An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeCanon
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I’m getting this error:
Fatal error: Call to undefined function lcfirst() in path-to-theme/inc/functions/functions_custom.php on line 52
Your server host is running an older version of PHP, you should contact the people responsible and ask them to upgrade to at least version 5.3.0
How do I add images to my gallery?
1.Set up a category for gallery posts.
2.Create post with featured image and assign to category.
3.Create page with gallery page template, choose gallery style and choose to display your gallery post category.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.