Discussion on Second Touch — Powerful metro styled theme

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Theme: second touch v2 Plug-jn: Metro Visual builder Wordpress Version: 4.4

When selecting +add section to visual page builder it is grayed out and doesn’t load. I have it activated on the page and under settings I have pages checked so that it can be used.

Hi,

Most likely you just need to update the theme to its latest version 1.7.6. and Metro Visual Builder to 1.9.1. Please, follow steps described in this article.

However, if you already use the latest versions, please, submit a ticket at our support center and provide link to your site, your WP-login and password, and FTP access data. Our coders will check this issue.

Thanks!

Best regards,

Crumina

HI, I just bought this WP theme. When I was in the page of “Layerslider import”, I coludn’t find any “Demo Content” folder in my download package. Therefore I could not import it. Besides, I can NOT auto-update even I paste my purchase code as well.

Regards,

Cannon

Hi Cannon,

You can import demo content from Appearance>Import demo data section. Layer slider will be imported as well. Before starting import , make sure that you don’t have Wordpress Importe plugin installed/active on your site, because it will interfere with importing demo data.

If your current theme version is 1.7.6., it means it is the latest one. When we release a new version, you will be notified about it per email and there will be a new version available in the Updates section of the admin dashboard.

Best regards,

Crumina

Hello Crumina team, i have just updated the theme to www.drpanno.com.

it has resulted in the editing bar at the top of the page not visible when editing, even though this is enabled in the profile.

After the update i saved the settings in the theme options but no plugins we set to update,

previous to updating the them, i did update all the WPML plugins and SEO Yoast plugin.

I would like to know is there something i am missing why its not possible to see the menu editing bar.?

I have also added a new post to the english side of the blog and this is not showing.

I do have a wp-cache plugin installed, and the cache was deleted.

any help on this would be very much appreciated..

Kind regards

Sorry, about this i tried to clear cache again and now its working,, False alarm..

have a great new year…

Happy new year! :)

Hi,

I have a problem with the “likes” icon in the share module. The icon is not displayed. You can see the issue here: http://linkom.it/boxdoccia/prodotti/j-65-mensola-reggivetro

Thanks

Hi Sudiotopo,

We checked on our development site, but there is no such issue there. Could you, please, submit a ticket with link to your site, your wp-login credentials and FTP access data? Our team will take a closer look at this issue.

Thanks!

Best regards,

Crumina

Hi,

I have tried to create a ticket, but when I go to http://crumina.net/submit-ticket after fill the user and password and I click Login I am redirect to a WordPress login panel; here I have fill again with my user and pass, but I get the error message “The password you entered for the username studiotopo is incorrect. Lost your password?”. I have tried to click “Lost your password?” to reset it, but I do not receive any email for resetting the pass…

Hi,

Your Envato username and password don’t work at the support center. You need to create an account first and then you will be able to submit a ticket.

If you though have created an account, please, send us your email address to info@crumina.net so we could reset the password for you.

Thanks!

Dear customers,

Since WP Updates service, that was integrated in our themes before, stopped working, we kindly ask you to update your themes manually as described in documentation. After that auto-updates function will work again for further updates.

Thanks for your attention!

Best regards, Crumina

Hola. Acabo de comprar la plantilla Sencond Touch. ¿Cómo puedo obtener sus archivos PSD? Gracias. __

Hi. I just bought the Sencond Touch template. How I can get the PSD files? Thank you.

Hi,

Please, email us to info@crumina.net and we will send you all PSD files for this theme.

Best regards,

Crumina

Hello,

The site in question is www.drpanno.com

the metro menu works fine and shows images on the spanish version, but when i switch language to english = http://drpanno.com/en/ the images are missing form the menu.

Please can you help i have tried to find the solution

Kind regards

Hi,

Please, make sure that you customized English menu through Metro Menu Customizer, when English mode is enabled.

If you did, but the issue is not resolved, please, submit a ticket and send us link to your site with your wp-login credentials so our team could take a closer look at this issue.

Thanks!

Best regards,

Crumina

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