Regards

Default-user

(2) The question is can you display the items of a single category? We would like to link to a single category to display the items of that category only on a page.

stmcan

Yes, for example this is http://rttheme17.demo-rt.com/portfolios/image_samples/ a portfolio category called “image samples” and displays only the items that assigned with the category.

Running the newest version of this theme + updated all plugins and I’m getting this error: Your theme does not declare WooCommerce support.

Please advise.

stmcan

Hello,

Please check the theme version again, because theme declares that it is support WooCommerce. I can not reproduce the error.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

neidy Purchased

Hi, we have a category in woocomerce draft is “Party tickets”, are products containing only added to that category, even so still appear in the other category, if this active “Boat party tickets”, but only in the Italian language. How can we fix it?

http://weekend-ibiza.com/it/pacchetti-turistici/page/3/
stmcan

Hi,

Is the “Boat party tickets” category is a child category of the “Party tickets” if so it is pretty normal because this is how WooCommerce work.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

neidy Purchased

We have another problem with the slider, we created one that we wanted to remove, and then continues to appear.

stmcan

Hi,

Have you removed the slider from the template builder too?

Hi stmcan,

I notice a bug in the system. Maybe mine is not update.

In the product page, the tabs does not work properly. Can you please check.

http://yetplus.com/main/product/premio-dl-01/

Thanks.

Nicholas

stmcan

Hello,

It seems there is a conflict with a plugin most probably “post tabs” or a plugin that uses tabs.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hello stmcan, I bought your template, and working well. So I would like to have the same animation slider to your homepage, the images that jump on other… How to setting that, Have you the same setting or you customize slider ? I would like to have the same presentation that i have seen in th “DEMO” That’s what attracted to buy this template :), Can you help me to customize that ? Thanks in advance

stmcan

I’m glad to hear that you have managed to solve it. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

HI Stmcan, How to edit the language on your theme please ?

Thanks in advance

Hi, I’m still waiting for the support that I asked past week. It is very urgent as it is jeopardizing my job.

The product filter is not working when I activate multilanguage plugin.

If you cant’ solved this bug (that I reported 2 months ago), so please give the possibility to translate your forms with qtranslate plugin.

Please solve the problem as soon as possible.

stmcan

Hello,

There was a bug on template builder with wpml and product categories but it has been fixed with the latest version. We could’t reproduce the issue of your website. Maybe it is another plugin! Did you try to contact with wpml support team. By the way, please keep using the support forum, there are three open tickets with the same subject. Thank you for your understanding.

Hi, I use plugin “Super-post”, and this theme use a featured image, and Theme uses other featured image. Plugin developer ask to me: “That page only mentioning how to show the WordPress default thumbnail feature, but since you don’t use it instead of the theme thumbnail,I think it is useless to enable it. How we pull the image by using the post ID?” Thank so much for advanced,

stmcan

Hi,

There is an array for the image gallery http://pastie.org/9248508 you can see an example usage in single-products.php

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

i purchased this theme and install it but running fine. But problem is that when i create the page there is problem with rich text box. there is shortcodes bar for theme with different elements. but it’s can’t working. when i click on that shortcodes icon it’s can’t insert shortcodes in the rich text box.

this is the link where i setup the theme: http://tretanz.naturalhealingclinic.ca/

so,please tell me how i can add the short codes in page.

stmcan

Hi,

Please update your theme version to 2.8, the bug comes with WordPress 3.9 and you have to use RT-Theme 17 v2.8 with WP 3.9

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi there,

I am very satisfied with this theme and how it works. My bwebsite is up and running, however there is one thing that bothers me a lot > the footer isn’t sticky ….

I have a few pages with very few content and as result the footer is in the middle of the page sometimes.

Is there a way to make the footer sticky?

Thanks in advance,

Kath

stmcan

Hello Kath,

There is a way but i don’t recommend it. Because there are many different resolutions and your footer may look unrelated. You can set a min-height to your content instead of a sticky footer. Please create a support request on our support forum by referring this discussion and include your website url, so we can provide you code for it.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

thanks, i added my question on the support forum :)

neidy Purchased

Hi there. We’re still having issues with the theme.

In our site, we created two pages: Boat party tickets and Tourist packages. For each one of them we created a custom template using the Template Builder to list products from a single Woocommerce category. The former page lists products from the Boat Party category, and the latter lists products from the Tourist packages category. Both categories are parent categories, by the way, they’re not subcategories.

This works great when browsing the site on the default language (english), but when switching to a different language (spanish, italian, etc) both pages are listing products from other categories as well – which is not the expected behavior.

Any ideas?

weekend-ibiza.com

stmcan

Hello,

Could you please ask help from the WPML support team about the issue.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

I am trying to create a home page with a full with slider but a right sidebar below this. I can create something like this with the template builder but the issue I am having is that I need the sidebar to be the full page height.

Click here to see a sample of what I would like: http://placementtennis.com/wp-content/uploads/2014/06/sample-Layout.pdf
stmcan

Hello,

Unfortunately it is not possible with embedded theme options. There is only one way to do it which is using a shortcode inside the “Free code space for advanced users” for header.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

I just realized that the short code buttons in the toolbar no longer work. I updated the theme (just in case) and cleared my cache but I cannot get them to work. Any suggestions?

stmcan

Hello, If you are using the latest version of the theme, they must work properly with WordPress 3.9. Maybe there is another plugin that is not compatible with WP 3.9 please try to disable plugins to find the issue.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi guys, I m about to buy the theme since it has the all functionalities I need. But there is something that I m consern for. I need a full width of the web site…without any background…so basically no boxes .does this theme allow me to do that?

stmcan

Hello,

In your case, I recommend this theme http://themeforest.net/item/rttheme-18-responsive-wordpress-theme/discussion/7200532 which has no boxes and has full width layout.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Can I change the width of the content?

Thanks,

stmcan

Hi,

I don’t recommend that! It’d cause many other issues and you need to re calculate the column widths of the framework.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

HI, I cannot translate the home page boxes. Can you please me how to do it? I’m having many bugs using your theme with wpml! Please…it is very urgent!

stmcan

Hello,

Please make sure that the Home Page Content custom post types are enable for translations. You can get more help about it from the WPML support team.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

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