An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by virtuti
Additional information from virtuti:
Good morning, ladies and gentlemen!Here are a few notes about my manner to assist in questions related to my themes and templates.
- Please communicate via comment box solely. No replies via email-sorry.
- Please do not send me letters on Friday-Saturday (Shabbat). Replies will not be provided. Thank you!
- Please note: any paid customisation work is unavailable from my side.
- Please note: questions/requests about modifications and changes in existing items (type “How do I…?”) will not be answered.
- Please note: support is provided only in case you detect bug/problem on demo site. Please report a problem via comment box. I shall be glad to fix it and provide you with updated version of theme files and updated demo site.
- Please note: if you changed/modified/deleted my markup and styles be kind to fix the problems yourself. I am not responsible for non-mine modifications and cannot help with issues in modified by you portions of the code.
- Please take into consideration: I do not reply in obligatory way all the questions. If you did not get a reply from my side it means a certain reason stands behind my silence toward the question (it might be question itself (its subject, its relevance etc), the manner the question has been asked and similar reasons). Thank you!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
4.50 stars4.50 average based on 8 ratings. (more information)
|Created||25 July 12|
|Last Update||25 July 12|
|Compatible Browsers||IE9, Safari, Opera, Chrome|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files|
|Tags||black, blue, bright, eccentric, fantasy, flier, full-size background, image gallery, red, scroll horizontally, scroll vertically, scrollable, virtuti, web flyer|
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