An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeWoodmen

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeWoodmen:

How do I get support for my theme?

Theme support is handled on our dedicated support forum.

Only pre-sales questions are handled here in the comments.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I can not change font via Theme Option > style menu

Please make sure you have proper permissions to the path set on your server (set it to 777 to make sure)

How to remove “follow us” icon from the twitter “latest tweets” widget?

To do that, you have to edit the code. In theme/shortcodes/contact/ctTwitterShortcode.class.php file please change:

return do_shortcode($html . '<br /><div class="doCenter"><a class="btn vlarge vorange" href="' . $followLink . '">' . _("Follow us") . '</a></div>');
to:
return do_shortcode($html);

how can I make my single portfolio video 565 width just like the width of the images? My video defaults to 500 max width?

Please go to templates/content-single-portfolio.php file and in line 15 change:

echo do_shortcode('[video link="' . $custom['video'][0] . '"]')

to:

echo do_shortcode('[video width="550" link="' . $custom['video'][0] . '"]')

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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