An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Dannci, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Dannci:

Support policy:

It is important to us to make sure that every customer is satisfied with our themes.

We’re based in Central Europe and we offer support Monday to Friday, 09:00 to 18:00 CET (GMT+1). Depending on time differences, please, allow up to 24 hours for us to get back to you. All the requests submitted on weekends will be handled on Monday.
Support is provided only to verified buyers. Please enter ‘Item Purchase Code’ in support ticket.

Support for our items includes:

  • Responding to questions or problems regarding the theme and its features

  • Fixing bugs and reported issues in a fresh theme install

  • Providing updates to ensure compatibility with new WordPress versions

  • Help working with the theme, in case it’s not covered in the documentation

Item support does not include:

  • Customization and installation services

  • Support for third party software and plug-ins

  • Adding new functionality to theme

  • Fixing errors which may occur after theme customization

  • “Learning WordPress” – general, core related, support and how to’s (please, use wordpress.org forums for that)

Support for our clients is provided only through our support ticket system that can be found here: https://dannci.freshdesk.com

Before asking questions within the support page, please be sure that you have read the file documentation which came packaged with your download.

Full support policy

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

1. Theme looks “unstyled” after activating. What should I do?

Please go into Scroller admin panel and hit “Save All Changes” button – default style settings will be applied.

2. How to reorder homepage layout sections?

You can reorder layout easily – just change publish time/date for partial sections.

How to setup service icons?

Please, look into documentation (11. Theme icons) how to add (and how to work with) icons.

How to make a map section?

You need to create brand new section and into ‘Map’ field paste generated code: http://prntscr.com/4w3qks . I recommend to generate 1920px wide map.

I want to create a section like your: WE DO PARALLAX! but I don´t know how…

Create new layout section (without ‘intro text’), set featured image for this section (or custom BG color). Then into content write your h2 heading, center it and add custom font color: http://i.imm.io/Vrup.png

How to update Font Awesome font?

You can download latest version here: http://fortawesome.github.io/Font-Awesome/
and css files upload into ‘styles’ folder and font files (.otf, .eot, .svg, .ttf, .woff) into ‘font’ folder.

I have only three team members instead of four and need to center this section.

Add following code into style-custom.css

.warpbox {margin: 0 0 0 13% !important;}

In style-mobile.css override/disable this margin for smaller screens.

Link to external page doesn’t work.

You need to add ‘external’ class for external links (links to pages/posts/URLs). Process (+ screens) is described in in documentation.

I would like to change portfolio post url (mywebsite.com)/myportfolio/postname to something different, for example: (mywebsite.com)/works/postname

In …functions\posttypes\ptype-portfolio.php file change ‘slug’ (myportfolio) on line 16. Is necesssary to re-set permalinks after change.

How to update theme?


- From http://themeforest.net/downloads download theme package.

- Unzip package (twice) to get main theme folder ‘scroller’ .

- using FTP, go to theme folder (“YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”)

- rename actual theme name to eg. scroller_backup

- Drag and drop new (downloaded) theme folder ‘scroller’ into theme directory: “YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”

- do nothing with website until upload is done.

How to change parallax intensity in Chrome? In Firefox is fine…

You can change parallax intensity (for Chrome & Safari) in …js/ownScript.js file: http://prntscr.com/3nz8lo – increase highlighted value.

After change clear browser cache to see changes.

What is the difference between parallax effects in Safari and other browsers?


Parallax means that images are moving faster or slower than other website elements.

Images are more “fixed” in Firefox/Chrome/IE, in Safari images are scrolling (with other content) and are moving with different speed. In new Safari versions isn’t fixed position supported (in combination with backface-visibility:hidden ).

Between browser engines are differences = advanced effects may vary.

style-mobile.css file is not loaded in child theme.

Into child theme folder put style-mobile.css file and add following code into this file:

@import url(”../scroller/style-mobile.css”);

style-mobile.css from parent theme will be imported; and if you want to edit (responsive) style, it isn’t necessary to edit parents style-mobile.css

I’ve updated theme to the 1.7 version and my service icons are gone…

In Scroller 1.7 is used Font Awesome 4.+ version.
Font Awesome versions (3 vs 4) are not compatible. You need to use icon codes from this page: http://fortawesome.github.io/Font-Awesome/icons/

style-mobile.css file is not loaded in child theme.

Into child theme folder put style-mobile.css file and add following code into this file:

@import url("../scroller/style-mobile.css");

style-mobile.css from parent theme will be imported; and if you want to edit (responsive) style, it isn’t necessary to edit parents style-mobile.css

Mobile menu doesn’t work

Check parent menu items and add # as dummy link for every parent link.

Example: ’ Portfolio ’ menu item.: http://prntscr.com/4sdmlz Link without any link is not valid and breaks menu functionality.

How do I control the height of individual layouts? (say 50px high on one and 300px on another)

.
Add unique word into ‘navigation anchor’ field (in ‘layout’ posts) and then use this anchor word to add custom css; e.g.

add ‘divider1’ into anchor field; and style code will be:

#divider1{height:300px;}

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

by
by
by
by
by
by