An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Coffeecream, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Coffeecream:
Welcome to Coffeecream Themes free support.
What is included:
- Answering questions about the item’s included features and functionality
- Fixes for bugs and reported issues with the item
- Updates to ensure ongoing compatibility and patch security vulnerabilities
What is NOT included:
- Customization services
- Installation services or general software platform and CMS help (eg WordPress or Photoshop)
- Resolving compatibility issues with 3rd party plugins, themes or items unless advertised
- Help with included 3rd party items from the 3rd party author (eg plugins included with themes/templates)
- Help with your particular web hosting/server environment
- Fixing errors made by your (ex-) contractors/employees
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.