592 comments found

Hi there,

Purchased the theme last year and everything was up and running fine for the past 6 months. Just last week the images on the homepage slider have disappeared, only the first one is showing up.. The rotation is still working perfectly and all other images on the site but just the slider images have vamoosed! Any ideas? Jenny

ThemeZilla

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue :)

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Hi. I just purchased this theme and am very new to Wordpress; however, I already have it installed on my server.

Is it possible to change the slider on the homepage to a static video? I’m a videographer trying to assemble my portfolio and would like to embed my demo reel on the homepage.

Thanks.

ThemeZilla

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue :)

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zwiersd Purchased

Hi there, the slideshow on my homepage has stopped working – Just shows a white screen with the ‘control’ buttons. :( spent ages trying to fix it to no avail. Any ideas?? Need to sort it out soon. Thanks so much!

This is what it looks like: http://i51.photobucket.com/albums/f385/zwiersd/ScreenShot2012-08-22at093949.png

zwiersd Purchased

Oops…ignore my last post. Never looked at the previous posts… My Bad! the function.php file works great!

ThemeZilla

If you need any help with the theme feel free to jump into the support forums http://www.themezilla.com/support/

Hello, please can you tell me how can I upgrade to Scope 1.1?? thanks!

ThemeZilla

Hi, you would need to re-download the theme files from your downloads section and re-upload to your server :)

I purchased this scope theme from you when it was first released a few years ago under a old themeforest account which I no longer have access to. It’s running on Wordpress. My homepage slideshow has just disappeared.

Please can you email me the fix for this? My email is jon@headspark.co.uk. Thanks

joncope Purchased

Hi there, just purchased the Scope theme. Have tried to install the Zip file via the Wordpress dashboard but I get this message:

Installing Theme from uploaded file: themeforest-952938-scope-agency-business-wordpress-theme.zip Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.

Please could you let me know what I should do? Thank you.

ThemeZilla

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue :)

Support Forums | Create an Account | Find your “Item Purchase Code”

Hello there, From one day to the other the slideshow function in my Scope theme seems not to work anymore!? It worked ok for months. I haven’t changed a thing. All the images are in the right folder. Does anybody have a solution? Best regards, Rob

ThemeZilla

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue :)

Support Forums | Create an Account | Find your “Item Purchase Code”

Can I get an update please Orman?

ThemeZilla

Hi, you can re-download the theme files from your downloads section.

Default-user

As I’ve already explained – I purchased this on a previous themeforest account. I no longer have access to it. Please can you provide the slideshow fix file to me via email jon@headspark.co.uk

ThemeZilla

Really not sure what I can do in this situation I’m afraid, you will need access to the account where you purchased the theme for regular updates, and verification of your purchase for theme support.

Is this theme responsive?

ThemeZilla

Hi, the theme is not responsive no, but it is of course completely functional/viewable on mobile and tablet devices.

Hi, I am having the same issue that I’ve seen a number of others posting about regarding the Scope slideshow not working suddenly after using the theme for the past 8 months, however I can’t seem to log on to the support forum at Themezilla. I receive emails from Themezilla since I purchased Scope at the end of last year but now seem to have no proof of this purchase in ThemeForest?? I need help urgently as this is a client’s website being affected.. any suggestions would be greatly appreciated. Thank you.

ThemeZilla

Hi, any slideshow issues have been rectified in the latest version of the theme so it’s crucial that you have access to the theme download via ThemeForest. If the theme is not currently in your downloads section here, and you definitely purchased it with this account, then you will need to contact ThemeForest support as something has gone a miss.

http://support.envato.com/

HELLO , I just install scope template but i can’t use it, i dont understand and it gives me errors for anything i try to do. can you help me?

ThemeZilla

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue :)

Support Forums | Create an Account | Find your “Item Purchase Code”

Hi Orman, I’m about to buy this theme, but just one question before I buy, Am i able to change/rename the wording of the Portfolio category to something else, e.g. “photos” or “gallery”. It looks like (from the demo) that this theme has a kind of default category called Portfolio (when you hover over an image), but i would like to rename it if it’s possible? to something to better suit my business, e.g. photos or gallery. If this can be done, then I will buy it asap :)

ThemeZilla

Hi, the theme is set up to use this section as a “portfolio”, however, if you jump into the code you can rename it to something else. It’s a pretty simple change we can help you with in the support forums http://www.themezilla.com/support/

just bought it^^ i’ll be in touch as soon as i’ve set it up to see how to make the change

leish_4 Purchased

How do I go about running the update without re-installing the whole theme – if I do this won’t I lose all my customisation? Sorry I’m still unable to login to Themezilla. Thanks :)

ThemeZilla

For a partial update you will need to check the changelog.txt file in the theme files to see which files have been modified since your version. If you have modified any files on the list you will need to merge your changes with ours.

If you’re having trouble with ThemeZilla please send us a message here with your details and we’ll get you sorted http://www.themezilla.com/contact/

sophie76 Purchased

Hi ! I’ve the same pb as many with the slider, can you explain, where i could find the last version (rectified) of the theme) and which files i’ve to replace (instead of replacing the whole site) ?

ThemeZilla

Hi, you can download the very latest version of the theme from your downloads section here at ThemeForest. In the root of the theme is a file called changelog.txt which lists which files have been updated.

If you need any help with the rest of your theme, or have questions, please jump into the support forum http://www.themezilla.com/support/

Cool, looks awesome! Exactly what I’m looking for exact one part maybe: Is the part of recent work also change able in latest blog posts / or images refering to pages? I don’t us a portfolio.

Thanks!

ThemeZilla

Hi, unfortunately not, that section relates to the portfolio. It’s possible with some modification however, not a huge amount, just not included out of the box.

Hi couple of pre-purchase questions: 1) Can I set different background on each page? 2) Can you make the page content background transparent / opaic instead of solid colour? (sorry – not sure how to word this correctly, but so that the text and other page elements would seem to be almost directly over the background image? Many thanks.

ThemeZilla

Hi,

1. Yes you can.

2. You can change the content area background via CSS . If you choose a transparent image as the background then you will get close to what you have described.

Hello Orman,

Gz on your fab themes and of course the power eliteness. I have two questions and will try to ask them in a neat order.

The prelude: I have seen you answer a question a few pages ago that still itches a bit in my pre-purchase stage:

“Hi, the homepage slider and thumbnails can only be images I’m afraid. You can have videos in your portfolio projects and blog”

1. I would like to have at least one, pref more, video’s in that slider. 1.1 Can i trick your theme into showing a video there? 1.2 Will changing code to do this the right way be hard?

Related comes the second question:

2. The background would be awesome if I could load a video (custom made for this) instead of a static image. 2.1 Can i trick the theme into showing a vid there? 2.2 Can a moving GIF format be used otherwise? 2.3 Will changing code to do this the right way cost lots of time?

Hope you can answer these questions pre purchase, Kind regards, Antoon van het Erve.

ThemeZilla

Hi,

1.1. No, the JS used for the slider will only support images. 1.2. Yes, you would need to replace the entire slider with a different script which does indeed support images and video

2. The background image can only be an image, not video 2.1. No 2.2. I’ve never actually tried this before but I believe that animated GIFs can indeed be used as CSS backgrounds. Not sure how effective it will be however because of the file size. 2.3. Yes, having fullscreen background video will take a lot of work.

elcubbo Purchased

Hi, I have a problem with the slide on my website:

http://theglamping.com/portfolio/bell-tents/

How I can solve it? Thanks.

ThemeZilla

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue :)

Support Forums | Create an Account | Find your “Item Purchase Code”

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