An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
When adding items to cart and then clicking menu buttons, the cart clears out. Another way is to add to your cart, go to checkout, then back to cart and the cart clears.
Any idea on what’s causing the cart to clear?
The cart issue is only on the demos. I have realized that when a user opens all the demo layouts together, there is cookie issue that affects the cart products. This is because all the layout demos have been added onto the same database. However try clearing your browser cache and use only one demo website and you will see that the cart is ok.
I guarantee you that the cart issue is only on the demos.
Will I get demo content for installation when I buy this theme?
YES. Demo content for all the demo layouts is already added to the theme files. Its easy to install.
Detailed instruction manual is provided to explain how to install the demo layouts.
How do I remove the footer credit?
Yes you can remove it if you want.
Its found in this file:
catalog/view/theme/selling/template/common/footer.tpl
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
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