114 comments found

Joel,

It has been a week since I purchased the theme and the error still will not let me install it. Please help me. This is causing a delay to launching the website.

Thank you

arrowthemes

Hi,

Your server is configured incorrectly and the reason you are facing that error is due to file permissions/ownership. I’ve sent you a detailed email of the same.

regards, Joel

I downloaded extplorer… where do you want it? It will not install in Extension Manager

arrowthemes

Hi Kimmie,

Your server is configured incorrectly and the reason you are facing that error is due to file permissions/ownership. I’ve sent you a detailed email of the same.

regards, Joel

I get this error “Component Install: Another component is already using directory: D:\Hosting\9731234\html\components\com_extplorer”

arrowthemes

Hi Kimmie,

please log in via cpanel/ftp and delete the components\com_extplorer folder then try and re-install it again.

regards, Joel

ur4mehk Purchased

how do i get make my iPhone open the normal website and not the mobile version?

arrowthemes

Hi,

In template admin options > Profiles tab > Select the profile you are using > set Responsive Layout to ‘NO’

regards, Joel

Default-user
ur4mehk Purchased

Thank you! Works like a charm! Trying to figure out how to change the colour settings so it looks good with a white background for a make-up website. Awesome template! Thanks!

arrowthemes

Hi,

please send me a quick message with the word ‘SUPPORT’ via my profile to activate your account on my forums where you can post support queries.

regards, Joel

mrcarbon Purchased

Awesome, I hope you can improve this template whit facebook plugins (for signup and connect) and a shop.

arrowthemes

Thanks for the kind words. :)

I don’t have immediate plans on doing so but I believe facebook plugins have got a dark and light alternative. As for a shop, you could look out for a dark shop theme to match the template.

For support, send me a quick message via my profile page with the word ‘SUPPORT’ to activate your account on my forums.

regards, Joel

Joel,

On the homepage slideshow I have a space underneath that you don't have on the live preview. How do I remove that? Also I have a lot of plug ins through-out the page. Your logo contact is helping me with the editing due to your heavy work load and response time and she does not know how to fix this either.

Please reply asap

arrowthemes

hi Kimmie,

Sorry for the delays. I’m really impressed on how its coming up and we’ll work together to recover on lost time.

The space underneath is being caused by the sidebar. If you notice the sidebar is slightly longer than the slider-section. You may need to adjust the content of the sidebar modules to make them the same size/height as the slider-section.

There seems to be a plugin that you have installed that is causing the social links to show up everywhere.

Send me admin details via email and let me know what you need changed.

regards, Joel

ur4mehk Purchased

Is there a way to make the home page slider the full width of the template and get rid of the sidebar on the home page?

arrowthemes

Yep. Just disable sidebar modules on the home-page. Next question please post in the forums

To activate your account send me a quick message via my profile page with the word ‘SUPPORT’ .

regards, Joel

ur4mehk Purchased

Cannot register on the forum. The activation link I got emailed does not work (only loads part of a webpage) and a 500 error. If I disable sidebar-a on the home page the slider disappeared as well. So that does not work.

arrowthemes

Send me a quick message with the word ‘SUPPORT’ via my profile page to complete the activation.

regards, Joel

arrowthemes

Hi,

I’ve figured out why the sidebar disappears. An update will be available later on today. Please send me an email via my profile then I could send you the update.

regards, Joel

Hi,

I’m trying to upload template and I get the following error: JInstaller: :Install: Cannot find XML setup file

arrowthemes

Hello,

Thanks for the purchase.

After downloading the package from themeforest, please extract it first, then only install the sauna_j25.zip package if you are using an existing Joomla installation.

If you are building Joomla from scratch use the sauna_j25_quickstart.zip which will create a replica of my live demo in minutes.

Please see this documentation for more info: http://docs.arrowthemes.com/sauna-joomla-installation-guide/

Kind regards, Joel

diermair Purchased

Beautiful template. Thank you.

Can you direct me to how to get support?

The changes to the template parameters, i.e. Menu assignments, profiles etc are not being saved. (I’m using Joomla 1.7 and I had to use the template_j25.zip file installation – so I’m not sure if I missed some other file?)

Thanks.

arrowthemes

Thanks for the compliment

Please send me a quick message via my profile with the word ‘SUPPORT’ and I’ll activate your account on the forums where I handle all support queries.

regards, Joel

Hi I just had used WordPress, so I have a little bit nerve to creat website with Joomla. Is the Joomla CMS easy than WP or not?

arrowthemes

Hi,

Joomla and WP are a little bit different but not that complicated. A couple of buyers who’ve bought my themes had zero experience with Joomla and got going in a couple of days.

Good one, check the comment below here @diermair. That says a lot, right? ;)

regards, Joel

diermair Purchased

I took me a long time to learn (with ZERO web or programming experience) but now I find Joomla easy to use. Great forums for support and excellent plug-ins and modules etc.

arrowthemes

Thanks for the feedback and compliments.

I really appreciate. ;)

regards, Joel

hi

it’s a great template and thanks already. i used it on http://www.kadiogluspa.com. it’s a work on progress. i have a problem though. On your demo site content is hidden on main page as well as some modules. i can’t figure out how to do it on mine. i want to put a welcome note on sidebar-a but not on the content area. i already put it on the sidebar but the article is still showing. i can’t hide it. i have moderate knowledge about joomla. i found some hacks to do it but i want to do it right without fiddling with the code.

template works perfect with 4 language options and widgetkit and all the extensions are incredibly flawless.

thanks again.

arrowthemes

Nice work on your project :)

Please send me a quick message via my profile page with the word ‘SUPPORT’ to activate your account on the forums where I handle all the support queries.

Thanks in advance.

regards, Joel

Can I make mutisite that English and Korean? Also, do you have a html version for Sauna?

arrowthemes

Hi,

Thanks for your interest.

Yes you can create multi-language sites with Joomla. This option is more of an inbuilt Joomla functionality rather than template functionality so its very much possible.

At the moment I don’t have a html version of Sauna.

regards, Joel

Royalys Purchased

Hello, can you send me the new update please ?

"New version available! Download Joomla 2.5 Extension 1.2.2"
arrowthemes

Hi,

Please redownload the template from your download section and you’ll find the updates in the sauna_extensions.zip folder. Let me know if you need any help with this.

Please send me quick message via my profile page with the word ‘SUPPORT’ so that I can activate your account on my forums.

regards, Joel

Do you need support?

Please send me the word ‘SUPPORT’ via my profile page and I’ll create your account on my forums so that I can handle all item support in one place.

kind regards, Joel

This is beautiful and I am really interested. I would like to have a “careers” page where the prospective employee could read about job openings and respond by uploading their resume. Is this something that can be included with the template? Thank you Jackie jackieo8299@yahoo.com
arrowthemes

Hi Jackie,

Thanks for the compliments :)

For that feature, you can find a good extensions on Joomla extension directory: http://extensions.joomla.org/extensions/ads-a-affiliates/jobs-a-recruitment

At the moment I don’t have plans to add additional extensions other than what is currently provided.

regards

hi i have this problem: JInstaller: :Install: Cannot find XML setup file. can you help me please. thanks and this: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 27857297 bytes)

arrowthemes

Hello jescorche,

Have you checked the installation guide over here? Which method of installation are you using? As for the memory size error, this might be caused by how you are installing the theme.

please send me a quick message via my profile page with the word ‘SUPPORT’ to activate your account on my forums where I handle all my support.

regards, Joel

Another beautiful template, I plan on buying it this week for a project I got coming up. I can’t tell from the demo, but I assume this probably has a similar choice of backgrounds like the Clarke template?

Keep up the great work.

arrowthemes

Thanks for the compliments :)

Yep. There are a dozen or more backgrounds to choose from and you can still use your own. :)

regards, Joel

Hey! Love the theme but am still having some issues. Could you please activate my account on your forums?

Best Regards; Chris

arrowthemes

Hi Chris,

Sorry about the delay. I’ve activated your account. Please login to http://www.arrowthemes.com.

regards Joel

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