Pirenko

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1207 comments found.

Hello, I am very happy with the Samba theme we chose for our new website but having some problems with Visual Composer missing some elements (for instance the Custom Heading) since the new WP update. I have bought Visual Composer separately, and asked them to check the problem first. I have also installed the latest Samba theme. Their response was “there is a visual composer related code present in your theme added my the theme author which you will have to get rid of” they advice I ask you for help as I don’t want to loose your extra elements.

Hi,
Thank you for purchasing!
Some of Visual Composer elements are stripped by the theme to keep loading times as low as possible. If you want to change that please go to Samba Options>Advanced tab>Use light version of Visual Composer and turn it OFF.
If you decide to change this option the website loading time will be higher and some of the elements may not work properly. You should also turn OFF the theme Ajax load feature.
Final note: you should always use the Visual Composer version that is provided with the theme. If you use a different version we can’t ensure that it is 100% compatible with the theme.
Cheers!

Hi, thanks for quick reply! the reason I got Visual Composer was that I had the same error after updating WP and the theme. If you know of a fix for it I can uninstall the VC again?

Probably you have updated the theme, but not the bundled plugins. After updating the theme, please go to Appearance>Install plugins and follow the update procedure.
We advise you to never buy anything without reaching the theme author, because in this case that plugin is provided by the theme (so we are responsible for making it work).
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!

I am having issues with my Samba theme website. The Visual Composer is not loading. I recently updated WordPress to 4.5.2 and my theme/plugins are all updated. Thanks!

We just replied to this enquiry. Thanks!

I am having issues with my Samba theme website. The Visual Composer is not loading. I recently updated WordPress to 4.5.2 and my theme/plugins are all updated. Thanks!

Hi,
Thank you for purchasing!
It seems that you have not updated Visual Composer after updating the theme. Please go to Appearance>Install plugins to fix that.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!

Hi Pirenko, I am having an issue with theme or plugin. Everything was working perfectly yesterday, but I visited my site earlier today and none of the posts or pages are loading. I was told by a developer that it was a plugin that’s installed, so I contacted plugin author and they agreed it was their plugin, and sent me a code to update to main.min.js file, but still posts and pages are not loading. Also, when I use a different theme, everything works, so I am unsure if it is still the plugin or theme. I will mail you privately with login information in case you might need it. Website: http://creativesolvibrations.com

P.S. I am using Firefox as the browser.

Hi,
Ok, we will comment about your email soon. Thanks!

Okay! :)

Hi Pirenko, just a quick query, hopefully an easy one. All the left hand margins seem to have vanished on my website. The text is sitting right next to my left hand menu bar. There used to be a nice spacing. Is there a setting somewhere to adjust it? Many thanks, Anne

Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!

sent an email instead

Ok, thanks!

bfedb3aa-cacf-4578-8b52-94fbe71034fd – 28 Nov 2015 REGULAR LICENSE

Hello I am working with your samba template for the website of a project of the ecovillage network.

I am noticing that if you place a real page in the left menu and you then place menu items underneath it, the unfolded submenu disappears right away after clicking the first menu item. Placing a empty link under the main menu item would solve this problem, but this is really not intuitive because noting happens in the screen except unfolding the menu. My client cannot accept this.

My website can be found at http://scipp.nl/v1/ . You can find the problem at the menu item “sustainable projects” I have made two test menuitems in it. When you click on sustainable projects the page reloads, the map appears, but the unfolded test 1 and test 2 menu items are folded again.

Kind regards Henk Petter Ecovillage Network

Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. We made some changes to the menu on recent theme updates (you still have version 5.3 and the latest is 5.6).
If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.
Cheers!

henkpetter

henkpetter Purchased

Hello, How do i safely update the theme without WP giving me a button for it?

We don’t understand your question… Anyway, on the theme documentation you will see how to update the theme. If you prefer please check the video tuts here https://www.youtube.com/playlist?list=PLWiviR4wWrsEwB95voMUNiVIqJma9xNmV
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details and we’ll take care of the update.
Cheers!

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