An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by CapitalH

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from CapitalH:

Please Ask you questions regarding my items on CapitalH.ir support center forums. Theme support is offered to verified customers by forum only. Support requests made by email, tweet or any other method will be redirected back to the forum.

Please note that each theme/plugin has it’s own dedicated forum, so please ask questions relative to each product.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Dummy Content does not import all the content I want, where can I download a newer one?

You can download a brand new one here

Just download it, unzip it and import it using WordPress import tool. Keep that in mind that if you import the dummy content before you need to install WooCommerce 2+ plugin, if you do not intend to do so, you might see some warnings/errors while uploading, just ignore them, the rest of the content would be imported.

side note: If you care about SEO of your site, never import dummy content for you site, for it will have a long term negative impact on your SEO, it is not recommended at all. It might take a some more effort to add the contents you want to your site, but it definitely worth the effort.

I have imported the dummy data successfully but the front page does not look like the demo theme at all, am I missing something?

When you import data to wordpress using dummy content xml files, you are importing pages, blog posts and custom posts types (like WooCommerce products or theme options) ...

What you need to keep in mind here is that the front page of SelfTitled theme relies on non of the above. It is built with standard WordPress widgets.

Make sure you have set the front page of your site to home. Go to settings -> reading and set the static front page to home and posts page to blog.

You have 19 available widget positions for this theme. Add the widgets to the positions you want.

Now head over to selftitled -> widget options here you can style all the widgets you have added based on their position. Lets say you have added a widget to sidebar-a not under widget options click on the sidebar-a tab and you can see all the widgets you have added to this sidebar. Here you can choose whether to show or not to show the widget title, choose a style for the widget, add icons or badges to it, and most importantly choose the pages where you want the widgets to be displayed eg. Home.

See the features page on the theme demo page, under Theme Layout you can see some illustrations on widget positions and their layouts.

Now you also have three widget layouts too. Equal, stack and double which you can see on the features on the demo theme too.

To set the widget layouts just go to SelfTield -> Framework options -> Profiles (tab) -> LAYOUT (section) and set the layout for widget positions available.

Also see the module positions page to see all the widget positions in use.

How can I set up slide shows?

All the slide shows, even the testimonial slideshows are built using Widgetkit plugin for WordPress

You can download the lite version for free or buy the full version and enjoy more features. See the examples here: http://www.yootheme.com/widgetkit/examples/slideshow

Either way, You can add more styles to the slideshows.

I have designed 6 styles and put it in the download files of the theme. Just open up the zip file called widgetkit-slider-styles.zip and read the txt instruction file inside it or read this article on official widgetkit docs page.

Here is the full docs on widgetkit: http://www.yootheme.com/widgetkit/documentation

The twitter widget is also built using widgetkit.

How can I customize the theme, what is the framework of the theme?

SelfTitled is built by the powerfull Warp framework by YooThemes.

The best way to learn how to customize the theme core files, like adding or removing fonts, css/js files to the theme is to read the official docs on the official warp documentation.

What are the right image sizes for blog posts thumbnails and WooCommerce products images?

To adjust the right image sizes for blog posts (featured images) just head over to settings -> media and set the Thumbnail size to 950×450 with crop thumbnail checked.

To adjust Product image sizes head over to woocommerce -> settings -> catalog scroll down to where it says Image Options set the sizes as follows:

Catalog Images: 300×300

Single Product Image: 600×600

Product Thumbnails: 100×100

Check Hard Crop option for all the image sizes.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by