46 comments found

Hello I have a question: When I use the “Gallery Post Setting” option unchecked “show images in slider”, me pictures in the post and all ok until then appear. The problem is when you click on the pictures, these are deployed lightbox way, but I have to keep watching as closing information, for example, a cross. How can you fix this ?. Thank You!

BigBangThemes

Hi! I’ve just answered to the ticket you sent.

Thanks!

Default-user

I do not understand your answer. Can I have help?

BigBangThemes

Hi,

You have sent a ticket to our support at support@snoopyindustries.com and I’ve replied to your ticket there.

Cheers

Hi, how to reset the counter to 0 views. Thanks!

BigBangThemes

Hi,

Please send us a support mail at support@snoopyindustries.com with your purchase code and we’ll see what we can do.

Cheers

Default-user

Thanks, I already solved. Regards.

BigBangThemes

You’re very welcome. Cheers!

Hello,

I have two pre sale questions.

Is it possible to have a Soundcloud post combined with a featured image? And do you have a “related posts” option build in?

Thanks in advance

BigBangThemes

Hi Marco,

We don’t have a related posts feature buil in unfortunately but you can use a soundcloud and a featured image.

Cheers

Hello, pre-sale question—can I turn off the page transitions? In the demo, the page transitions are a big pink circle. Otherwise it is lovely! Thank you!

BigBangThemes

most likely too small. We can force them fullwidth, but it won’t look ideal. We can know more once you send us your link.

Cheers

Default-user

Do you know a good plugin for subheaders? As of now, I am using h4 tags in my heading, and of course that screws up how the title appears throughout the site. Thanks for all of your help. The theme is beautiful.

BigBangThemes

Hi,

Send us a link so we can have a look and suggest something. If you don’t want to post it here, send us the deets at support@bigbangthemes.net

Cheers

Hi! Thanks for the cool theme! The day before yesterday I sent in your support request. There is a problem with publishing articles. Request number – 1425. My e-mail – kanalvashkanal@gmail.com

Will wait for a response :)

Moviesecrets

Hello! Your support is working or not? It’s been a week and I still have not received. In the theme there is an error – gallery not working. I sent you an email but received no reply. I first bought your product and expect quality support. Sincerely, Igor.

BigBangThemes

Hi Moviesecrets,

Thanks for your patience, we’ve been on a short Easter holiday, that’s why support was a bit delayed. We’re going to look into your ticket right away.

Cheers

Hello! Your support is working or not? It’s been a week and I still have not received. In the theme there is an error – gallery not working. I sent you an email but received no reply. I first bought your product and expect quality support. Sincerely, Igor.

Moviesecrets

Hi! Of course, I need help. Don’t understand what the problem is. Yes, I immediately sent you a letter on April 14. As you requested, I gave you my FTP details. Didn’t you get the letter? Screenshot: http://prntscr.com/6w6e92 Well, just sent a new email with FTP data to your email support@snoopyindustries.com. Thank you for your patience :)

BigBangThemes

Perfect, solved!

Moviesecrets

Hi! Thanks for the help, but the problem is not solved. Yes, gallery is now added. But when I click on article, you receive the same error. I sent the screenshots to your email.

Still hoping for your help. Because the gallery is cool! :)

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