stmcan

stmcan supports this item

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894 comments found.

Hey guys.. First let me congratulate you on the awesome success of your themes! Well done! Second, as a long time WordPress web designer I encounter the same problem with almost every theme: missing translation for my client’s language, which the don’t want to pay extra. Since English is no longer the only language of the Internet, I bet you’ll have an even greater success with your themes if you include translations at least for the most common languages. Think about it! If you like the idea, I can provide you with translations for French, Italian and Spanish languages at a fair price. I’ve already translated quite a few theme so I know what I’m doing very well. What do you think?

Hi

Thank you for the offer. We have a share link on our forum

http://support-rt.com/forums/topic/share-your-translations-with-other-users/

You can add your offer advertisement in there.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Hello, I have an issue with last version (1.9.3) of rt 18. After I install this version (i overwrite the old folder), I restored the backup template file for home page, but in desktop version I can’t see any information. The mobile version it look fine. I don’t now wath can cause this. Can you help me, please?

Thank’s!. The problem was caused by minify plugin. After I disabled this plugin everything works find. I thought it was a bug, but no it was a support problem. Because my support expired in march, I will pay another one. One more question: I use in home page 4 column with content box with icon, the title of this box use H3 tag, it is posibile to change to use H1? Thank’s one more time!

Hi, You can put this function http://pastie.org/10837079 into your functions.php This will overwrite the content box shortcode and replace the h3 tag with h1.

Hi Florings,

Could you please be so kind and post any new questions on our forum. This way you help other users with similar questions to find the answers as that is where we provide support.

You can create a forum account with your purchase key


http://support-rt.com/

Thank you.

Best regards,
Theme support

You provide the most responsive support on earth! Great Template, highly recommended.

Hi Marco,

Thank you for your kind words. I am glad your issues have been resolved.

Best regards,
Theme support

Hi there, I have three columns in a content row. Can I have the custom CSS to put into the content row to remove the paddings for the three columns? Because I want all my three columns to stick together. TQ!

Hi

Can you please create a user account on our forum with your purchase key and post your question(s) / issue(s) in there?

http://support-rt.com/

Include a url to your website within that thread.

Thank you.

Best regards, Theme support

Hi

I forgot to answer your question. But sticking the columns together for one row in a page is not easy to achieve as it would require a rewrite of the column css for each viewpoint.

It is not a native ability the theme can do.

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

My product category thumbnails are not working. When I am adding product category I can upload photo but if I want to edit thumbnail on existing category pressing upload button does not do anything…

chrome console says:

Uncaught TypeError: Cannot read property 'frames' of undefined(anonymous function) @ script.js?ver=4.5.2:1387n.event.dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.5.2:3r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.5.2:3

can you help?

Hello,

Thank you for bringing this to our attention! Here is a quick patch that fixes the error where you can download from this link http://goo.gl/Cs48cQ Extract the zip file first then replace the admin.php with /rttheme18/rt-framework/classes/admin.php Please note that the theme will be updated in a couple of days and the version will be included this fix as well.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing our themes.

Best Regards

Thanks a lot for your quick reply, but I cannot download the patch, I got the message: https://goo.gl/Cs48cQ – this goo.gl shortlink has been disabled. It was found to be violating our Terms of Service.

Hi, Sorry about the short link! Here is the long one http://rtthemes.com/wp-content/uploads/2016/05/admin.php_.zip

Hey,

one of my clients uses your theme. Is it possible to disable included custom post types and remove the menu items in the backend?

best regards

Hi

You can find all the custom post type declarations here

\rttheme18\rt-framework\functions\custom_posts.php

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Hi there, I have two websites that are using the rt-18 theme. It is a great theme! But I run into issue when migrating my two website from localhost to live server.

When I run a tool that changes all the localhost URL to live server URL, everything look fine and viewable including the TEXT and IMAGES. But I ran into some issue For example: 1. My home page showing a slider. If I were to edit the homepage in the template builder(whether to edit some text or image), I saved and preview, all the images in the homepage are gone. 2. When i look into the elements in the template builder, all the images are still in the localhost url. So i have to upload from the media all over again.

What I found out was when I migrate the website, everything is ok but once I edit the page, all the images goes wrong and when i look back at it the url is still showing localhost url. All my images in the wordpress media are showing the live server URL. Only the images in the template did not change thus causes this issue.

I want to know if the template is forbidding any tool, or settings that can change the URL during migration?

Regards, henry

Hi

You can migrate a rt18 website only by using of the duplicator plugin as it has serialized and ecrypted data.

Its explained here http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

Usually when I want to purchase a theme, I am looking for a service, in addition to product and design.

RTTHEME have it all together.

Amazing theme design, the code is written properly with no problems and no bugs, great customer service! Any questions or problems are always attentive, and replying with an answer in a short time sometimes after 5 minutes !!! Amazing!!!

I remember having a problem, and NEO offered me to connect via SKYPE on share screen to solve the problem.

And I’m not a person who write a reviews, but this time feels that i need to, (after buying many theme from others) i want that everybody will know this.

so if you are interested in purchasing an amazing wordpress theme with a stunning design, easy configuration with no time setting up in web, and most importantly customer service, this is the company you should buy from!

I know i will. Without a doubt.

KOYN.

Hello KOYN, Thank you so much for the kind review and purchasing our themes.

Hello, How can I create a Menu on Sidebar, with expansion posibility whem mouseover? For example, I have 3 Important Categories, and each of them has 20 subcategories. I want to show only the main category, and when is mouseovered, the other 20 will have to appear.

Thanks for your time. Have a nice day.

Hi,

I am sorry, but it is not available by the developers design. I will bring this thread to the developers attention and if he decides to implement the suggestion you will see in one of the next updates.

However if you see no further information on this here or in a future update release overview of what has been added. adjusted or fixed, then he has decided against.

Maybe you can find a plugin that allows this effect you desire.

Best regards, Neo Theme Support.

Hello,

we purchased your theme and using it for one of our clients website. After we finished creating the site and moving it to our clients server and setting it up under a different domain we needed to change the urls (which is part of our normal workflow). It works when visiting the website at the frontend we can see the new links which now match the domain. But when opening the respective template in the backend it still shows the old links and when saving the template it will overwrite our changes in the database. This seems like a theme issue.

I guess there is some kind of a synchronization bug? How can we fix that without changing every template by hand because we built a lot of templates.

thanks in advance

best regards

HI

Moving a RT18 website needs to be done by ways of the duplicator plugin because the theme uses encrypted serialized data. Any other way will cause issues and unpredictable results.

If you register on our forum you can find more info on this in this thread.

http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/

You can register on our forum by use of your purchase key,

Best regards,
Theme support

Hi there, I had a “horizontal chained image box” element and everything was displaying fine. And then suddenly, the element in the template is empty and I have to put in the info again. Later, it happens again. I cant show you the website because it is in my localhost.

Regards, Henry

Hi

It is documented here in our forum

http://support-rt.com/forums/topic/about-vertical-chained-image-boxes/

If you have any further questions please create a account at our forum with your purchase key.

http://support-rt.com

Best regards,
Theme support

edmcswee

edmcswee Purchased

Hi,

With the new woo commerce update when do you expect a update with the theme?

Regards,

Ed

Hello Ed, We’ll update in the next week. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Best Regards

Hi. I just bought this theme and wanted to know how to make the phone number on mobile ‘click to cal’l so I posted a thread in the forum which didn’t appear in the thread list, so I’ll have to ask here instead. Thanks.

Hello,

Your question has been answered on the forum. http://support-rt.com/forums/topic/click-to-call-for-mobile/

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