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hi i still cant go into the support
when i log in the system recognized me
i login again like you told me and still
i don’t have a send a ticket button?
and there’s a red message on the screen
NOTE : If you also want to make use of our Wiki or need to submit a ticket to our Helpdesk, you’ll have to submit once more on the Wiki/Helpdesk-page (only the first time). After that you’ll have full access to our Forum, Wiki and Helpdesk.
i dont know what to do
baiscally i want to add picture on the home page full screen slides
please i need help eitan
Hi hakerdesign,
I try to help you Please login to our website and then go to the helpdesk page At the helpdesk page you’ll have to register once more, using the same account info Then you have full access to every department. You have to do this ‘the first time’ you want to submit a ticket.
We are working on our system to make our forum and helpdesk compatible and are very sorry for the inconvenience we cause
look im doing excatlly what you told me
i get That Username is already in use. Please try again.
your website is not working right what kind of thing is it….im trying to get support over a month now
and stuck because of a basic thing
i need help to upload pictures in a full screen mode at the home page
like the demo you are presenting
i dont care to give you access to fiix it
thanks
Hello hakerdesign,
Please send me an e-mail at sales@theme-dutch.com. This problem should not occur.
Please also mention the email address you used to register at our website. Thank you very much in advance,
Helen
Hi Hakerdesign,
You registered with another email address as told, so we could not activate it.
We activated your account using the other email address.
Regards,
Helen
Well done!
I had a site up (http://soakers.biz) in few hours. Clients were very pleased.
Hi Redseam,
GREAT !!!
We do the marketing for Artesian in the Netherlands and we know George from the VS well
Theme Dutch
Very cool theme!
Thank you Muzikizum
Hi
This is a lovely theme.
In internet explorer a bar shows at the bottom of the browser, can this be removed if you adjust the css?
Many thanks,
Tony
Hello Tony,
This is what you can do
Search for #footer-container and add display none Also at .footer-s display: add none
Greetings,
Theme Dutch
Hello Tony,
This is what you can do
Search for #footer-container and add display none Also at .footer-s display: add none
Greetings,
Theme Dutch
Hello ThemeDutch,
will Screen 1.4 work with WP 3 .2 ? Regards Oliver
Hi Oliver,
This should be no problem.
Regards,
Helen
Hello Oliver,
We also test our themes and if it is necessary we bring a new update
Regards,
Helen
Hi Helen!
The background gallery slideshow doesn’t work anymore with the version 3.2
Any update to come?
Cheers, Chris
Hi Chris,
We are going to check this right away and come with an update if necessary!
Please also send in a support-ticket to be sure, Thanks
Greetings,
Helen
Thanks Helen. Can you let me know if you found a solution,
Cheers, Chris
Hello ThemeDutch,
Apologies for not being clear. I only want to know if the width of the page can be decreased in order to remove the horizontal scroll bar that shows at the bottom of the browser window.
When I purchased your earlier theme there was no horizontal scroll showing, now with this update there is.
The theme is really good.
Many thanks,
Tony
Hi Tony,
If you send a ticket at www.theme-dutch.com/support and give your url and login the support-team will have a look. Probably it is nothing serious, but we have to see it.
Thanks,
Helen
Hi All,
We made an update in the back-end to work with WordPress 3.2
Regards, Theme-dutch
We have had the same problem with the scroll bar at the bottom of IE (7-9). There is a forum thread that asks this question. Myself and another gentlemen have commented – there has been no response. See that thread here. If we could get an answer, that would be great.
Hi MaranathaEDU,
I will post a comment on the forum thread, so also know where to look.
Greetz,
Helen
Thanks Helen,
I have posted a screenshot in the forum. Please let me know if you need any more information. I appreciate the help.
Great news about the admin update but the background gallery slideshow still doesn’t work anymore with the version 3.2.
Cheers, Chris
Hi Chris,
Please send a ticket to www.theme-dutch.com/support. Probably it is something else and our support team will have a look
Regards,
Helen
hello i have a major problem
i have update my wordpress version and things arent working in the post area iike they should
i cant upload pictures-the picture uploader isnt working right
what might be the problem
i dont know what to do
thanks
Hello hakerdesign,
Please send a ticket to our support-team at www.theme-dutch.com Don’t forget your login details so they can have a look and help you out.
Greetings,
Helen
I would be most grateful if you can send some helpful information for resolving this issue of the scroll bar. The same thing shows on your preview site. Many thanks.
Hello Antoniomac,
Would you please login at www.theme-dutch.com and send a ticket to our support-team
Thank you very much in advance,
Helen
How do I disable/ remove the ThemeDutch Video ad on the main WP dashboard?
Thanks.
IMAGE : http://www.diigo.com/item/image/1ehrb/8mx5
Hi sweetrobot,
Please login to our website and submit a ticket. The support team will help you with both issues.
Regards,
Theme Dutch
Longer post titles do not wrap correctly: http://www.diigo.com/item/image/1ehrb/8mo5
This seems like an easy fix, just letting you know as i’m sure there are others who have an issue with this.
Hello! This seems like a very silly question but I have no idea what to do. I have WordPress 3.2, I have enable the ’’Screen Options’’ – Discussion and everything but the ’’allow comments’’ is still not showing anywhere. I thought of removing the code in the comments.php but it seems to complicated for little issue like this. Is there anything I’m missing? Thank you in advance! ( I have posted the issue on the forum but no answers yet).
Hello alohomorap,
There are no silly questions
Only our forum is intended for members (buyers) and gives the possibility to discuss with each other.
If you want support, please ‘login in’ to our website www.theme-dutch.com/support and submit a ticket. Our support-team will help you via our ticket-system as quickly as they can.
Regards,
Theme Dutch
Hi, i was wondering if your template (amazing by the way) is if compatible with this plug-in (http://wpml.org/) cause i’m thinking of buying it. Thank you very much for your time. I’m looking forward hearing from you soon.
Best wishes,
Hello aprovatas,
We did not tested this plugin, so we can not guarantee is does. But, probably you don’t have to worry,
Theme Dutcht
URGENT .. SCREEN 1 .4 ISSUE
Hello, since I upgraded Wordpress to 3.2.1 the “Upload/Insert” buttons do not work anymore… that only happens on the couple of sites I used SCREEN 1 .4 on.. the other Worpdress sites using other templates and which are also upgraded to WP 3 .2.1 function properly..
Did anyone else run into this ?
Thanks..
Hi iFlash,
Did you already used last update of Screen? We’ve made an update of all our themes. So, please download our latest version and probably your problem is solved.
Thank you! Theme Dutch
Yes I did it works now.. thanks I didn’t see a different version number so I didn’t know it was updated.
PS: Also.. another topic: when it comes to LINKED IN : I think it’d be better if you did not put the linkedin url’s with the /in as this can create wrong addressing.. for example I have client whose linkedin is:
http://www.linkedin.com/company/picsaddikts-le-studio if I had the “in” it’d point to another page.. not even sure how that happens since that page does not have the same name at all.. in any case it is not hers.. http://www.linkedin.com/in/company/picsaddikts-le-studioIn any case I had to remove the /in inside the php files and it be simpler not to have the URL formatted as such in the first place. If people need it they can add it in the WP admin itself.
hello help please i buy this template and i cant make instal :/
Hi gikasvasilis,
Please send in a ticket at our website www.theme-dutch.com/support, so our support-team can help you!
Thanks,
Helen
LICENCE CERTIFICATE : Envato Marketplace Item
This document certifies the purchase of: ONE REGULAR LICENCE as defined in the standard terms and conditions on the Envato Marketplaces.
Licensor’s Author Username: themedutch Licensee: vasilis gikas
For the item: Screen, the next generation Wordpress theme!
http://themeforest.net/item/screen-the-next-generation-wordpress-theme/125148 Item ID: 125148Item Purchase Code: 8132bbea-ea55-4a0f-9d58-83a2b9d54526
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how make instal in my wordpress?
Hello gikasvasilis,
Please send a ticket to our support-team at www.theme-dutch.com/support, so you get help to install your theme. Probably you forgot to unpack the zipp-file.
Regards,
Theme Dutch