An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by smartdatasoft

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from smartdatasoft:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • We give support from sat – Thursday
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Sellya looks not good on my ie8 and ie9 why?

The issues it that ie do not load css currectly. So we need to use Smart cache for CSS from prestashop admin panel.

Advanced Parameters > Performance

CCC (Combine, Compress and Cache)=>Use CCC for CSS.

It will solve your ie css issue.

How can i update version 1.6-1.7 what changes added in new version.

In version 1.7 we have update the header.tpl from theme

themes\sellya\header.tpl

and also update our theme option panel.

update instruction :

copy from
download folder\1.7\theme\sellya\header.tpl
to
themes\sellya\header.tpl
and overwrite that
 download folder\1.7\modules\smartprestashopthemeadmin
to
modules\smartprestashopthemeadmin
and overwrite that.

Due to change on admin panel and fix bug on font size change you need to overwrite admin panel.

It will not affect your old settings.

How can i update my theme from old version to current version 1.9 which support prestashop 1.5.5

In version 1.9 we have update massive change for multishop compatible. If you do not use multishop.Do not update all files.

1. Update 1.8 or later to 1.9 single non multishop prestashop 1.5.5 i) overwrite the following files from theme folder.
themes\sellya\js
themes\sellya\img
themes\sellya\css
themes\sellya\modules\smartprestashopadmin
and themes all the tpl file
N.B: Do not update themes folder 
themes\sellya\modules\smartimageslider
themes\sellya\modules\smarthomeadverticement
For this image slider will not work.
2. If you want to use with side bar on home page and the image hover features and other then you have to do flowing way . In current version we have some improvement and hook add to show product on hove . If you do not want to show product on hover So do not need to reset your admin panel.

Back up your site before update also please view this video http://www.screenr.com/RyDH

copy from
download folder\1.9\theme\sellya
to
themes\sellya
over write the full file.

If you change translation file , that do not overwirte your language file.

and overwrite that
 download folder\1.7\modules\smartprestashopthemeadmin
to
modules\smartprestashopthemeadmin
N. B: For multishop work smartimageslider,smartmegamenu,smarthomeadverticement is build newly. So it may not work if you update. After update you need to reset those module. If you are using version older than 1.9

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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