An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themepixels

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from themepixels:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How to use gridphoto.php?

The php code that you found in the gridphoto.php is just my example of getting data. You can have your own way of getting data from your server and simply change the data in the gridphoto.php. In my example, I have wrap the title in h3. If you want to do the same thing just replace the title that wraps in h3.

How can I change my own location in the map?

Open contact.html and then go to line 170. Change the 2nd parameter of the gmap() into your location’s latitude and longitude (10.315088, 123.909202).

You can find your latitude and longitude by going to http://maps.google.com, search your location and click on the link button inline with the print button on the upper left portion of the page. After clicking that button a popup box will appear and you can see the link. That link has a param of sll, get the value of it and replace my latitude,longitude to yours.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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