An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by cosmincotor

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from cosmincotor:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Buyers excluded from support:
  • Anyone that rates my items less than 5 stars
  • Anyone that is rude, or asks for customizations for free

Frequently Asked Questions

How do I use the 404 page ?

You must edit your .htaccess file and add this line to it:

ErrorDocument 404 /notfound.html

where “notfound.html” will actually be your 404.html more about this here

I need help with this file what can i do ?

If you bought this file and found a bug or have any questions on how to customize it (other than what’s already included in the help file), feel free to contact me from my profile.

I need custom work done on this template, what can i do ?

If you need the file customized for you, i am available for freelance, you can contact me from my profile.This is not free.

I added my texts and images, but when i upload everything to my server some images don’t show up, what can lead to this ?

If you images show up locally, but not on the server, you may want to check the paths to your images and the names, also the extensions, you might have misspelled a letter (uppercase/lowercase matters).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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