54 comments found

Hi, nice theme, but…

I think there is a problem in the visual composer plugin. In the current Wordpress release it is not possbile to add or change a header image.

pls help.

thanks

bitpub

Hello,

This theme only supports visual composer 4.2.x at the moment. We are looking into making it compatible with 4.3.x but it is going to take so time. So please roll back to 4.2. You have a copy in the theme archive download if needed.

Hi, Is possible to add a custom icon into icon box? Thx,

bitpub

Hello,

Thank you for the purchase!

Are you referring to a icon that isn’t among the icons offered by default?

Best regards, bitpub

bitpub

Well, technically you can but it is a lot of work. Are you sure you need extra icons, can’t you find anything among the hundreds of icons?

Jiglet Purchased

Hey there, I’m working on a tight timeline and I haven’t received a response to my support emails. I haven’t been able to get the theme setup properly. What is the best way to get ahold of you? If I can’t get this sorted out soon I’ll need to purchase another theme that is fully functional – please let me know, thanks!

bitpub

Hello,

Support is offered through the contact form on my user page. if you sent a request i’ll get to it asap.

Best regards, bitpub

Love this theme. One thing I can’t seem to resolve is I would like the graphics or backgrounds to be full-width, but the text stays within a 940px or so range.

I’m using the Visual Composer (which is a very cool tool), but it seems to me that it’s either full-width for everything (including text), or nothing. What am I missing?

Thanks in advance.

bitpub

Hello,

Yes that is the way it is designed, you can add full width section backgrounds but the grid stays the same.

best regards, bitpub

tandlit Purchased

Visual Composer seems to be missing the posts elements which allow you to display recent posts and so on. Is that deliberate? How can I get that added in?

bitpub

hello,

Yes we customized the visual composer and hidden some components. I will have to ask my developer. Go in /framework/composer/components.php and remove the vc_remove_element line for that component to re enable it.

best regards, bitpub

Hello I purchased this theme 3 weeks ago, I have sent two emails to support a week ago and I’m yet to hear back. I really need to keep this projectmoving for a clients; can you please assist me with the following items;

1) What size should the logo to set at? When setting the logo it appears to get bigger when a it becomes responsive. I would like for the logo to be viewed bigger on a desktop devise.

2) The header that the menu items sit in has dropped down, so there is extra white between the menu and the images, is this because of the logo size? I have tried both a sticky header on and off.

3) On the home page I have 3 ‘hot buttons/links’ set up ‘ how can we make the headsing or icon become a link to the new page, rather than an extra button at the bottom to take you to the link

4) Changing the font size of ‘headlines’ would like to increase the point size of headlines by 2pts sizes.

5) Can I insert custom ‘skype’ and ‘linkedIn’ social media icons in the widgets area (these are not options in the widgets area)

6) Every time I make edits to a page the slider image reverts back to a default HomePage]/vc_column_text[/vc_row] and add this coding in. The image shrinks significantly, please see attached screen shot. I have to deleite the folowing code

&

each time to get the rev slider back to normal again.

your help on these items would be greatly appreciated.

Cheers!

bitpub

Hello,

Thank you for the purchase.

1. If the logo size is 200×50 then you don’t have to make any other changes. if its height is much bigger then you will need to maybe adjust the main menu by adding some CSS to increase paddings. Do you know CSS?

2. I need a link to the website to take a look.

3. The icon box visual composer component has to be customized in order to do this.

4. You will have to do this in CSS directly.

5. I need to make an update to this widgets to allow that.

6. Strange behavior. Again I need a link + WP login info to take a look at it. You can send them over through the form on my contact page.

wabbage Purchased

Seriously in love with this theme, however I was wondering if you could help me with a issue im having using the visual builder on the homepage.

On this screenshot you can see a large section of empty white space – http://imgur.com/pi4WNc8 – how would I go about removing that?

Many thanks!

bitpub

I answered you email regarding this.

Jiglet Purchased

This theme does NOT work out of the box. I purchased it 2 weeks ago and haven’t been able to get it setup to function like the demo. I am not new to Wordpress themes either.

I have emailed bitpub several times for help with a detailed explanation of the problem and what I had done to try and resolve it. While I did receive a response, it was not helpful at all, and made it blatantly clear to me that this author is not interested in helping me to get the theme up and running. I haven’t heard anything back for a full week now either.

Avoid bitpub themes at all costs – spend your money elsewhere.

bitpub

Hello,

First of all i would like to say that I have been working behind the scenes to find the problem and I have succeed.

The problem is with the server configuration and NOT the theme. What i think it is is Maximum execution time for scripts is set to low.

I managed to find a workaround and gzipped the xml sample content and imported it like that and it worked. I also managed to import the revolution slider and set up settings > reading and the menus as well.

Now you website looks like the demo. http://www.lifesolutions.net.au/dev/

The reason it took so long is because I haven’t dealt with this before plus i have a lot of support request so reply can take 2 – 3 days ( even the official envato one can take 7!).

I hope that you retract your last statement and change the 1 star rating because it is comments like this that break my heart.

I also replayed to your email.

Best regards, Dan

Default-user

Unfortunately it’s too late.

If you were truly working behind the scenes this whole time you could have told me that in response to one of the 5 emails I sent you over the course of the past week.

My requests were not unreasonable – I even asked you if you were planning on taking a look or if I should just give up and look for another theme, to which you did not reply.

Meanwhile, you had the time to respond to all of the comments posted publicly here on Themeforest within 1-2 days. It was only after I posted on here (publicly) that you replied to my emails.

It shouldn’t have taken over two weeks (16 days!) to get this sorted out.

I’m sorry that it didn’t work out. I’ve purchased a different theme that offers support and have requested a refund.

bitpub

Ok. I understand.

I just want to point out that the problem was with the server configuration, not the theme itself. I won’t argue about the rest.

all the best!

Hello, congratulations for the theme. I wonder how to fix the bug Revolution Slider, it does not work right in google chrome.

bitpub

Hello,

thank you for the purchase!

We will be updating the theme in the next 2 days and will include the latest version of revolution slider and that will fix any issues. make sure you check the get notified when the item is updated in your downloads section.

best regards, bitpub

Default-user

ok, thanks

I am looking to have a few recent blog posts shown on the static home page. I have re-enabled the blog post function in Visual COmposer, and I can get the post to show. But I would like them to retain formatting (paragraphs) and also how can I control just an excerpt showing instead of the full long post?

bitpub

Well since it is a standard VC component i do not have much control over it. Can’t you get it to look like you want using CSS.

best regards, bitpub

Default-user

I cannot do anything with CSS. Is there anyway to display a post on a page with this theme? Even the blog page with the theme removes all paragraph formatting and doesn’t show excerpts.

Hi! I purchased the theme some weeks ago. Nice theme, but… I can’t change the parallax background. How do it? Please, Help me!

thanks

bitpub

Hello,

I would love to help. Are you following the documentation? basically to add a full width section you have to add a row, make it spread full width and select a background image for it. So changing it would be as simple as changing the background image. What exactly is not working ok for you?

best regards, bitpub

Hello,

Great Theme! Wondering if you could direct me on how I can customize the Team Member Widget? I’d like to simply add: email, phone, extension

Thanks

bitpub

Hello,

the Visual Composer team member component is found in framework/composer/components/vc_ewf_team_member.php

best regards, bitpub

Hello.. this is a wonderful theme. I have a little issue in this. when every i use icon and other visual composer items. i find generate the blank link on it. which is like ”#” as you can see in screen short of your live preview

http://s28.postimg.org/h3tiw8vx9/link_issue.png

Kindly help me to remove such links.

bitpub

Hello,

The theme is being updated today and the update is going to fix this problem so make sure to readonwload it from your tf account sometimes in the next 2 days.

best regards, bitpub

Same problem as another users. It’s impossible to change the page header image. You can remove it, but when you upload/select an image, nothing happens, and it gets bugged. Please, post a solution.

Thank you, and great theme!

bitpub

Hello,

When you upload a new page header image make sure to select “Full Size” from Image size before inserting it into the post. That should do the trick.

Best regards, bitpub

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