Support for Sellya - Multi-Purpose Responsive OpenCart Theme

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by 321cart

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from 321cart:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • OpenCart general support – howto’s. Please, use opencart.com forum for that;
  • Installation of OpenCart on a server for you;
  • Extending theme functionality and new features implementation;
  • Theme modifications and customization;
  • Fix compatibility with other plugins and themes;
  • Fix compatibility issues with your server.

Frequently Asked Questions

How do I update the theme to the new version?


Please login into your Envato account, download the theme package again and repeat Step 1 installation: http://321cart.com/sellya/documentation/#!/installation

Then go to Extensions > Modules > Sellya Theme Control Panel and click “Save”.

Important if you are upgrading to version 1.0.7:
We’ve added the multilanguage support for all elements in the theme admin panel. This feature will make your content such as custom blocks, custom links, contacts, will be lost. Before updating, you copy them to be able to re-enter.

In case of problems, please contact us through our Sellya Support System:
http://321cart.com/sellya/support/

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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