Discussion on Satellite7 - Retina Multi-Purpose WordPress Theme

633 comments found

Pre Sale question

How does it work? with visual composer like ELISION ? or shortcodes ? Seo by Yoast works ?

Regards

QODE
QODE Author

Hey,

Thank you :)

This theme is based on shortcodes. SEO by Yoast will work fine by removing one line from header.php :)

Qode

prodisa Purchased

Hello, after install and configure my site with the theme I tested it in Internet Explorer. In versions 8 and 11 the site didn’t work properly, no margins, sliders not working, etc.

I have fixed with: <!--[if lt IE 9]> <script src="http://html5shim.googlecode.com/svn/trunk/html5.js"></script> < ![endif]--> and article,aside,details,figcaption,figure,footer,header,hgroup,menu,nav,section{ display: block; }

Is there another way to get full compatibility with Internet Explorer?

QODE
QODE Author

Hey,

Our theme is not compatible with IE8, but it can look decent. For IE11 issues, please submit them to http://qode.ticksy.com/ so our support can take a look and help you :)

Qode

frlabao Purchased

I’d like the top menu to align to the left and sit to next to the logo, how can I do that?

QODE
QODE Author

Hi,

Unfortunately, there is no such option, so you will need to write custom CSS for that.

Qode

Hi I have just noticed my main logo and footer are not displaying on my blog post pages. It is working everywhere else tho. Do you know if this is an issue with the theme or something on my end? I have checked it in both safari and chrome and it isn’t working. My site is http://www.appelite.com.au/benefit-hair-salon-mobile-apps/

Regards

Jade

QODE
QODE Author

Hi,

Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look? :)

Qode

Hi,
I need to know how to disable ajax for all URLs (when charging)
Cheers

QODE
QODE Author

Hi,

Go to admin in Qode Options > General Options > Page Transitions and set it to ‘No animation’. Also make sure that you didn’t set page transitions on some page in Qode Custom Fileds.

Qode

profi000 Purchased

I just purchased this theme and when I try to install, it says: Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Shouldn’t this be in the zip file that we purchase?

QODE
QODE Author

Hi,

When you download the package from ThemeForest in that zip you will find satellite.zip file, docs, xml exports and licenses. So you need to upload that satellite.zip file that is placed inside the download package.

Qode

petje72 Purchased

Checkout page of woocommerce at the bottom where the payment options are there is a spinner that keeps on spinning, you can select payment option this way and can’t complete they order.

Help!

WP version 3.9.1

Woocommerce 2.1.12 and 2.1.11

PHP (5.2.17) mem is OK: 96MB

I deactivated several plugins but that didn’t help. Switch back to woocommerce 2.1.11 -> same problem.

On google I read it might have to do with Ajax or Java but I can not find where to look or change settings

Ticket: #260078

Default-user
petje72 Purchased

Thanks for your answer but the link to the tutorial is too complex for me. there is only a .htaccess file but it doesn’t password protect any files or folder. And if I use the browser Safari on OSX everything works fine. Only Firefox and Chrome have this problem (I don’t have Windows so I can’t test IE). Does it work if I simply change the admin-ajax.php to 755 attribute? and is admin-ajax.php used at the frontend and by what plugin? I assume it’s used in the Satellite theme.. isn’t it?

Default-user
petje72 Purchased

It is working now… I dug to deep into the link regarding password protection and stuff. I edited the .htaccess file and added:

<Files admin-ajax.php>

Order allow,deny

Allow from all

Satisfy any

</Files>

Refreshed the checkout page and everything works again! tested OK on Safari, Firefox and Chrome.

Thanks.

QODE
QODE Author

Glad to hear that you managed to solve your problem :)

pozza Purchased

Hi I’m still having trouble activating re-captcha on the contact form. I have valid Google keys (tested on re-capthcha plugin) but contact page breaks when I activate. Have opened ticket for support but now running out of time to find a solution. Is it possible you can help preferably without admin access as the site is now live and in the hands of the client?

Thanks.

QODE
QODE Author

You sent us a blank comment.

Default-user
pozza Purchased

I thought I’d pasted in the ticket number – this time I’ll type it…here’s the number #261861 (support request from 1 week ago).

QODE
QODE Author

Hi,

Thank you.

Since it’s a weekend now, we are short on resources, but we will answer on your tickets asap.

Qode

In the portfolio list, there’s a problem with the images displaying different sizes, although they are all the same size (checked 3 times already, they are all 600×600). I’m sure someone else asked this question before but I can’t find it here neither in your support page.

QODE
QODE Author

Hi,

Could you past us a link of your site so we could see what is the problem? Or could you submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access so we could take a closer look?

Qode

pctechservices

I did submit a ticket, but also updated that I fixed the problem. For some reason, the portfolio list goes out of whack every time I create a category with a name “Logo”.

QODE
QODE Author

Hi,

there is probably some conflict with logo ID that script is using, some other element might exist on the page that has that ID. Changing portfolio category slug to some other than ‘logo’ should solve the issue :)

Qode

aloy512 Purchased

Hi Support

I just purchased on 18th August 2014. I am running wordpress 3.9.8, is it compatible?

I try add theme by admin panel, selected the file satellite7.zip and click upload and I received below error

“Are you sure you want to do this?

Please try again.”

Please advise what I can do from here

Thank you.

Aloysius

QODE
QODE Author

Hi,

You need to see what is the error in the server’s error log file than and see what is the problem.

Also it is possible that you didn’t do the ftp transfer on right way, if you used FileZilla. http://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532/faqs/17769

You can always submit a ticket on http://qode.ticksy.com/ and past us your site url to your site and temp admin access, so we could take a look. Also FTP account would be good.

Qode

Default-user
aloy512 Purchased

Good news! It is filezilla issue! Problem solved!

QODE
QODE Author

Great to hear that issue is solved :)

Qode

ndrutan Purchased

Hi!

I’ve been having some problems with the pages.

Within a specific parent page, I’ve created several sub pages. Every time I click on the sub page, clicking on the parent page will not bring me back to the parent page. To go back to that parent page, I have to click on another parent page, then can I click on that specific parent page to load the page.

The links are correct.

It would be great if you could help. Thanks.

QODE
QODE Author

Hi,

Could you submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access so we could take a closer look?

Qode

Hi,

I bought this theme but I have a big problem with the portfolio.

I have bought this theme: Ajax Portfolio Grid for WordPress for the portfolio to use in your theme but it takes as default your .min file.

Please How can I deactivate your portfolio on your theme file.

Thanks

QODE
QODE Author

Hi,

Support team didn’t change anything, they couldn’t even login into admin. They posted a screenshot to you on your ticket. http://screencast.com/t/SC6vjFkJ

Did someone else has access to your site or did you try to change some files by yourself?

Qode

Default-user

Anyway, since almost 10 days, my problem is still not fixed.

Well, I would have no choice to change to another theme!!!!

QODE
QODE Author

Hi,

We are sorry to hear that. We are willing to help, but we didn’t change anything on your site, and we adon’t know what happened with your site. If you like, you can give us a ftp access so we could upload the theme again and see if we can load the theme again.

Qode

Is it possible to set different background images for different pages? It doesn’t need to be in the admin panel, I can add the code to do this if it exists (and is possible).

Thanks! Lovely looking and functioning theme!

QODE
QODE Author

Hi,

glad that you like our theme :)

Submit your ticket to http://qode.ticksy.com/ with link to your site and our support staff will send you necessary custom css :)

Best Regards

Qode

Default-user

Thanks for the reply. I wanted to ensure it would be possible before purchasing. Is is possible for the background image to use the same transitions (up/down left/right) also?

QODE
QODE Author

Hi,

If you put the background on body tag than it is not possible. If you put the background on ‘content’ div, it will be, but we are not sure how it will affect on your design. You can try.

Qode

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