Discussion on Satellite7 - Retina Multi-Purpose WordPress Theme

617 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
synchit Purchased

Hi! How can I export/import my Satellite7 settings? Thank you!

QODE
QODE Author

Hey,

Unfortunately, there is no option to backup it from theme’s options. You will need to backup your db.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
synchit Purchased

Hi! How can I export/import my Satellite7 settings? Thank you!

QODE
QODE Author

Hey,

Unfortunately, there is no option to backup it from theme’s options. You will need to backup your db.

Qode

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi Why does it always take weeks until someone answers to an ticket. We made the woocommerce update and now our website has a big error which is because of your template. Please provide an update of your template and answer my ticket:229792

Thanks Chris

QODE
QODE Author

Hi Chris,

Did you update our theme also to version supporting new version of WooCommerce. We posted a note while ago in the update log: – Added WooCommerce 2.1 integration (from this version our theme is compatible only with WC 2.1 +). You can read it here: http://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532.

Just assigned your ticket to support team.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
darias82 Purchased

?Hi, I’ve been having problems with my site using the Satellite 7 Theme.

The site is www.wtepanama.com

Here are the problems I’m experiencing:

1. The site loads very slow in some cases. 2. In most cases the logo loads very slow. 3. Sometimes when I try to navigate to another page, I will arrive at a blank page with a little smiley in the corner, and the page never loads.

Please help :crying:

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can review your setup and help you :)

Qode

Default-user
darias82 Purchased

Hi Yes. Ive submitted the ticket. The ticket # is 230463

QODE
QODE Author

Thanks. Just assigned it to support team :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Does this theme support the plugin Member Mouse? http://membermouse.com/

I’m working on a site for a client, and they really like the theme. But it needs to be able to function with this particular membership plugin. Please let me know ASAP, if possible. Thanks.

QODE
QODE Author

Hey,

We are not sure, but we can give you access to our test site so you can try it. Just email this request to support@qodeinteractive.com and ignore auto-reply message.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
synchit Purchased

Hello, please reply to Ticket: #231186. Thank you!

QODE
QODE Author

Thanks. Just assigned it to support team.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
dhrspek Purchased

Ola,

I’m having some issue’s importing the Demo content for the slider. Created a ticket on the support forum a few days ago. Hop you can help.

Ticket number: 229730

Thanks in advance.

QODE
QODE Author

Thanks. Just assigned your ticket to support team.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi how to i add my own header image to the top of the site.

.header_bottom { position: relative; background-image: url(’..img/bg_order.jpg’); }

wont work

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can help you :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey,

On the home page, just under the slider where icons are, did you use columns for that part? column1/4?

QODE
QODE Author

Hey,

Yes, we used columns and placed other elements inside each column.

Qode

Default-user

Can i use my own images instead of icons?

Thanks for the quickest reply..

QODE
QODE Author

Hey,

Yes, you can place images there and center them.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just bought the theme and upload it through FTP client, however on the theme section on the WP admin panel when I activate your theme it gave me this error:

Parse error: syntax error, unexpected T_VARIABLE in /home/lte/public_html/wp-content/themes/satellite/includes/google-fonts.php on line 1

I tried to log the issue on the support site but the site not accepting a new user nor login through FP.

please check and advise

cheers, abdulrahman

QODE
QODE Author

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ldaldan Purchased

Hi,

I bought your nice template but I have problem with the filter on portfolio page. When I click on the filter “all”, there is a redirection to homepage. Could you help me ?

And I would like to take off the”like-heart” from the portfolio page. I already test to integrate the css code in the custom css field like that but nothing happens…

.portfolio_like { display: none; }

Thanks a lot

QODE
QODE Author

Hey,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can help you with both issues :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey,

How do i add the faces on the testimonials? i tried adding here [testimonials type=’normal’ testimonialImageLink1=’’ testimonialImageLink2=’’ testimonialImageLink3=’‘] but its not working, how do i add it?

QODE
QODE Author

Hi,

You need to paste full url link to testimonialImageLink 1,2 or 3 fields. For example:

[testimonials testimonialImageLink1='http://demo.qodeinteractive.com/satellite/wp-content/uploads/2013/09/testimonial1.png' testimonialImageLink2='http://demo.qodeinteractive.com/satellite/wp-content/uploads/2013/09/testimonial2.png' testimonialImageLink3='http://demo.qodeinteractive.com/satellite/wp-content/uploads/2013/09/testimonial3.png']

Qode

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
ahmedrk8 Purchased

hi how do you change the portfolio list in the home page to a mother list

QODE
QODE Author

Hi,

What exactly means mother list?

Qode

Default-user
ahmedrk8 Purchased

((another)) i am sorry about that i need to change the portfolio_list to any other list i can make

QODE
QODE Author

Hi,

If you are talking about url part, you can change that :)

Qode

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years
ppelaez Purchased

When the product clicked, and at the bottom there is “Related Products”, but it only show recent or newest products that was uploaded. It supposedly show the related products or products with same category or same tags. Please help us. :(

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem and help you :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I have problem with the Google SEO description for my site. Though I have correctly entered the SEO Meta tags and descriptions, google search engin still display random text from my site. How can I do about it?

QODE
QODE Author

Hi,

Did you check if Qode SEO is enabled in Qode options? We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Russian Federation

Hello.

I have some issues with Setellite7 theme. Qode Options – General font options – Link style – Font decoration – Underline. This option didnt work properly, didnt saves parameter.

Please help me.

QODE
QODE Author

Hi,

No problem. Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look and help you.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
simbesayi Purchased

Hey, How do i add 2nd menu at the top? and also where do i get the license key for layerslider to update automatically?

QODE
QODE Author

Hey,

You can add menu to Top Header. You can enabled it in Qode > Header and Footer. You can add content to it in Appearance > Widgets. We will provide update of plugins included with the theme, as we are not allowed to share our extended license key.

Qode

Default-user
simbesayi Purchased

Hey i tired to do as you instructed but i cannot find those options, under menu i am getting this message “Your theme supports 1 menu. Select which menu you would like to use.”

And under header and footer is basically fonts and colors.

QODE
QODE Author

Hi,

I can add it for you. Just submit ticket to http://qode.ticksy.com/ and include WP admin access. Please post ticket ID here.

Qode

Default-user
simbesayi Purchased

hey here is my ticket numb #243289

QODE
QODE Author

Thanks. Our support will take a look in the AM.

Default-user
simbesayi Purchased

HEy can you look at the ticket, the person handling it is taking me up and down..

QODE
QODE Author

Sure :)

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