138 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
floram1 Purchased

Hi there, I’m trying to make the main menu longer. At the moment, it only does 6 categories eg. lifestyle/ news/ health/ philosophy/ food/ environment

which is to about 2/3 of the page’s width. Is there any chance of making all my categories (of which there are about eight ) stretch the whole menu? I want them all to appear in the menu but the current menu looks abit short!

Thanks.

FairPixels

Hi,

You should create a menu, and then you can add as many caegories or other items you want in it. Please check the theme documentation file, there you can see the detailed information on how to create a menu. If you would need further help regarding this, let me know. :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

What size is the biggest featured image? I want to make sure that I make them all to the rigt size for optimal load time

FairPixels

Hi,

The largest image size is 770×375px. Make sure that your image has at least this size, because then it will nicely crop to all required sizes. If you have more questions, let me know :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi-

What are the dimensions for the featured image thumbnail for each post? Is there a way to alter it so that it automatically adjusts to the size of the image loaded in the original post? Thank you!

Jennifer

FairPixels

Hi Jennifer,

Do you want to change the image size in the single post? The theme crops the image to the required sizes, and I would not recommend to change it because it might disturb the layout. However if you want to make any change, let me know and I will try to help you with that.

Default-user

I am trying to find a way to have the entire image appear in the thumbnail. Right now, the thumbnail crops a vertical picture horizontally right in the middle, so I lose the top and bottom of the vertical photo. I want to see if there is some way that the thumbnail image can contain the entire vertical image without me having to resize each photo individually in Photoshop. Thank you!

FairPixels
The image sizes are defined in the framework/functions.php file around line #76. There you can see that the images are cropped (as the last parameter is set to be true). You can try to set it false and see if that helps (changes will work on the new images only). You can read more about the image size function here: http://codex.wordpress.org/Function_Reference/add_image_size

Hope it helps.

Default-user

We tried, but for low res images, it made the images all stretched out and warped. For hi res images, it still cropped them in the middle. Do you have any other suggestions? I appreciate any help or direction you could give. Thanks.

FairPixels

Yes, that’s how it is supposed to work. If you have larger images, it will crop them. If you do not want them to be cropped, you can try by setting the crop parameter to false, as I save in previous reply. Keep in mind that the change will only apply to the new images which you will upload.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I have send you guys a mail over 2 weeks and didn’t get any reply.

Am having serious issue on my site. The social sharing is the main issue. When we share a post to Facebook for instance it does not show the featured image, it posting items from the Sidebar. Can someone please response, this is so frustrating.

FairPixels

Hi,

I had replied to your email on May 22. Did you not get it? That’s strange.

Anyway, Facebook tries to get the image from the page and it does not always get the correct image and the description. If you are using any SEO plugin, most of them have that built in function to fetch the correct image for the social sharing websites.

However you can try these free plugins. These should help solving the issue. http://wordpress.org/plugins/easy-facebook-share-thumbnails/ or this http://wordpress.org/extend/plugins/facebook-thumbnails/

If you are still unable to fix it, or have more questions, let me know. Again, the best idea would be to send an email using the contact form and I will get back to you. :)

Default-user

Thank you so much. I will try that method. Appreciate

Default-user

Thank you so much. Problem solved.

FairPixels

You are welcome. If you have liked the theme and the support, could you please rate it 5 stars? I’d really appreciate that. You can rate from your downloads page on themeforest. Thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

When I first purchased the theme, I removed the AD BANNER code in the top right. I need to add it back in, but unable to find the code which works. Please help :)

FairPixels

Hi,

You can place the header ad code in the theme options. Just go to the theme options and there you can place the code in the header/footer tab.

Default-user

Where do I find the code?

FairPixels

Hi,

You can reset the theme options and it will return that sample code. However keep in mind your other settings will be lost as well (only in the theme options, so you can set them back).

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

A friend and I have made website using your theme, he bought the theme and I am just messing around with it.. I want to get a map on the homepage and have found a decent map plugin.. When I try to create the homepage like the instructions I seem to be getting two copies of the sidebar.. one in the correct place and one under the slider..

Also, RE map.. I am putting a shortcode in the page editor, but when the template is set to homepage it doesn’t seem to apply it.. if I change the template it works okay.

Any help would be greatly appreciated, not sure where I am going wrong! url is modbases.com

Thanks, James

FairPixels

Hi James,

Please post the questions using the same account you used to purchase the theme. If your friend has purchases, you can ask him to send me a message using the contact form in my profile and I will be glad to help.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

how can i change the banner in the top?

FairPixels

Hi,

You can add the html code for the banner in the theme options. Go to the theme options page from your dashboard, and there you will see the field for the header banner in the header/footer tab. Hope that helps, if you have more questions about this, let me know.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
alaa Purchased

Amazing theme thanks for your great job, one question how can I disable the image zoom-in on hover thing?

FairPixels

Thanks :) Could you send me an email using the contact form in my profile so that I can send you detailed instructions on how to do that :)

Default-user
alaa Purchased

Cant you just do it here :)

FairPixels

I have replied to your email. I asked for the email because it is quite hard to write the code here in the comments, it does not format it properly so it just makes it hard to read :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I am trying to customize this theme to my blog and have a problem with the site title – it just does not appear. Santiago title is still there and it looks like this http://creativefrugalhealthy.com/. I removed the theme and reinstalled it, but still get the same problem.

Default-user

Ok, the site title seems to be working now although with the font smaller than on the demo version, but the tagline still does not. I kept trying multiple times to get the site title working. I wonder why. I have one more question: how to insert the drop-down list into the menu like under “posts” and “pages” in your demo and how to insert this large picture slideshow? I would gladly look for it myself instead of bothering you, but I don’t know how are these features called. Thank you very much in advance.

FairPixels

Hi,

Thank you very much for purchasing the theme. Your logo font is small because it is meant to use a logo image. The best idea would be to create a logo image, name it logo.png and upload to the fp_santiago/images folder via FTP. If you do not wish to use the logo image and just want to increase the font size, let me know and I can help you with it.

To add drop down items in the menu, you will need to create your menu. Please check the theme documentation file, it includes detailed information on how to create the menu. You will find this file in the theme main file which you can download from themeforest. Also it contains detailed information on how to set up the homepage. After you have set up the homepage, you can use slider and other sections on it.

Hope it answers all of your questions, if you would need further help, let me know :)

Default-user

Thank you! I really like your header and I thought it was just a ready template, but it looks like I will have to design my own logo.

I think I just discovered what might be the problem with the slider. In the widgets area I have the widgets that look like mixed up from my old theme and Santiago. When I set up my homepage to “homepage”, changing from “default”, they interfere. The sidebar of my old theme goes on the left side of the homepage and pushes the slider away and on the side. Do you think there is a way to fix it or will I have to delete the whole blog and install it again?

FairPixels

I’m not sure if I understood your question related to the slider correctly. When you create a homepage and add the widgets to the homepage section, it should display fine and should not push anything. Go to the widgets section on your dashboard and make sure that in the homepage sidebar, there are no any extra widgets. Only add the widgets which are meant to be used there (Check the theme documentation). Also in the sidebar, there might be some of your old widgets. You can remove them and drag the widgets which you want to use. If you have more questions, let me know.

Default-user

I did exactly what you are saying, but something is not working. When I set up my homepage as “homepage” not as “default”, the old sidebar from my old theme appears on the left hand side and either nothing else appears or other content appears pushed more into the middle, which looks like a mess. I have an impression that the old theme, although removed, got somehow mixed up with the new one. There are inactive sidebars in the widget area that I am not able to remove as there is no delete button.

FairPixels

Hi,

Can you send me your URL using the contact form in my profile so that I can take a look and see what’s the problem.

Default-user

Thank you very much for your help. I figured it finally out. It was just the matter of adding featured photos. Now it is working.

FairPixels

Glad to hear :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hey I installed W3 total cache and it break the mobile site and messes up the front page a bit.

What is going on here? I need to be able to use this plugin for best speed results

FairPixels

Hi,

There’s no problem with the theme itself, however that plugin is known to cause problem with the javascript libraries, as it tries to minify them automatically. Try turning off the minifying options and clear cache to see if it helps. Also check these links: http://bit.ly/1poGvRa and http://bit.ly/1m48mE4

Hope it helps

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Pre-sales question here.

Can i have a look at the backend of the demo site? even screenshots can help.

Thanks Basil

FairPixels

Hi,

Thanks for the interest. Please send me an email using the contact form in my profile so that I can send you the screenshots.

pixelinteract

Hi,

Thank you for the screenshots of the backend.

However, I still need to see how the homepage is setup using custom fields and if its going to be difficult task for me to take out certain sections and shuffle around items on the homepage.

Waiting for urgent response, Basil

FairPixels

I have replied to your email.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
wunmi123 Purchased

Hello. Could you please tell me how to disable the mobile responsive layout so that the website looks the same on desktop and mobile?

Thank you

FairPixels

Hi,

You can remove the media queries code from the style.css file. You will find that code in the last section of style.css, starting around line #2400 with “10.1”.

Default-user
wunmi123 Purchased

Thank you. Just saw this. Thanks

FairPixels

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I have some questions:

1 – I can put the social icons in the footer at the center, instead of the side?

2 – I can put “search” in the menu bar at the top?

3 – how do I remove the number of comments and views from articles in the home?

4 – how do I put the author of the articles in the homepage (for example, “by Richard Menser”)?;

5 – why if I change the color of links, automatically change also che colour of the title of the categories on the menu? I can only change color of the links in articles?

6 – I use facebook comments to the comments in the articles, but does not appear, why?

7 – how do I put the button “back to top” at the bottom of the site?

8 – how do I put the function like in the “homepage category”, where when pass with mouse on lightens the image, highlighting the title? otherwise in some cases it is unreadable.

9 – I can put the widget tabs with only the comments section and popular post?

10 – how do I put the arrows to main slide into the homepage?

11 – how do I make the title clickable categories on the homepage?

12 – when I go to put the widget subscribers conters I get fatal error, why?

I hope someone can help me asap, thanks, M.

FairPixels

Hello,

I have already replied to all of the above questions to your post on the support forums. Please do not post same message at multiple places, you can check the reply at the support forums and if you will have further questions, you can continue there. Thanks.

Default-user

I’m sorry mate, I had not seen! ;)

Default-user

I’m waiting for your help on the forum!

FairPixels

I have been replying to all of your questions as soon as I can. In each of your message you have dozens of questions, so it takes a little time to reply, so please have a little patient. I have replied to your email, check that, thanks :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hey I am am trying to add the target=”_blank” in the author bios box but it does not allow me to do so. Is there anything you can do to help me with this?

I need those links to be opening in a separate window and on most themes I don’t have a problem adding this.

Please advise

FairPixels

Sure thing, I’m here to help. Where are you adding target _blank? Did you check if it would work in a plain html (just to make sure that there is no problem with the syntax). If you are still unable to figure it out, send me the code you are trying to add. Please send that using the contact form in my profile and I will get back to you :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hello. I need a help to configure the home right slider with random mode. When I select a category there’s no way to select the order and its just showing the last posts. I need to show all posts from the category in random mode. I’m waiting for any help. Thanks.

FairPixels

Hi,

Please send me a message using the contact form in my profile and I will get back to you with the details on how you can do that.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

I am noticing that video does not go responsive on mobile devices and the video gets cut off to the size of the screen. How do you ensure the videos fit the screen and don’t get cropped?

FairPixels

Hi,

Could you send me a message using the contact form in my profile and send your URL so that I can see.

  • Has been a member for 0-1 years

Hi Fairpixel I purchased Santaigo back in April and im having some issues when the page loads up for the first time, The pictures on the right hand side appear on the left hand side for about 2 seconds and then it loads up fine, i also noticed it on the santiago template on here, is it a bug or can it be fixed? my website is www.ethicalboardroom.com

FairPixels

Hi,

Please post your questions using the same account you used to purchase the theme and I will be glad to help you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is it possible to be used in multiple sites that I operate the theme that you buy?

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