239 comments found

Does this theme support “brand” page, where we can list a bunch of products on the brand page when customer clicks on the brand icon etc.?

Plaza-Themes

Hi, This function doesn’t available. You can install other module.

I just created support ticket but I got #XXXXXX ticket number when I click to summit ticket

so I can not check my ticket status

How can I know my ticket is done? or is it error?

Plaza-Themes

Hi, You can check your email. When we respond you. You will get ticket id. You can follow your ticket http://www.plazathemes.com/tickets/view.php

What folder I have to update language – country image ? what is file name?

Plaza-Themes

Hi,
You can change country image in skin/frontend/default/ma_sagitta/images/

thethirdmoon

I changed fr.png to mystore_fr.png as my store view code but the contry flag image is still not showing. How to make the store national flag image show? What file name do I have to change?

Plaza-Themes

You need you flag image name like store view name.

Just sent a support ticket from mike.shi....@gmail.com. Hope you have received it.

Plaza-Themes

You can check your email and follow your ticket http://www.plazathemes.com/tickets/view.php

Hi Team,

I have just raised a ticket and got :

“Your ticket numner #XXXXXXX”

What it is ? How can I check my ticket status ?

XS-Ideas Purchased

Have just sent a ticket from t.harvey @xs-ideas.com

Have you received it?

Plaza-Themes

We have received it. We will help you.

Default-user
XS-Ideas Purchased

Appreciate the quick help, have sent you all the information that you hopefully require.

Default-user
XS-Ideas Purchased

Shall leave my 5 star review once the template is up and running. Support has been great now just need to see what the template can do :)

Can I get ‘ma_sagitta_Magento 1.9.1 quickstart package’ update?

I want to install your theme with latest Magento version asap

Plaza-Themes

Hi, You can install magento 1.9.1 + database sample + install template.

thethirdmoon

I hope you test the theme with 1.9.1 and provide update or bug fix version time to time

Plaza-Themes

we will update to new version

right now, i am changing the design layout manually to ” 2 Columns with Right Bar ”. how to make this as a design layout for all the old products and new products, i am going to add in future ?

Plaza-Themes

Hi, You can contact us and provide details. We will help you change it.

Hi,

Where can I edit the small “Sale”, “Hot” and “New” icons in the menu? Please see your image: http://www.plazathemes.com/themeforest/img/sagitta/des_08.jpg
Plaza-Themes

If you need add them. You can contact us. We will help you add them.

Default-user

How can I contact you? Please enter a web page or email

Plaza-Themes

You need purchase this theme and use for your website we can help you add them. If you need more help you can contact us http://www.plazathemes.com/contacts

I was wondering how I easy can add a blog function on this theme? Do I need to install a wordpress blog or do you have another solution? Many thanks for a quick respons

Plaza-Themes

It’s easy install blog extension

Default-user

Could you recommend something that you know that works?

1) When I download your theme, there are 3 similar folder which contain similar files, ma_sagitta / ma_sagitta2 / ma_sagitta3

What should I use to install? is it all same?

2) I found on ma_sagitta folder, there is ma_sagitta.template_update_1.1.zip file. Do I have to upload files on this zip file after I upload ma_sagitta_template_1.1.zip? (so updateed_1.1.zip file include some update of theme?)

Plaza-Themes

Hi,
1) 3 folders are 3 templates folder (3 skin). You can select skin you want install.
2) You can unzip and upload all files and folder to your server and install theme

thethirdmoon

2) I mean I have to upload ma_sagitta_template_update.1.1.zip files too? I already upload ma_sagitta_template_1.1.zip

Plaza-Themes

you unzip and upload to your server. If you can’t install you can contact us. We will help you plazathemes.com/tickets/

Hello, I bought your theme and I can not install. I want to install the layout 2. I’ve tried 3 times and I can not. I’ve done everything and unfortunately I could not. Can you help me?

Plaza-Themes

Hi, You can open a ticket plazathemes.com/tickets and provide license + your website info. We will help you install theme

I have purchased the theme and I have problem installing the theme.

I found this error ” Can’t write file ”.../default/ma_sagitta3\magentothem\revslider\css/captions.css”, please change the permissions!

Plaza-Themes

Hi, You can download file http://plazathemes.com/fix/fix_revslider.zip and update “app/code/local/Magentothem/Revslider/Helper/Data”. After you updated you need clear all cache.

Hi there,

Have just purchased the theme, please can you help install it?

Thanks Nicola

Plaza-Themes

Hi, you can contact us and provide your website info. We will help you install theme

Default-user

Can you tell me how I contact you to give you the details of where the theme needs to be installed? thanks

Dear Support, My querry with no #4399 is not answered since 7th Dec, and how do i add new pages in top categories section.

Thanks & RRegards, Najmuddin

Plaza-Themes

Hi, We have fixed and responded your. You check your ticket http://www.plazathemes.com/tickets/view.php

febrez Purchased

Hello,

Could you provide the sample data for 1.9.1 ?

Thanks

Plaza-Themes

Hello,
We have done quickstart package for 1.9.1. We will update next week.

be careful that this theme doesn’t work for 2nd level menu – it has been built for 1st and 3rd level menu only.

Plaza-Themes

Hi, What do you want ? You can open a ticket plazathemes.com/tickets and provide details. We will help you

Default-user

Don’t play with me – I have opened a ticket and we had an open discussion for one week. You asked to let you access to my system, I had to pay a person to open an ftp account , dedicated magento installation and apache2 configuration for you access , as the server is dedicated and no cpanel installed. We ended up from your site by telling that the theme were working fine !!! I decided to pay another developer and fix your menu which doesn’t work if people need only second level menu. Be serious guys, you are earning almost 90$ and based on the number of people writing here, it’s several thousand dollars roughly . Don’t play with people and do provide standard support at least.

Dear Suppport, A ticket is raised on 12/14/2014 12:30 am but still no answer on it.

Thanks

Plaza-Themes

Hi, You need check your email. When we respond you, you will get ticket ID in your email. You follow your ticket http://www.plazathemes.com/tickets/view.php

how we can hide add to cart button? can you add this functionality to hide price and hide cart button.

Plaza-Themes

Hi,
This function doesn’t available. If you need use you can customize it. It’s easy.

Default-user

how we can customize it, can you tell us or can you give me the code or instructions.

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