510 comments found

  • Azerbaijan
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
Magsad Purchased

hi , is it compatible with wordpress 3.5 ?

stmcan

Hi,

Yes, It is compatible! There will be a new update soon for code improvements though! We always update our themes. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
nokanet Purchased

We’re having serious issues with this theme. Contacted developer two days ago no response. Does anyone know how to update this theme?

stmcan

Hello,

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.

Best Regards

Default-user
nokanet Purchased

our login doesn’t work there so we emailed you from your ThemeForrest profile and commented here.

All we need are instructions on how to update or upgrade your theme to latest version. That should be simple enough.

stmcan

Just replied your email.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. I just inherited a client site using this theme. The theme version installed is 1.0.7 which is pretty outdated. I am planning to update to WP 3.5 and redesign the site using this theme. Is there any way I can get the most recent version? I’d hate to work with this one since it is quite old.

stmcan

Hi,

You can download the latest version of the theme only by using the account you purchased. If you are helping a client about it please contact with him.

Default-user

Unfortunately, the client didn’t purchase it, the company that set up the website did. I’m emailed them twice and have gotten nowhere. Is there a way to prove that I have the theme installed so I can get the update?

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
TimmyD Purchased

Hi, Is it possible to control what content appears below images that a shown in the lightbox when a portfolio item is opened? Can you place buttons and other HTML content in this space? Many thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi all,

I am not sure but i believe all custom questions should be asked and are answered on the rt-support.com forum.

Only pre buying questions are supported here mostly. So please try

http://support-rt.com

The answers are given much faster within 24 hours as far as i recall

Have a great day, S.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

i just purchased this theme, im having trouble installing it. It dont see the zip file that needed to upload the theme. Please help.

stmcan

Hi,

Please zip and upload the rttheme9 folder. You can find further instructions inside the /help/ folder as HELP.html

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I see that the categories for the products are organized in Alphabetical order. Is there a way that I can change that? Thank you

stmcan

Hi,

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States

Hi There,

In a previous post you mentioned you were planning an update shortly. I am considering utilizing this theme and was wondering if you planned on making it responsive (or similar technology for mobile). Lastly, what is your goal for release, just trying to plan on my end. Thanks

stmcan

Hi, No I have no plans to make this theme responsive at the moment. Thank you for interesting.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Turkey

Kardesim merhaba,

Ben bu temayi RT Theme 17 ile urun yonetiminin ayni oldugunu dusundugum icin satin aldim ama urun yonetimi cok farkli ?

Ayni urun yonetimini buna nasil entegre ederiz?

Tesekkurler

stmcan

Merhaba,

Maalesef iki temanin da urun yonetimi farkli, urunleri tekrar girmeniz gerekiyor.

Saygilar

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

hi there !

Pre sale question. Does this theme use Timthumb ?

If yes, is it multisite ready ?

Thanks :)

stmcan

Hi,

No it doesn’t use timthumb.php anymore and yes it works properly with WordPress MU.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Aphro

Thanks. I already use 2 of them and will continue so…

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi there, I am trying to install the new update…but when i do it messes up the current theme settings!!!! No slider images showing for example!!! Any advice would be great please!!! thanks

stmcan

Hi,

If you are updating from very earlier versions such as 1.0.5 you may loose your widget locations but the theme settings should be ok. Could you please provide us your website url by opening a support request on our support forum at http://support-rt.com so we can analyze it.

Thank you for purchasing my themes.

Best Regards

Default-user
Hi there, my website URL is: http://www.mediafusionmarketing.com Many thanks
stmcan

Yes, exactly what I thought! You are using very older version of the theme and when you update your theme you need to re-locate the widgets. Please use our support forum at http://support-rt.com for your upcoming support requests! Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
BGT9752 Purchased

I just updated theme, now my homepage shows 404 error and jumps to ‘default.php’. Any thoughts? My site and wp is installed in a subdirectory /agg/. Everything worked until this update. i have other sites installed in other subdirectories that show their home pages correctly.

Please help. is the htaccess or wp-config messed up somehow? I can’t find the issue.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
BGT9752 Purchased

Is this theme capable of adding video to the sliders? If so, please link to documentation. Thx

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
BGT9752 Purchased

The sidebar doesn’t accept Jetpack short codes? I’m trying to add [youtube]. Is there a specific format for this theme different than Jetpack?

Thx

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States
AlShem Purchased

Hi, I have all the pictures that I am trying to load a small icon shows. What to do?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

fully compatible with WP 3.5, easy to use and very good support and help files !

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
cchipster Purchased

How do I make the image theme slider gallery in RT Theme-9 not be ‘clickable’? When someone clicks the images, it takes them to my old pricing and cheaper products! Please help! The support forum is no help to me…

Thank you!

stmcan

Hi cchipster,

We only provide support through our support forum. I’m sure your question already answered on the forum if not please let me know.

Default-user
cchipster Purchased

Actually, you have helped many others right here. To say you ‘only’ help on the forum is untrue. Like I stated before, and will sate again, the support forum is no help for me. I have tried and wasted wayyy to much valuable time sifting through dead end threads. I will ask one last time, please answer my question here.

stmcan

I found only one question that belongs use on the support forum http://support-rt.com/profile/5119/cchipster which is answered already. I am answering first ever questions of the buyers to save their time and redirecting to the support forum. Please stick with the support forum where you can get faster and better help. Thank you for your understanding.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

2 pre-sales questions:

Product page category without sidebar?

Move product’s picture to left?

Thanks a lot.

stmcan

Hi,

Unfortunately No. The both needs code customizations!

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, first time user. I just tried uploading the theme into word press and this is the error it gave me, “The theme is missing the style.css stylesheet.” Please help.

Thanks

stmcan

Hi, Please upload the theme folder by zipping it not the entire package you downloaded. Unzip into your computer first and read the instructions that can be found inside the /help/ folder as index.html

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States
band0ler0 Purchased

what do i need to do to add a slider? i cant add any slider on the home.. ??

stmcan

Hi,

You all need to use slider widgets in the slider sidebar. Please read the documentation file that you can find inside the /help/ folder as index.html

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

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