52 comments found

Hi,

We’re having problems with the images in the banner on the homepage when the site opens in a mobile. The images width is getting smaller but the height is out of proportion.

Can we update this?

Grtz.

UnitedThemes

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United Themes Team

Great theme, really enjoying it. I have a question about the built in Contact Form.

Is there a way to return a confirmation that the form has submitted on send?

Secondly, is there a simple way of attaching/activating form validation for this?

Thanks.

UnitedThemes

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

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United Themes Team

How can I disable responsive design?

UnitedThemes

Hi,

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

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United Themes Team

Hi you,

I buy the lovely theme ruskin and it’s superb, but i have tow little question.

I even put this questions in you the support website 2 weeks ago but nothing.. :(

First of all, sorry for my english i writing from paris… :)

Question is about the Portfolio thumbnail “our Last work”

The first question, it’s about the 3 thumbnail below “our last project” text, i would like to resize them , i know that the original size si 300*200.

How can i do that? :)

And the second question, is about always this 3 thumbnails, i would love open differents lightboxs when i click on each one of the thumbnail.

And could put 1,2 or more image in each lightbox…. :)

I put a lot of lightbox plugs but nothing…

Thank you for your support and i hope you understood my english.

Bye

UnitedThemes

Hi,

sorry for the late response. We have send you an answer on the forum since we had to paste down some code for your questions.

Best Regards UT

Hi,

I’ve been having serious issues regarding to the visualization of my portfolio page items in Mozilla Firefox. As you can see in this link—> http://ccat.com.co/todas-las-capacitaciones/ the items are not showing up.

It only happens in Mozilla Firefox. I’d need this fixed ASAP please.

Regards.

UnitedThemes

Hi,

in this case you need to re download the theme and replace the functions.php if you are planing to use WP3.5 we recommend to update the whole theme in order to get in compatible.

Best Regards UT

Done, did not work. In fact, this solution ruined my footer ( http://ccat.com.co/todas-las-capacitaciones/ ). Would you like to have FTP and Backend access so you can give me better support and guarantee your excellent service? Thanks!

mjaramillol5p

Hi, thank you very much for your help. I sent the acces this morning. The page that is having problems with the portfolio is the following: http://ccat.com.co/todas-las-capacitaciones/ Again, thanks. Charlie

mjaramillol5p

Hi, have you been able to see it? Thanks

UnitedThemes

Hi,

yes, the footer was broken due to the facebook code inside a widget ;) With one closing div too much.

And the portfolio was integrated via a HTML file? We changed it with the WordPress internal link. Think you have to change the link on the start page too.

Best Regards UT

Hi UT,

I just updated WP to 3.5.1 and suddenly my portfolio pictures don’t show up anymore. I checked everything but i cannot find what’s causing this.

Any advice?

Thanks a lot in advance,

Kath

UnitedThemes

Hi Kath,

we came back to you inside the forum. See you in there :)

Best Regards UT

areeezzy Purchased

Every time I activate the theme my site goes blank and I cant even log in, I have to go in to the FTP and remove the theme manually. Any tips?

UnitedThemes

Hi,

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

Register for the United Themes Community http://support.unitedthemes.com/ here.

We’ll see you on the inside,

United Themes Team

Hi, I’m using your theme for a client (Pete Cuff from future-foundations who purchased the theme) everything has been great but I just have 1 little snag! How do I make it so the social icons that appear under the contact number at the top, when pressed open a new tab instead of opening in the same tab? Please let me know :)

Great theme by the way! Love it!

Ryan

UnitedThemes

Hi,

We are always happy to be of assistance and quickly. For further help please register on our forum. It’s free and easy to use.

Why a forum? It is like growing a knowledgebank. No matter what you need help with, the answer to your question could be waiting for you there at this moment. If you don’t find just the fix you need, simply start a new thread and the team will answer you as soon as possible.

It’s also fun to interact with others who use the same theme. Many times a member just like you will jump in and give you the assistance you need right away.

Register for the United Themes Community http://support.unitedthemes.com/ here.

We’ll see you on the inside,

United Themes Team

Hi, I bought a Ruskin Theme and when I install show this bug in my blog: Warning: Illegal string offset ‘portfolio_type’ in /home/brunonpp/public_html/brunopinheiro.me/wp-content/themes/ruskin/functions.php on line 97

Warning: Illegal string offset ‘portfolio_type’ in /home/brunonpp/public_html/brunopinheiro.me/wp-content/themes/ruskin/functions.php on line 99

Warning: Illegal string offset ‘portfolio_type’ in /home/brunonpp/public_html/brunopinheiro.me/wp-content/themes/ruskin/functions.php on line 99

Warning: Illegal string offset ‘ruskin_portfolio_layout’ in /home/brunonpp/public_html/brunopinheiro.me/wp-content/themes/ruskin/functions.php on line 145

Acess the page for you check:http://www.brunopinheiro.me/category/analytics/

I tried to enter in United Themes Support but they asked about purchase code.

Please I need to solve this problem because i bought and i cant use because it Regards

I posted the following question on the support forum a week ago and have received no response. If you prefer to respond in the forum, that is fine but I need to know what is needed to repair the problem with the forum on my web page.

Thanks!

Wordpress version# 3.8.1

Ruskin Theme Version# 1.2.2

Firefox version# 27.0.1

Windows 7 Professional

The following errors are listed when I use the page templates for bbPress – User Registration, bbPress -User Lost Password and bbPress - user login. Am I missing something? Is there some way I should be setting up my site to avoid these errors? The page templates are worthless right now.

Warning: Illegal string offset ‘portfolio_type’ in /home/uuartsbrige/public_html/wp-content/themes/ruskin/functions.php on line 97

Warning: Illegal string offset ‘portfolio_type’ in /home/uuartsbrige/public_html/wp-content/themes/ruskin/functions.php on line 99

Warning: Illegal string offset ‘portfolio_type’ in /home/uuartsbrige/public_html/wp-content/themes/ruskin/functions.php on line 99

Warning: Illegal string offset ‘ruskin_portfolio_layout’ in /home/uuartsbrige/public_html/wp-content/themes/ruskin/functions.php on line 145

The site is in the very early stages of construction so there isn’t much here to go off of but here is the link. artsbridgeamerica.net I have a sitemap at the bottom so if you follow the link to the page called “user signup” you’ll see the error. In addition to that, if you go to the sample forums on the page you’ll see the error in all of the web browsers I’ve used. The user setup error doesn’t seem to be occurring when using internet explorer or safari.

Thanks,

James

UnitedThemes

Hi James,

sorry we must have overseen your thread :-( Going to answer you on the forums now.

UT

Hey, would love to have some text with a gallery below. How do I do this? Can’t find documentation on how to get a gallery on a page. Tried short code, and the gallery shows up on the backend of the page but not the published version.

Default-user

Would also love to customize the © area of the footer

UnitedThemes

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