An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Tfingi

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Tfingi:

How to get support

  • Our themes are supported via their dedicated Support Boards.
  • The theme comments are not the best and fastest place to get support.
  • Please check the FAQs below - if available.
  • Our working hours are 10:00-18:00 GMT, Mon-Fri.
  • We do like to take a break over the weekend!
  • We don’t offer support via email.

What we support

  1. Responding to questions or problems regarding the item and its features
  2. Fixing bugs and reported issues
  3. Providing updates to ensure compatibility with new software versions

What we don’t support

  1. Customization and installation services
  2. Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where can I get support?

 

You can get all the assistance you need via Salbii Support Board.
Unfortunately, we do not offer support via email or comments board.

How to update Salbii to the latest version?

 

OPTION 1
1 -  Download the latest version of the theme from ThemeForest
2 - Upload the theme folder to wp-content > themes and let it replace the current salbii folder.
3 – Then login to your WordPress > Appearance > Theme Options and hit Save Changes – this will retrieve all your previous settings.

OPTION 2
Use the free Easy theme and plugin upgrades plugin which will allow you to upload and upgrade the existing version of Salbii from within WordPress backend — The plugin will also create a backup of your current theme!

Please note:
Updating will wipe off any customization you might have made to the core files of theme. Only apply updates if you have not tweaked the theme functionality.

Why can’t I update the theme plugins?

 

Because you don’t need to!

When a plugin update is available, we download it and thoroughly test its functionality with Salbii prior to releasing it to you – which might take some time – to ensure it will not mess up your site.

Some times we might not even release the latest version of a plugin if we come across any bugs with it. Yes, plugin authors do make mistakes… they’re human like us after all.

You don’t even need to purchase the plugins yourself, you will create a serious conflict with future theme updates.

So to conclude, rest assured that when a plugin update is required for your website functionality, we will release it to you FREE OF CHARGE.

What is Salbii child theme?

 

A WordPress child theme is a theme that inherits the functionality of another theme, called the parent theme. Salbii child theme allows you to modify, or add to the functionality of Salbii. 

The child theme is the safest and easiest way to modify Salbii.

If you modify the main theme and it is updated, your changes will be lost. With a child theme, you can update the parent Salbii theme and still keep your custom changes. The child theme can override any file in the parent Salbii theme: simply include a file of the same name in the child theme directory, and it will override the equivalent file in the parent Salbii directory when your site loads.

For instance, if you want to change the PHP code for the site header, you can include a header.php in your child theme’s directory, and that file will be used instead of the parent theme’s header.php.

For more information, please visit WordPress – Child themes

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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