An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by Kohette.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Add a fullpage with sidebar

  1. Within your WordPress admin, expand the “Pages” tab, then select “Add New”.
  2. Create a title for your page, add your content for the page within the post editor. Within the right hand sidebar, find the “Page Attributes” box and select the “full + sidebar column” template.

Theme Installation

Log into your WordPress Admin, select “Appearance” and then “Add New Themes”.

After the page loads, select “Upload” and browse for the “sancho.zip” theme file.

Click “Install Now” and wait for the page to reload. Under the “Appearance” menu, click “Themes” and select the theme you wish to activate.

Configure your Theme Options and Widgets.

Writing a post

Within your WordPress admin, expand the “Posts” tab, then select “Add New”.

Create a title for your post and add your post content within the post editor.

Within the right hand sidebar, find the Featured Image box and click “Set Featured Image” (WordPress 3.0).

After the pop-up dialog box loads, you have an option to select any image on your computer or an existing image within your Media Library. Choose your image and then click “Use as Featured Image” (WordPress 3.0) within the dialog box.

After the page re-loads, you should see a preview of your thumbnail.

Add a Portfolio page

Within your WordPress admin, expand the “Pages” tab, then select “Add New”.

Create a title for your portfolio page, add your portfolio content for the page within the post editor.

Within the right hand sidebar, find the “Page Attributes” box and select one of the five portfolio templates.

Adding Portfolio Items

Within your WordPress admin, expand the “Portfolio” tab, then select “Add New”.

Create a title for your portfolio item, add your portfolio item content and a url for the item within the post editor.

Within the right hand sidebar, find the Featured Image box and click “Set Featured Image” (WordPress 3.0).

After the pop-up dialog box loads, you have an option to select any image on your computer or an existing image within your Media Library. Choose your image and then click “Use as Featured Image” (WordPress 3.0) within the dialog box.

After the page re-loads, you should see a preview of your thumbnail.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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