348 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

hey there,

On the slider of the demo site there is a button “check the admin panel with username demo and password demo”. But he button does not work. So where can i check the admin demo panel?

thanks desch

smartdatasoft

Hello, Right now the admin panel access is not open.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Indonesia
MFEID Purchased

Hi.. how to add URL into button shortcode, like [button_lightblue]CLOSE[/button_lightblue] ?

smartdatasoft

Please contact with our support they will help you.

MFEID
MFEID Purchased

I’m trying to register in Support Forum, but User registration is currently not allowed. How can i contact your Support Team?

smartdatasoft

please open ticket on our support at support[at]smartdatasoft[dot]com , our team will got your email.

MFEID
MFEID Purchased

okay, thanks.

smartdatasoft

We will take a look your ticket. here is the support url to create login.

https://smartdatasoft.zendesk.com

I think you click on documentation site.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I’ve been using Sellya with Woocommerce for a while and the page load time is REALLY slow. I’ve switched to a different theme on my site and the load time drops from over 5 seconds to 1.5 seconds. Is there anything I can do to speed up the load time?

smartdatasoft

Please open a ticket on our support system. We will investigate your site , i think if you use custom_style.css in place of custom_style.php it may increase your site performance.

Default-user

I opened a ticket and have not received a response.

smartdatasoft

How long you open a ticket. I am form GMT +6 time zone. I will take a look your issue tomorrow morning.

  • Has been a member for 0-1 years

Can I move the related posts widget from the sidebar to below the Product Decription area easily?

Also can I use @font-face to define fonts that are not already installed?

smartdatasoft

Yes you can move related product to bottom from theme admin. You can use your font from custom css box in theme admin panel.

Default-user

Thank you. My fonts are not Google ready, they come from Adobe and need to be installed. I know how to use CSS to define a font but I need to make sure I can install a font if needed. Also can I use custom menus with this theme?

smartdatasoft

Menu is manged by WordPress menu , you have full control on it :)

Default-user

One last question. Does your theme framework have a place to add html and hooks, or can the files be accessed via cpanel? Will modifying the code break the theme?

smartdatasoft

I am not getting your point , can you please explain more details

Default-user

I want to add a div for a function. Can I add it through the theme files? Or, is there a “framework” (likewoothemes or Genesis) where I can add in the HTML hooks without having to access and change the files ?

smartdatasoft

There are widget where you can add your custom HTML, other wise no option from theme option, than normal wp page

Default-user

I need to add a section between the main content and the footer widgets. I can’t just use a widget, I need to be able to alter the theme. Can I do this? If I cannot, can someone be hired to do it?

smartdatasoft

You need to hire some one , if your changes is small our technical team will that free for you

Default-user

Why do I have to hire someone? I know how to make the change, I just need to know if I can do it or if the theme is blocked.

smartdatasoft

If you know how to make changes that is fine.I suggest you as most of the buyer not skilled to customize.

  • Bought between 1 and 9 items
  • Bulgaria
  • Has been a member for 2-3 years
webg Purchased

I tried everything possible to get rid of the left sidebar in shop page, but unfortunately without any success!

I’m setting page template to “Page right sidebar” and choose sidebar position to “right” and nothing happens, even when page template is set to “Page Fullwidth” either nothing happens!

So is there a way to fix that problem?

Thanks!

smartdatasoft

Please open ticket on support

webg
webg Purchased

What time it take for your team to answer tickets? It’s many hours now without any response!!!

I get another issues with the theme should I open another ticket?!!!

It seems that your theme style-sheet doesn’t recognize the list styling in product description:

  • List

It shows raw text! Please check http://homemadebeauty.co.uk/shop/products/nikon-d5300-body/

smartdatasoft

Hello,webg , We are from GMT+6, Friday is our weekend. I think you open ticket after our weekend. We just come our office will look your ticket.

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Author had a File in a Mini Bundle
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Author had a Free File of the Month
  • Envato Studio (Microlancer) Beta Tester
+3 more

Due to the Muslims’ biggest religious festival Eid-Ul-Fitr at our country, our total support team and operational team will be in vacation from 28-07-2014 to 01-08-2014(GMT 6+). During this time; all kind of support and ticketing reply, forum reply, inquiry response and business communication will be postponed. Our operation will resume again at 10:00 AM, 2-08-2014. :)

  • Spain
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
dobrabant Purchased

Hi!

How can I get rid of the left sidebar in shop page and blog page?

I´m trying to do it from page template options, choosing template “page with sidebar right” but that doesn´t work…

Also, I have problems with grid view in shop archives. Price and buy button are run downwards instead of take position to the right of the description as in your template (magodiap-cp96.wordpresstemporal.com/tienda/).

Thank you by advance for your help.

Default-user
dobrabant Purchased

Sorry, the problem is with list view and no grid view.

smartdatasoft

Please Open ticket with site information

  • Spain
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
dobrabant Purchased

The worst theme I have ever purchased! :sick:

smartdatasoft

Why worst, i am not sure what is your issue. We will help you. You may saw that it is used almost 700+ customer all of theme are happy. Let me inform our team will help you. Our vacation is almost end.

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