46 comments found

miwerta Purchased

Hi, I’m having trouble with the woocommerce taxes adjustments. They are activated but they are not visible on the website, nor in the store or in the cart. I the taxes to be shown in detail at the time of purchase.

Now I can see a place for taxes, but not calculated: with a special taxe of 10%, the ammount shown is 0 for a price of 35 €.

Which are the correct configure options of “Display prices in the shop”, “Display prices during cart/checkout”? Shown/ hidden?

Thanks

dzjoer Purchased

Unfortunately, the promise support is not being delivered. One of the main reasons why I purchased this theme was the video parallax background option. As major issues with Google Chrome and IE were detected, I asked for support on two different occasions: once 9,5 days ago, next 4,5 days ago. I did not hear from the support forum moderators. Other support tickets I opened, which were less urgent and smaller, were not dealt with either.

Is this due to a lack of interest in the customer who already gave his money, a lack of professionalism or is there another reason?

I post this publicly as I have asked for help clearly in the designated area (the support forum): I feel there is nothing lost yet, but for now I feel disappointed. Other experiences with other theme developers and designers were far better so far, this is the first time a seller on Themeforest lets me down. That’s a shame.

I hope to hear from themeton soon, and I hope this neglect was a mishap, an unlucky situation that will not happen again…

Landonw
Landonw Author Team

Could you please link me to your ticket directly? I had some issues with my emailing server that categorizes tickets and such after the holidays so I may have missed a few.

Default-user
dzjoer Purchased

The latest tickets posted at seller thread are almost all unanswered except for maybe 2, 3. I cannot imagine you missed out on those only due to mail and server problems that weer after the holidays. As i am not able to look up my ticket numbers Now, i suggest You login and take a look at the pretty high number of unadressed tickets…

I will check the support forum tomorrow.

Landonw
Landonw Author Team

Rather than checking individual forums and answering questions out of order I have an email system that reorganizes them and gives me proper notification. Unfortunately I’m human and miss things. I’ll check tickets for Seller now.

dzjoer Purchased

If and when you became aware your notification system was out of order and not functioning properly, I would think a manual checkup would be in place, no? This way there would be no need to apologise for missed tickets from weeks ago til l now. So yes, I find this weird.

Landonw
Landonw Author Team

You’re right, I should have manually checked all forums to be sure everything was answered. I’ve answered your tickets now and requested further information.

Default-user
dzjoer Purchased

Hi landon,

It seems your mailing system is still not functioning properly. I have sent out a question on the support forum, but to no avail till now. It is post 6185 about the posts that have the day of today instead of the day when the post was made and published or set to publish. For a news page, this is quite important.

Could you please check this manually?

regards,

iPhone6 isn’t being displayed responsive!!! Please help I have sent out 3 tickets on the themeton support and no response!

Leyla

Landonw
Landonw Author Team

Checking now :)

dzjoer Purchased

Hi landon,

It seems your mailing system is still not functioning properly. I have sent out a question on the support forum more than two weeks ago, but to no avail till now. It is post 6185 about the posts that have the day of today instead of the day when the post was made and published or set to publish. For a news page, this is quite important.

Could you please check this manually?

regards,

dzjoer Purchased

Hi,

It seems the follow-up after inital reaction from your side on the forum is not really coming together well. I’m eagerly awaiting for an answer regarding the incorrect showing of current date on blog posts in your theme.

Regards,

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