An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by GhostPool

They will respond to buyers' questions via their own support system.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I set up this theme?

This is all explained in the help file at http://ghostpool.com/help/score/help.html

Where do I get support?

Please submit all your support questions at http://ghostpool.ticksy.com

Can users/visitors create their own reviews/posts?

The theme does not support this functionality by default but you can use certain WordPress plugins to achieve this. Use the Capability Manager plugin to give users permissions to create reviews and upload items via the admin panel. You can also use a plugin like TDO Mini Forms (currently unavailable) to create a form on the front-end of the website so users do not need to access the backend to create reviews.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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