177 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I can’t upload my logo into header. The link Remove upload doesn’t react. How can I solve this problem?

Tfingi

Hello,

This is very strange as it should work smoothly.

Please submit a private support ticket with temporary login details to your WordPress and I’ll check it out for you.

Tfingi

I’ve responded to your ticket!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Presale Question. Do you support sticky menus. When you scroll the menu will stick to the top of the page? I like what I see. Thanking you in advance.

Tfingi

We have a floating menu style that shows on scrolling – it is not active in the demo though.

If you submit a presale ticket, I can demo it to you: http://salbii.ticksy.com
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United States

Hello! Great theme!! And I love how you have the ready made templates for the pages!

How do I change the links for the social icons in the top bar as I can not find that in your theme options?

Also, I noticed when I made the main pages – the main pages with sub pages on the site are not clickable. Can this be changed?

Thanks! Desiree

Tfingi

Hello

Glad you like Salbii!

The social icon list can be edited at Appearance > Menus and select social icon list from the dropdown.

More information about editing it can be found in the documentation.

I am not clear on your second question… could you please elaborate or submit a support ticket.

Thanks!

dweisenburg

OK, so if you go to this website, http://smartformarketing.com/ and click on the word services in the top menu you will find it is not clickable. It’s a page in the menu and it has subpages that are clickable, but the actual “Services” page is not. Why is that?

Tfingi

Hello

I have just visited the website and this button took me to: http://smartformarketing.com/services/

It might be an issue that happens in a specific browser? Please let me know via a support ticket if possible.

dweisenburg

I will go and submit a ticket on this but I wanted you to know I am using chrome version 34.0.1847.116 m

dweisenburg

it’s also exhibiting the same error in Firefox

Tfingi

Responded to your ticket!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 6-7 years
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars

Can I see the theme options panel before I buy? Id like to demo the backend before purchasing.

Tfingi

Sure you can, please submit a pre-sale ticket and I will give you a tour :)

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
pogro Purchased

Hi,

Just purchased the theme, made a fresh wp installation, intalled the theme, plugins but can get the message “All done. Have fun!” after doing the XML import from the demo content. Trying to select the homepage on the reading setting but it seems that the xml file did not load correctly as i don’t see any homepage option from the static page drop down menu.

Thanks in advance

Tfingi

Hello

The import usually fails when you have a low upload limit on your hosting server.

Please submit a support ticket with your WordPress + server details and Salbii team will sort it out for you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

There is an update for the drag & drop builder, how can i update it?

Tfingi

Hello,

If you have the latest version of the theme, it should have the latest update as part of it.

There is a very recent update of the Page Builder which we are releasing later on this week though.

apine0322

oh ok great, thank you!

Tfingi

Salbii 1.7 has just been submitted to ThemeForest for approval – keep an eye on it!

  • Has been a member for 0-1 years

Pre-Sale Question: Great theme! You mentioned the floating menu/sticky menu in a previous comment. Is it available in the current version?

Tfingi

Sure it is, please drop me a pre-sale ticket and I can demo it for you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I am trying to install the demo data and I am getting errors:

I have tried on localhost, increase upload size, timeout, wp-config (upload limit) but I am still getting errors.

Failed to import Media “biz-women-green-w252” Failed to import Media “man-in-blue-w252” Failed to import Media “women-under-rain-w252” Failed to import Media “image_high” Failed to import Media “portfolio-2” Failed to import Media “portfolio-3” Failed to import Media “portfolio-4” Failed to import Media “sea” Failed to import Media “portfolio-5” Failed to import Media “portfolio-6” Failed to import Media “shutterstock_150149918” Failed to import Media “studio-guys”.................. ........................................................................ ............ etc

Tfingi

Hello

Please submit a support ticket with your WordPress and server details so we can assist you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is it possible to place my company logo in the middle of the top menu for the endless colors design?

Tfingi

Hi GenieInABottleProductions,

Yes, you may have your logo in the center for any of the designs.

Default-user

Thank you for the quick response. Another question: I heard that drag and drop templates are not SEO optimized. Is Yoast a plugin that would work with Salbii, and do I have to use the drag and drop builder, or could my web designer set my website up and make it more SEO friendly than using the drag and drop feature?

Tfingi

Hello

The Page Builder does not affect your site SEO in any way as search engines crawl your site content rather than the design.

Yoast is a great tool but I have never tested it on Salbii… you could give it a try and share your experience with us.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Hello,

What’s the best way to setup a slide for layer wp slider to show up in full-width? Like the full-width slider you have in the Salbii homepage.

Thank you!

Tfingi

Hello apine0322,

You may find the method to do this here in the documentation.

If you require any further guidance please create a support ticket and our support team will guide you through it.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello,

After I updated the wordpress and WPBakery Visual Composer, I have some problem in the Text Box element, I unable to write content and the toolbar also not showing. Beside that, I unable to view the icon under the Edit Info Box or whatever others box. May I know how should I do with this?

Tfingi

Hello, could you please submit a support ticket outlining the issues above with a link your site so we can see the problems.

  • Canada
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Exclusive Author

When will the theme be updated with visual composer 4.05?

Tfingi

On its way…

surerank

Thanks.

FYI – with the Wordpress 3.9 update it changed something in how the header is formatted.

Tfingi

Could you please elaborate? Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i have updated to the latest version and is seeing this message on the theme option page..

“Settings Saved! Settings have changed, you should save them! error(s) were found! warning(s) were found!”

Also, is the layout of the theme option different from before? all my colours are left with hexcodes and no previews. Is this suppose to be the way or i did something wrong while installing the updated version?

Default-user

also, i can’t seem to add urls for any of the Ultimate VC Addons. nothing happen when i click on the ‘select url’ button

Tfingi

Hello,

Please submit a support ticket with link to your site so I can have a closer look at it – please note that response time might be slow as it is Easter holidays.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mize411 Purchased

First off, I absolutely love this theme! It’s the best theme I’ve used in 40 or 50 WordPress site builds.

Can you give me some detailed instructions on adding twitter to the Social Icons list?

Thank you!

Tfingi

Tfingi AUTHOR 1 minute ago Flag Edit Hello

Glad you are enjoying Salbii.

Please check the Social Icon list under Setup: http://docs.salbii.com/#setup

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mize411 Purchased

First off, I absolutely love this theme! It’s the best theme I’ve used in 40 or 50 WordPress site builds.

Can you give me some detailed instructions on adding twitter to the Social Icons list?

Thank you!

Tfingi

Hello

Glad you are enjoying Salbii.

Please check the Social Icon list under Setup: http://docs.salbii.com/#setup
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mize411 Purchased

Perfect, very simple. Thanks again!

Tfingi

You’re welcome, anytime!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Naper Purchased

WPComposer 4.1.1.1 isn’t updating and can’t see my content as I update it in the editor. It all appears to be defaulting to the background color. Any idea when this will be fixed?

Tfingi

Hello Naper

Please submit a support ticket with your site details so I can look into this for you.

Thanks!

Default-user
Naper Purchased

Certainly, but the “yes or no” question of the update is one I am sure everyone would like to know.

Tfingi

Salbii is running VC version 4.1 – the most recent version 4.1.1 will be released in the next few days.

  • United Kingdom
  • Elite Author
  • Exclusive Author
  • Referred between 50 and 99 users
  • Has been a member for 1-2 years
  • Sold between 50 000 and 100 000 dollars

Hello Salbii users!

Salbii 1.8 will resolve any bugs you might have with WordPress 3.9 and Visual Composer.

Please update to the latest release if you are running into any odd issues and feel free to ask for assistance if needed.

Thanks ;)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Italy

hello, beautiful theme I have a problem: the category pages (“mysite/category /category_name”) show ALL the posts, and not just those in the selected category. Can you help me?

Default-user

the same goes for the tag pages and author page! always shows ALL the posts! Help me, please!

Tfingi

Hello

Are you using the latest theme release version 1.8?

Tfingi

Please submit a support ticket with temporary access to your site for a more efficient/faster support.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. I’m having troubles. A contributor is trying to add an image to a new post and is getting an error: “An error occurred in the upload. Please try again later.”. I’ve done searching around and all of the ideas didn’t work. The only thing others have said was the theme. Is this a possibility? I just loaded the latest and greatest 1.8 yesterday. Please help

Tfingi

Hello,

Please submit a support ticket with your site URL and login credentials so I have a look at it as it is not a known issue with the theme.

Please note it is already late in the UK – you might not get a reply till Monday morning, sorry!

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