290 comments found

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hi,

I have plan to purchase this themes but I need to know is this themes support gravity form or not?

Thanks.

im_ahmad

Thanks for your interest, actually I didn’t test it with the theme but it should work fine, you are welcome brother :)

Default-user

oh ok :) I will purchase soon. as my client want to use gravity form. Thanks a lot.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
akramad Purchased

hi, i want to change “service” but i don’t find how … can help me ?? TKS

im_ahmad

Thanks for purchasing Sarraty, if you mean the service icons, you will find a list of icon names in the package in folder named fontello-icons-list

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

is the theme doesnt support the video sound?. we already have uploaded video and its working now but the sound doesnt work.

Thanks

im_ahmad

hi cre8tiveph, sorry for being that I posted before that I am preparing my wedding, and also I am trying to support my theme so excuse me for that, unfortunately the video doesn’t support the sound but it still a great suggestion I will add it to my list for updates, thanks bro for your interest :)

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Hello – the page number are not working. I currently have 2 pages and am unable to view page 2. Any advice?

im_ahmad

Thanks for purchasing sarraty theme, and so sorry for being that late, can you send to me your log in details so I investigate your problem, you are welcome any time bro :)

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
Hi Ahmad, There seems to be an issue with Pretty Photo. Check the way the images at the bottom of the page open up and you’ll notice they are not centred to the browser window. http://www.dev6.ryanhamilton.ca/bernhardtcontracting.com/services/

Thanks. /Ryan

im_ahmad

First I want to thank you for purchasing Sarraty and apologize for delay to reply to your comment, I was preparing to my wedding and wasn’t able to check all comments, I’ve fixed this issue and I will upload a new version with the fix tonight, you are welcome brother :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Ahmad, I have received no reply from you from numerous emails I have sent well over two weeks ago. I have not been able to get the video section to function, I have a video with sound that I would like to play there, I have the video as an MP4 or a vimeo link, I would appreciate a response as to whether one can play the video with sound on the video section on the home page classic page. thanks

im_ahmad

so sorry bro, I was preparing my wedding I will replay to you tomorrow

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
jascom Purchased

Ahmad,

The third level menus dont work properly with this theme and I have emailed you several times about an update. I am going to see about getting a refund.

im_ahmad

Thanks for your patience and sorry for delay to reply I was preparing for my wedding and I wasn’t able to see comments in last two weeks, the third level menu issue has been fixed in the last udpate, you can update your theme now and you will get it working with you, if you still need any help just let me know, you are welcome brother :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, great theme!

1- is there an option for a wider content container? It seems only 970 px? It should be at least 1170px.

2- are you solely responsible foe development and support?

thanks!

im_ahmad

Thanks for your interest but it fixed size I can not change it , ya I am solely responsible for development and support but I am little busy those days to prepare my wedding :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi again! Two more questions for you.

One—on the single project pages, is it possible to adjust the featured image size?

Second—for some reason, I’m not getting the “Add template” option when I create a new page. I can get the template to show by including the shortcode, but wondered why I would be missing that element.

Thanks! Loving the theme still.

im_ahmad

I am really sorry for the delay of reply because of my wedding preparation, you can set the size of project thumbnail, but in the single project page you only have the choice between default layout and full screen image, and the original image will scale to fit it’s place.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Another question as well. I’m trying to customize the pages but not finding the usual stuff in the page.php file.

I want to remove: - the post meta w/ # of comments and author name - author blurb at end of post - “Leave a Reply!” statement before comments (since I’m not allowing comments on the page

Any help would be greatly appreciated in what I need to change on the page.php file.

Default-user

This Q has been resolved. Not sure if it was an update you made or I just found what I needed. Either way, thanks. :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi again. In one of the sample Home pages (2) there is a section that shows 3 services blocks across in one row, and I can only get the page builder to allow blocks. How do I get the 3 blocks in a row? Thanks!

im_ahmad

hi brwniydgirl thanks for contacting me and so sorry for being that late I am currently preparing to my wedding and also trying to answer to all questions so thanks for you patience, you can get 3 blocks in one row go by mouse to the edge of the block and resize it, If you still have any problem just let me know :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
motorx Purchased

Where can i find a semi usable guide for this theme? Feel like i just threw money out the window.

im_ahmad

Thanks motorx for purchasing sarraty theme, I am so sorry for being that late I am currently preparing to my wedding, you can easily find the documentation with all theme details and if you still have any problem just let me know :)

  • Has been a member for 0-1 years

hi, I couldnot find ‘create template’ button as described on the documentation. see the screenshot here http://prntscr.com/3a55xa

Also, the order of the projects is never saved. http://prntscr.com/3a564z How can I select a specific project on the page builder?

thanks for the help

  • Has been a member for 0-1 years

hi, I couldnot find ‘create template’ button as described on the documentation. see the screenshot here http://prntscr.com/3a55xa

Also, the order of the projects is never saved. http://prntscr.com/3a564z How can I select a specific project on the page builder?

thanks for the help

  • Has been a member for 0-1 years

hi, I couldnot find ‘create template’ button as described on the documentation. see the screenshot here http://prntscr.com/3a55xa

Also, the order of the projects is never saved. http://prntscr.com/3a564z How can I select a specific project on the page builder?

thanks for the help

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Haven’t get any answer to my last question… the video doesnt support sound? I have uploaded the video formats and it works now but the problem is no sound at all.. didnt get any answer from you for 6 days now.. Please response.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I bought your theme and installed the Demo Content. In home page is showing “[su_i icon=”icon: camera”]” but not appear the icon. How I can solve the problem? Thanks

im_ahmad

hi webmulti, sorry for being that I posted before that I am preparing my wedding, and also I am trying to support my theme so excuse me for that, please make sure you didn’t update the shortcode plugin and if you didn’t send to me your login details and I will check it for you as soon as possible, thank you bro for your patience :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, I am supposed to train a client on her site today and just realized my short codes don’t work. For example: http://www.accordantphilanthropy.com/test/ shows all the short codes you have in your example page, just cutting and pasting the code, and it still just shows the code itself, not the buttons or tabs…can you let me know what I’ve done wrong? I updated this morning to the latest version of Sarraty. Thank you!

Default-user

Likewise, when trying to add a different icon on the Revolution slider, they are not showing up, such as icon: icon-angle-circled-right instead of the standard shopping cart icon that was in the demo. Maybe there is an issue with the short codes? Thanks.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hi Ahmad, There seems to be an issue with Pretty Photo. Check the way the images at the bottom of the page open up and you’ll notice they are not centred to the browser window. http://www.dev6.ryanhamilton.ca/bernhardtcontracting.com/services/ Thanks. /Ryan

  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars

I want to apologize for every customer and every one was posting comments last two weeks, I was preparing for my wedding and wasn’t able to see comments, I am really sorry for any delay I caused for anybody, I am back now, I read all of your comments and emails, and uploaded a new update to fix all issues posted in your comments, but I didn’t reply to all comments yet, will organize them and start reply to every comment now, thanks for your patience, and welcome for your comments again :)

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