An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by TieLabs

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from TieLabs:

Where Can You Get Support

Support for our clients is provided only trough our support forum that can be found here : http://support.tielabs.com/

- If you have problems creating an account on our support forum , please contact us from our profile page on themeforest : http://themeforest.net/user/mo3aser

Support includes:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new WordPress versions

What We Can’t Help You With

- WordPress general support/howto’s (please, use wordpress.org forums for that);

- Making edits to the theme to suit your needs (suggestions are welcomed though)

- Themes modifications and customization;

- Complex individual server-side issues;

- Third-party plugins and any other things that are not related to our products directly.

Important Before asking questions, read the help file (it’s in the “Main Files” ZIP) and FAQ below.

we don’t provide support for sites with sexual content .

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

when I try to update the theme I get error ” Destination folder already exists.” , “Theme install failed.” !!

You should delete the old version folder and upload the new one

I have my main categories on the nav and the post in multiple categories so I have multiple items in my nav bar highlighting. I need to be able to turn these off please.

add this code to custom css in tiepanel
#main-nav ul li.current-menu-item, #main-nav ul li.current-menu-parent, #main-nav ul li.current-page-ancestor {
margin-top: 5px;
height: 47px;
border-left: 1px solid #222 !important;
color: #ddd;
}

#main-nav ul li.current-menu-parent a, #main-nav ul li.current-menu-parent a:hover, #main-nav ul li.current-page-ancestor a, #main-nav ul li.current-page-ancestor a:hover , #main-nav ul li.current-menu-parent ul, #main-nav ul li.current-page-ancestor ul {
background: transparent !important;
border-left: 1px solid #383838 !important;
height: 47px;
line-height: 47px;}

#main-nav ul li.current-menu-item.menu-item-home{margin-top: 0;height: 52px;border-left: 0 none !important;} 

How Can I use the checklist shortcode ?

Check list works only with lists .. your code in ‘Html Mode’ must be something like this
[checklist]
<ul>
<li>Ipsum tempus neque.</li>
<li>Ipsum tempus neque.</li>
</ul>[/checklist]

Ho Can I disable comments for post or page ?

How can I translate Sahifa to my language ?

Sahifa has a .po language file so you can translate it to your language easily .. check this links

http://codex.wordpress.org/Translating_WordPress http://wp.tutsplus.com/tutorials/theme-development/translating-your-theme/

Is it possible to have the main page display the post as blog posts but each post in its separated box ?

How can I active RTL ?

Hi,

you just need to install the theme on RTL wordpress blog and it will adjust automatically http://codex.wordpress.org/Installing_WordPress_in_Your_Language

Posts appears in Homepage and sidebars without images ?

All of your posts must have a Featured image .. check this video http://www.youtube.com/watch?v=7KEsCtRb-S8

I am trying to use WP Threaded Comments, but get an error when trying to reply: Can’t find the ‘commentformid’ div.

From WP Thread Comment settings page under “Settings Menu ” in Dashboard ..

type “commentform” in formid input field

How I can remove image border in my posts/pages ?

just add this code to global css area in Tiepanel > Styling
img.centered, img.aligncenter, img.alignright, img.alignleft{ border:0 none;}

How can I change the image size of the featured image in archives and blog layout ?

to change the image size of the featured image in blog layout and archives page .. From dashboard > Settings > Media .. and change Thumbnail size .. then use this plugin to regenerate Thumbnails with the new size http://wordpress.org/extend/plugins/regenerate-thumbnails/

How can I disable the lightbox code if I use my own ?

edit js/tie-scripts.js .. and remove this code
    //prettyPhoto Setup
    jQuery(".gallery-images .gallery-icon a").attr('rel' , 'prettyPhoto[gallery]');
    jQuery("a[rel^='prettyPhoto']").prettyPhoto({animation_speed:'normal'});

also remove prettyPhoto library code from the end of the file

How can I remove “You can use WP menu builder to build menus” ?

Just add this code to custom css area in Tiepanel > Styling
.menu-alert{ display:none; }

Shortcode , formatting and styling not works in the News Box ?

Slider , Theme panel and other things doesn’t work after updating and I get Request-URI Too Large error when trying to save theme settings

Please Make sure that all files are uploaded completely and empty your blog cache if you use any cache or CDN plugin also empty your browser cache .. if the problem continued Please check. There might be javascript conflict between theme’s script and plugin’s script. Try to disable all plugins

I added mp3 file to the audio player and it doesn’t work on Firefox

if you add mp3 file in the audio player and use Firefox it will not work because Firefox doesn’t support mp3 so you need to add ogg audio file too check this https://developer.mozilla.org/en-US/docs/HTML/Supported_media_formats#Browser_compatibility

use this Online Tool to Convert your audio to another format http://audio.online-convert.com/

How I can move categories tabs box to the top, instead the bottom of the news boxes ?

edit index.php file and search for
 tie_home_tabs();
and move it above
$cats = get_option( 'tie_home_cats' ) ;

How do I remove the space around the breaking news block?

add this code to custom css area in Tiepanel > Styling

.breaking-news, header#theme-header{margin-bottom: 0;}
#main-content {margin-top : 0;}

How to show the post time with the post date ?

From Wordpress Settings menu > General > Date Format : set it to custom and add this to the input field
F j, Y , g:i a

How can I change the thumbnails sizes ?

Unfortunately, there is no an automatic option to do that .. so you need to edit functions/theme-functions.php and search for
add_image_size
and change the values as you want .. then use one of this plugins to regenerate thumbnails with the new sizes http://wordpress.org/extend/plugins/regenerate-thumbnails/ http://wordpress.org/extend/plugins/ajax-thumbnail-rebuild/

I upgraded to latest version and I can’t change the fonts of H1,H2, .. in the post entry !!

This option removed from latest version as it caused some issues with servers .. if you want to use it

edit panel/mpanel-ui.php and search for
                    tie_options(
                        array(     "name" => "Footer Widgets Titles",
                                "id" => "typography_footer_widgets_title",
                                "type" => "typography"));
and add this code below it
                    tie_options(
                        array(     "name" => "H1 Typography",
                                "id" => "typography_post_h1",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H2 Typography",
                                "id" => "typography_post_h2",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H3 Typography",
                                "id" => "typography_post_h3",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H4 Typography",
                                "id" => "typography_post_h4",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H5 Typography",
                                "id" => "typography_post_h5",
                                "type" => "typography"));

                    tie_options(
                        array(     "name" => "H6 Typography",
                                "id" => "typography_post_h6",
                                "type" => "typography"));

or change it via CSS

Add this code to custom css area in Tiepanel > Styling
.entry h1{
font-family: Helvetica;
font-weight: normal;
font-size: 36px;
}

do the same to change the font and size of h2 , h3 …. h6

How can I change the pagination from (numbers) to (next, previous) pagination ?

Edit functions/theme-functions.php and search for
function tie_pagenavi( $query = false, $num = false ){
    ?>
    <div class="pagination">
        <?php tie_get_pagenavi( $query, $num ) ?>
    </div>
    <?php
}
and replace it with
function tie_pagenavi( $query = false, $num = false ){
    ?>
                <div id="nav-below" class="navigation">
                    <div class="nav-previous"><?php next_posts_link( __( '<span class="meta-nav">←</span> Older posts', 'twentyten' ) ); ?></div>
                    <div class="nav-next"><?php previous_posts_link( __( 'Newer posts <span class="meta-nav">→</span>', 'twentyten' ) ); ?></div>
                </div><!-- #nav-below -->
    <?php
}

I want to hide my Ads on mobiles , How ?

To Hide All Ads on mobiles like Sahifa 3 .. please add this code in “Wide Phones CSS” and “Phones CSS” in Tiepanel > Styling

.ads-top, .ads-bottom, .home-ads, .ads-post {display: none !important;}

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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