An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Parallelus
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Why is my registration page blank?
First, make sure you have BuddyPress installed. The theme does not require BP, however the registration page is a BP feature.
Second, make sure registration is enabled for your site:
For single WP install, go to “Settings > General” and check “Anyone can register”.
For a multisite install, go to “Super Admin > Options” and select the option you want under “‘Allow new registrations”.
How do I disable comments?
Globally disabling comments on new pages and posts:
Go to “Settings > Discussion” and deselect the option “Allow people to post comments on new articles”. This applies to both pages and posts.
Single page/post disable comments:
To individually disable comments on a page or post, from the edit screen click the tab at the top right “Screen Options” and check “Discussion”. This adds a box to the edit screen where you can deselect the options for comments and trackbacks.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.