Discussion on Satellite7 - Retina Multi-Purpose WordPress Theme

623 comments found

  • Bought between 100 and 499 items
  • Has been a member for 7-8 years
mgma Purchased

Can you guys help mecode in Revolution Slider so it goes full screen like Layer Slide does now in this template?

Thanks!

QODE

Hey,

Just place revolution slider shortcode to Enter slider shortcode field in Qode Custom Fields section while you edit the page :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can someone add me to Skype asap – stariennetwork regarding a number of issues.

QODE

Hi,

Unfortunately, we are not able to do Skype support, as we have a lot of requests and doing them by skype will result in huge delays. Please submit all your issues & questions to http://qode.ticksy.com/ and post ticket ID here so we can address it with priority.

Qode

  • Bought between 10 and 49 items
  • Czech Republic
  • Has been a member for 2-3 years
pstasko Purchased

hello, I already purchase the template – but hw can I update and use also shop? I did update – rewrite the theme, but is not working. thank you for advice

QODE

Hey,

we can take a look at what the problem is if you submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico

Hi QODE

great theme! Really love your work products qode!

Im considering to purchase this them too :)

Regards

QODE

Hey :)

Thanks a lot :) We appreciate a lot when someone is returning customer and love our work :)

Qode

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Spain
pinxe Purchased

Hi, I’ve a big issue with the template, the page content is not loading, I’ve reinstalled the whole template, a fresh wp version too…but nothing.

My ticket is: Ticket #169493

Thank you very much

QODE

Just assigned your ticket to support stuff :) They will address it shortly :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
xennox Purchased

Hello,
It seems that open link in a new window(target=”_blank”) doesn’t work for same domain links. How can I make it work?
Thanks.

QODE

Hey,

This is probably because of page transitions, as they take over all clicks. If you want to keep page transitions on and have link opened in new tab, please submit ticket to http://qode.ticksy.com/ and include WP admin access and explain where that link is, so we can try to make adjustment.

Qode

Default-user
xennox Purchased

Hey, thanks. Private ticket submitted on your forum.

QODE

Thanks. What’s your ticket ID?

QODE

Thanks. Just assigned it to support stuff.

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
quomo Purchased

Hi Qode, Perhaps you can help us find out what is going on with our Woocommerce shop in Satellite 7. The masonry style list of products on the shop page is not really working, and the layout is distorted: some rows have 3 products, some 1. I can send you a link privately.

I tried changing the settings on Woocommerce for the Product Columns but it does not affect at all the layout. So how do I fix this? All my software is up to date. Hope you can help.

QODE

Hey,

Please submit the ticket to http://qode.ticksy.com and include WP admin access so we can debug your problem and help you. Please post ticket ID here.

Qode

quomo
quomo Purchased

Your ticksy does not allow me to open a Private ticket. Twice it made it public. Won’t give you any details in public.

QODE

Please give me ticket ID and i will edit it and make it private. Then you can share details.

quomo
quomo Purchased

171689

QODE

It’s private now. Let me know when you update it with details.

quomo
quomo Purchased

Done. PLease have a look.

QODE

Thanks. Just assigned it to support stuff.

  • Bought between 1 and 9 items
  • Chile
  • Has been a member for 2-3 years

HI,

My customer purchase this theme. He wants an Image over the menu. It’s is this possible?

maybe if I make a false menu on the page and put over an Image… ?

got any tips for this??

QODE

Hey,

Can you show us example of what you are trying to do, so we can understand better your request? :)

Qode

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
xennox Purchased

Hi,
How do I translate the ‘Search here’ text in the sidemenu search box? Can’t find it in the .po file.
Thanks.

QODE

Hey,

Please submit the ticket to http://qode.ticksy.com and include WP admin access so we can debug your problem and help you. Please post ticket ID here.

Qode

Default-user
xennox Purchased

172761

QODE

Thanks. Just assigned it to support stuff.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
xennox Purchased

Please take a look at this one: 172759 asap. It’s the homepage.

QODE

Thanks. Just assigned it to support stuff.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
s303ds Purchased

Hy,

My contact form shows this: Input error: Invalid referer

And my contact form doesn’t send anything. Could you help me?

www.octogonaudio.hu

Thanks before! Attila

QODE

Hi Attila,

Did you enable re-captcha? If yes, you need to generate keys here: http://www.google.com/recaptcha/whyrecaptcha

Qode

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

I ve a problem under IE (2 clicks on submenu to have page)

Can you help me ?

Tks !

QODE

Hey,

Sure :) Just submit ticket to http://qode.ticksy.com/ and explain details of the problem.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey, my client purchased this theme and I am doing some tweak for them on their website, Firstly the menu at the top is going transparent when scrolling and I did change the settings in Qode to be white but the changes arent taking effect? can you perhaps help? Also for adding the parallax section to the site it is asking for image id? how do I set the image id as when I add the image link it is not working.

My url is http://sirac.co.za/newsite/

Many Thanks

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access, so we can review your problems and help you :) Please post ticket ID here.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is there a drag n drop page builder implemented?

QODE

Hi,

unfortunately there is no page builder implemented but we have Qode Shortcodes option added to WordPress text editor which lets you add shortcodes on your page and create layouts with ease. :)

Best Regards

Qode

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi, I have submitted Ticket: #175652 regarding, how do I setup a menu item to scroll to a section of a page. I love the theme and purchased it but do not see this mentioned in the documentation. Please tell me there is a way to accomplish this, thanks.

QODE

Thanks. Just assigned your ticket to support stuff. Please note that it’s Saturday evening here and that your ticket might not get handled before Monday AM.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Satelite 7 is no longer compatible with Woocommerce 2.1, i am experiencing formatting issues , namely:

- Product images are unclear - Product description is pushed below product images.

See examples of both issues here:

https://simracewaydrivingschool.com/product/simraceway-srw-s1-gaming-steering-wheel/

I have checked with woocommerce and they have confirmed that it is a theme issue not a woocomerce issue. Thus my question is when will an update patch to fix these issues be released?

QODE

Hi,

Please check update lot of the theme at the bottom of this page: http://themeforest.net/item/satellite7-retina-multipurpose-wordpress-theme/5622532. You will see that we updated the theme to be compatible with newer versions of WooCommerce :) Just update the theme.

Qode

Default-user

HI Qode, wordpress is not saying that the theme has an available update. Also the link above does not work so could you resend the correct link here and instructions on manually updating the theme and i’ll try that. thanks.

Default-user

Any update?

Default-user

OK that solved half the problem, the description formatting is now corrected. However the image formatting (definition of the images) is not. See here – http://www.teen-safe-driver.org/product/simraceway-srw-s1-gaming-steering-wheel/ (note the url is different from above as i wanted to test the change before deploying to our production server)

Default-user

note i am still getting this message – “Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

QODE

Hey,

Just go and delete all files from woocommerce folder and copy files from the newest version of the theme (from woocommerce folder), so couple of old files are deleted.

Qode

Default-user

ok thanks that appears to have fixed the problem but i really wish you guys get your theme to flag when it needs an update within wordpress and offer a 1 click update option as other themes do. It would save ALOT of time.

QODE

I know :) We are constantly developing new features, but there are bunch of them and we are prioritizing them.

Default-user

i get it but this is a BIG one! I would place this as a top 5 issue. just my 2 cents.

QODE

Thanks for the note :)

Default-user

By the way for your information the below was Woo’s latest response on this:

Hi Jonathan,

Just from our side, that is the theme’s fault for still being not compatible with WooCommerce 2.1

We had a 3 month beta phase, starting in November, were we alerted all developers working with WooCommerce of the upcoming changes. The theme you are using still hasn’t updated it’s template files it’s copied over from WooCommerce. Hopefully they will release a 2.1 compatible version ASAP.

RR Like · Reply · about an hour ago

WooThemes Have you tried re-installing the plugin? Seems like the update become corrupt and some parts missing.

RR Like · Reply · Yesterday at 07:39

Jonathan Haswell yes it took me 2 restores the latest version of woocommerce and satelite 7 theme, don’t seem to be playing well together. Apparently the adjustments you made to the folder structure in the last update are the root of the problem. was a big timesink but is patched for the moment.

QODE

Thanks for this.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

thanks for the theme, it is really good work. As you said, you had in your to do list adding the Pinterest social button. Can you tell us if this is coming soon? Thanks!

QODE

Hey,

We recently did that for newer themes, and there are plans to implement that for older themes, we just need to prioritize tasks and get there.

Qode

Default-user

Thanks for the quick answer! I’ll be looking forward to it!

QODE

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Guys, I’ve placed a comment 2 days ago and got no response yet. Please: Ticket: #176182

QODE

Hi,

We are handling tickets from oldest to newest and your ticket will get replied. Just assigned your ticket to support stuff.

Qode

Default-user

Hi there, thank you for the response. I just posted another error on the same ticket. Can you please take a look?

Regards,

Wendel Costa

QODE

You are welcome :) Just assigned your ticket to support stuff.

Default-user

Ticket: #176182

Default-user

Good job Guys, that is just one last thing that I just posted in the same ticket number: #176182. I need to make my background image responsive

QODE

Thank you :) Our support stuff also have to handle other tickets, but will get back to your and help you as soon as they can :)

Default-user

I solve it. Thank you agains guys.

QODE

Great :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello!

I am doing a portfolio page but I have the problem that, as I have different photo sizes, and the portfolio adjust them to the width, they appear in the portfolio with different heiths and it doesn’t look good. Is there any way I can fix it?

thanks!

QODE

Hi,

Portfolio list use featured images and they are just used for the list and nothing else. You can make them same proportion and upload them again. You can still use different proportions (horizontal, vertical) for portfolio page.

Qode

Default-user

Ok, thanks for the quick response!

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 0-1 years

I submitted a ticket for this, but have not received a response, so thought I would post this here.

On the mobile version of my website, http://highcaliberva.ca, the image used for the slider is being cropped at the bottom. The responsive chosen, but the responsive element seems to not work.

Thank you for your assistance!

Default-user

My slider settings are as follows:

Width: 1280 Height: 500 Responsive is on Full width: off

QODE

Hey,

What’s your ticket ID? We need to take a look at your slider setup.

Qode

Default-user

My ticket id is #176116

QODE

Thanks. Assigned it to support stuff.

Default-user

Thank you! :-)

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