220 comments found

Having issues with our header settings. It’s not setting the header or logo height correctly.

Dev URL is http://webdesignexperts.com/

Please help! Thanks.

Tfingi
Hello, please submit a support ticket and we will assist you first thing in the morning: http://salbii.ticksy.com

pre-purchase question, am I able to load up the exact demo content?

Tfingi

100% and we’ll happily do it for you if you wish – simply submit a support ticket and we’ll take it from there!

feides Purchased

I just bought this lovely template! But when i import the demo content i didn’t see the other homepage that was shown in the demo link! :( I bought it because i like that homepage design. Is there anyway i can get it?

Tfingi

Sure you can, please submit a ticket and we’ll assist you!

http://salbii.ticksy.com

Hello the theme looks great but a few questions about the portfolio sections;

- How do I get back from a single project to the portfolio page? - Is it possible to have a go to the next/previous project button in the same category? - And is there an option to show several images of a project in a slide or something like that (or is every link in the portfolio one to a single page, free to fill)?

Thanks. Joep

Tfingi

Hello!

1 – I guess you will click on the Portfolio to go back to the main portfolio

2 – It will be possible to have a NEXT/PREVIOUS for projects as we are releasing this feature with the next update shortly. But this will take you to next/previous project rather than by portfolio category.

3 – you can display your projects however you wish… it is a free-format page builder.

Please let me know if you have any further questions?

Hi,

Can any of the sliders on http://www.salbii.com/content-elements/image-gallery-2/ have captions with descriptions showing below each image in the slideshow?

Ta.

Tfingi

Hello again!

I have just realised that you can create what you described above using the carousel element in the page builder!

I have created 2 samples for you in the bottom of this page: http://www.salbii.com/content-elements/image-gallery-2/

Please let me know if this is what you were after?

Default-user

Thanks for this, but unfortunately we have already purchased another theme, after your first reply.

Tfingi

No worries – all the best!

are there developments in the template regarding Woo Commerce?

Tfingi

Hi Mikks, Woo Commerce is not on our to do list unfortunately!

Default-user

okay, how do you checkout onces you slect a product or service form the pricetable?

Tfingi

Hello, the theme does not have eCommerce features or checkout option – The pricing tables are static and can be linked manually to Paypal or the like.

hello i have a drawback when changing images of the portfolio in the description part of http://www.salbii.com/product/louleyi-1979/, I want to know how to change pictures

Default-user

BACKEND EDITOR: that is the product of portfolio entries and could not edit

Default-user

[vc_gallery type=”flexslider_slide” interval=”3” images=”fotopiernas.png,5439,5431” this is the part I do not know how to replace or overwrite the files where

Tfingi

Please navigate to WordPress backend: Settings > Visual Composer > Content types, enable all 3 options and click Save Changes:

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I love the update. Thanks. But you still haven’t added the ability to change the background colours of the footer and the top bar. I mentioned it earlier and thought that would be added to the list. I love the site but would like to change the colours up a bit. Please.

Tfingi

Hello, we are constantly working on the theme to add more options and new features. The top bar and footer are on our to do list.

You can however change these by inserting your custom CSS in Appearance > Theme Options > Advanced Settings > Custom CSS

The classes you need to amend are .top-bar and .site-footer.

If you need a hand with this, please submit a support ticket.

Tfingi

Hello Urbanweb

With Salbii 1.7, you can now edit the top bar and site footer color options from within the theme option panel.

i have purchased this theme. Its quite awesome but its documentation is poor. Its all about importing and importing and for those that want full customization that do not want to import find it hard to understand how it works. Personally i feel the documentation is too poor. Besides that, the page templates are not complete. no careers page template. Also I support UrbanWed above as I have been having issues changing the background colours of the footer and top bar. Please look into this

Tfingi

Hi Jennifer

The demo content is usually your best option to get you started with the Page Builder – unless you’re already familiar with it. After you import the demo content, you can sail through making amendments to customise your theme to your liking.

If you still need a hand with the setup and customisation, please do not hesitate to submit a support ticket and we will swiftly assist you.

Please note: our support is Monday to Friday 9:00 – 17:00 GMT

Then also i noticed an error at the bottom area somewhere in the admin panel :

getimagesize() [function.getimagesize]: Filename cannot be empty in home////////////////////customized-css.php line 303

Tfingi

Hi Jennifer

Could you please clarify where exactly you are seeing this warning as I am unable to spot it at my end.

I’d appreciate it if you could report it in a support ticket so we can tackle it first thing on Monday morning!

Thank you!

Theme is fairly well done but the responsiveness needs work. The menu in particular doesn’t work well on iphone, blackberry or android.

Tfingi

Hello!

1 – I am guessing your menu is not setup correctly as per the documentation... hence why it is showing blank.

Please submit a support ticket for faster and more effective assistance.

2 – I am not sure what you wish us to change about the mobile off-canvas menu… Off-canvas menus are positioned outside of the viewport and slide in when activated. As for the position of the mobile menu button to the right, this has proven to be the most user-friendly position (as 67% of users use the right hand thumb and the most difficult screen area to reach with this hand posture is the top-left one).

surerank

fixed… thanks.

Tfingi

It looks ace!

av506 Purchased

Hello,

I’m getting this error on homepage: [LayerSliderWP] Slider not found

I did import the JSON file as instructed in documentation, what could be wrong?

Tfingi

Hello

Unfortunately there is a conflict between WP 3.9 and the latest release of Visual Composer – we shouldn’t probably have updated the plugin that quick! – we are working on an update soon!

If you need a quick fix for the font issue, please submit a support ticket with your FTP details and I will rectify it for you.

Default-user
av506 Purchased

Thanks for feedback! Umm.., the font issue aside. Does the acknowledged conflict also affect thumbnails on homepage, etc?

Because, currently the featured logo/brands area close to the footer, for example, is not showing thumbnails. Browse cache has been cleared, but still no luck.

Tfingi

We have not had such issues with the logos you are referring to.

However, it’s very hard to tell without seeing the actual site and checking your backend setup… please submit a ticket and we’ll check it out for you.

Please note: Apparently Visual Composer has just been updated – we are awaiting the public release in the next few hours to update the theme.

In Theme Options > Page Titles

why is there no option to put an image in the title area here? (or control the spacing.)

You can do it in visual composer but it won’t work in the blog if you do it that way.

Tfingi

Hello Surerank

Page title backgrounds are not a feature in the theme although we have added it to our To Do list for future releases as it is a nice addition to have.

You’ve done a good job out of it in Visual Composer, if you need to add more top and bottom spacing to it, please use the margin options.

If you need any further assistance, please submit a support ticket.

surerank

Cool.

I am putting off publishing the news section for now as this is the only section that can’t be formatted properly in VisualComposer.

If the results from the VC settings can be replicated site wide it would be great.

Adding favicon control to the options it would be appreciated.

Beyond that it’s been an easy theme to work with.

Tfingi

Good to hear!

Our support team is always available if you need anything else – it is awkward to assist effectively on the comment board.

How do I make the Mega Menu larger like in your demo site. I want it to span 100% the width.

Default-user

Thanks for the quick response. That worked. How do I adjust the z-index to it’s not sitting behind my logo? Added z-index rule to the class doesn’t seem to be cutting it.

Tfingi

Hello

I do not recommend you do this at the time being as we are working on a fix for it. Amending it temporarily with custom css will cause you other issues unfortunately.

Default-user

Okay. I made my logo transparent and that’ll work for now.

Hi, Would like to know why the page showing plenty of blank space after the footer of the content? i don’t know how to remove the super lengthy blank space. Thanks

Tfingi
Hello, could you please submit a support ticket highlighting which space you meant: http://salbii.ticksy.com

Hi, my boss bought this theme. I would like to know if it’s possible to show the date of the posts on the posts grid shortcut?

Thanks

Tfingi

Hello

The post grid element does not have the option of displaying dates – it is a simple carousel style with the options to have a title, thumbnail, text and a Read more button.

will we lose our editing if we update it? thanks

Tfingi

Hello, you will not lose any editing when you update as long as you have not edited the core files of the theme – all the content and theme options are stored in the database.

Once you upload the latest theme, login to WordPress Appearance > Theme Options and hit Save Changes. This will retrieve all your previous settings.

If you need any further assistance, please submit a support ticket.

will we lose our editing if we update it? thanks

Tfingi

Hello, you will not lose any editing when you update as long as you have not edited the core files of the theme – all the content and theme options are stored in the database.

Once you upload the latest theme, login to WordPress Appearance > Theme Options and hit Save Changes. This will retrieve all your previous settings.

If you need any further assistance, please submit a support ticket.

Hi

I’ve been planning to buy this theme for almost a month now and now I’m pretty much ready to buy it but there’s something stopping me from doing it.

How exactly you don’t provide support for installation services? I’m not really sure what it means. I don’t want anyone to do it for me or provide real-time assistance while I’m doing it at all. I just want to know if you provide a document detailing how do it. Do I get an installation manual when I buy this theme? If I fail to install the theme do you really don’t give any kind of help and I just lose my money?

I keep reading too many horror stories of people buying themes from this place and being unable to install them. I really like this theme A LOT and I don’t want to buy a crappy theme from bluehost.

Default-user

Thanks for your answer. I will buy the theme and yeah I would really appreciate a free installation of the theme.

Default-user

ok I bought the theme what now?

Tfingi
Please send you server details via a ticket on: http://salbii.ticksy.com/

i just purchased and i cannot even install the theme.. it says “Stylesheet is missing”?

i’ve installed serveral themes so i doubt it’s the way i install it. i tried to install another theme right after this error and it work just fine.. so please advice. i dont wish to be stuck at this stage.

Default-user

managed to solve it.. but it didn’t work by zipping the theme folder and uploading it using wordpress.. nor the ftp.

Tfingi

Hello, this is a known issue – not related to the theme.

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