401 comments found

Hello Pixelgrade,.. I’m not sure, but i think their might be an issue with this template and IE8 ?? I have two issues:

1) When whatching my website in browser IE8,.. the textt on the text-button on the slide, is not readable. It is white text on a white button (I have NOT made any CSS changes)

2) When opening my portfolio page,.. I only see the text,.. not the images.. :( In your demo,. that would be this page: http://pixelgrade.com/demos/senna/demo-evo/portfolio/black-forest-gin-2/

Is is possible to add an alert when a visitor is whatching the site with IE7 or so,.. That the site is best viewed from IE8/9 or above / firefox etc .. ?

Looking forward to your reply. Kind regards.

pixelgrade

Hi! We answered to this on the helpdesk. Thanks

I notice every time I try to create a gallery, that I am unable to create rows, they are just one long column. any suggestions on which would be the best gallery to create rows and columns?

pixelgrade

Hi! I think you can use this plugin for multi column galleries: http://jetpack.me/support/tiled-galleries/ Thanks

caspio7 Purchased
Hi How can I control the order of images in a project. I’ve added an image to this project: http://www.photographerforhire.co.uk/portfolio/clare-paul-wedding-islington/

and because it is the newest it comes up first.

Many thanks

Default-user
caspio7 Purchased

Thanks, I’ve tried this, it doesn’t affect the order in the project page (it remains but order of date added ). Any tips the project I am trying to rearrange is http://www.photographerforhire.co.uk/portfolio/clare-paul-wedding-islington/

pixelgrade

You’re right – there is a small bug that we will fix for the next update. Sorry about that. Thanks

pixelgrade

Also – please open a ticket about this on http://help.pixelgrade.com and give us some admin access so we can take a look. Thanks

Really great theme and a great support. Congrats.

pixelgrade

Thanks.

What does this latest december update include I cant find any info in the change log

pixelgrade

Hi. We have updated the change log.

TSCE Purchased

Hi there,

Just wondering if Ontwerpoost could help out here. I’m experiencing similar problems with my portfolio- I haven’t changed any CSS but since upgrading to the latest version of the theme, there have been all sorts of strange things happening.

The font colour changes randomly (Pixelgrade have sorted this with some CSS) but also, the photos have changed randomly on portfolio items, photos have gone missing and for some portfolio items, I can’t upload photos to replace ones that have mysteriously disappeared.

Any help gratefully received.

thank you

pixelgrade

Hi. Please open a ticket on help.pixelgrade.com and provide us with some url example and maybe even WP admin so we can get it sorted faster. Thanks.

liore23 Purchased

hi Michael its lior eliyahu about the fixeing the single portfolio layout issu … you hav e all the right accese info and i have disactivate the plugin so you cloud see the site

please please help thanks lior

pixelgrade

Please wait for our answer, no need to post multiple times.

liore23 Purchased

hi Michael its lior eliyahu i have sent you back to your private email all the site acces so you could help me fixeing the my single portfolio layout issu …

pixelgrade

Please use the helpdesk system for this sort of communication. Reply to the email you have received. Thanks.

Hey guys,

Your themes are very attractive, but so far they seem to be much tougher to customize than most premium themes.

Just checking if you are still doing support via the other site. http://help.pixelgrade.com/support/home

I have not received any support yet, and I am concerned that you are no longer offering support on the themes.

It says you don’t have to offer support on your disclaimer. I didn’t realize that when I made my purchase. Do you offer support for a fee? How much do you charge?

If my team and I can’t figure it out, do you offer refunds?

:)

My best,

Sean

pixelgrade

Can you give me the ticket number? Also when have you opened the ticket?

Default-user

2403 is the ticket number. It’s been over 2 days since I opened the ticket. The other support requests I have been following have been much much longer with no responses. I am just hoping you can help me because your themes are so beautiful.

have you guys updated the theme to include support for the latest version of revolution slider which is 4.1 now and not 4.02?

pixelgrade

Hi jojo! We’re not using Revolution slider for Senna.

This theme is great. Thumbs up! I’m using the ‘About’-page as my Homepage. Is there a way to include Portfolio latest items on this page? If not, is there a way that I can get a featured image on the ‘Home’ page? (that is lower than the Slider) I’ve tried to disable ‘Display Slider’ in Theme Options > Home Page and then selected a featured image for it, but nothing happens. It would be great if you could help me come up with a solution! :)

pixelgrade

Hi! Unfortunately there isn’t a way to include the Portfolio latest items on a page. You can have only one slide on the homepage which is similar to a featured image :) Thanks

Cablewaves

Thanks! Is it possible to reduce the height of the slide?

Two questions please – first, is there a way of making the header containing the logo and menu any deeper, to allow for the logo to be a bit bigger. Secondly, is there a way to adjust the size of the featured image background so it’s not as deep? Thanks!

pixelgrade

Hi Jason! It’s doable but unfortunately involve some custom work which is outside of our support policy: http://bit.ly/pxg_customizations I hope you understand. Thanks

Default-user

No problem, thanks for the quick reply.

Pre-Purchase question. I would like to use the portfolio layout as the home page. If I do this, is there a way to add hyperlinks to the photos that would lead to other portfolio pages? Can i add links and/or captions to gallery images? Thank you in advance. Great looking theme!

pixelgrade

Hi Jack! There is a fixed homepage layout that includes Portfolio projects too (as you seen on demo). Each project from portfolio link to a project pages and lightbox images inside support only title (no links). Regards

LIATQ Purchased

Hey Pixelgrade!

I cannot find where I can edit the content of the Author Box for blog posts! What am I doing wrong?

pixelgrade

Hi Liatq! You just need to go to Admin Panel – Users – Your Profile. Read more about that on Codex http://codex.wordpress.org/Users_Your_Profile_Screen

Thanks

I am looking for the template for the “project evo” page. It doesnt seem to be a part of the sample data. Where can I find it?

Default-user

Can it be done with css?

pixelgrade

Sure – please have a look at this article: http://bit.ly/1bvERUK

Default-user

Thanks!

kinokit Purchased

i catch error page! blog page!

“Assertion failed. File: webmmssfstreamaudio.cpp Line: 455

expression curr_ns > = 0

please! help me!!!

pixelgrade

Hi. This is not one of our files, and not a WordPress file. You should try deactivating your plugins one by one to see who is the culprit.

Hi,Have you confirmed if this is WordPress 3.8 yet?

Thanks

Rob

pixelgrade

Hi. Not yet. We still need to check things. We will do an update when it is WP 3.8 ready

Maneli Purchased

Hi My Friend.. I Need Some .po Files. Exactly, Arabic, French, Italian, and Turkish. How Can I Achieve Them? Thanks for Your Good Theme.

pixelgrade

Hi! You need to create each one of those files – please refer to this article Translating Wordpress Thanks

Hi!

Is there an easy way to include title or caption in the pop up image gallery on the blog posts galleries?

in the portfolio, it always shows the title in the pop up image, down at the left, but in the posts galleries, you just can see the 1/xx at the right, and no title, or description or caption at the left

could you help with this?

thanks a lot for this wonderful theme!

pixelgrade

Hi! Thank you for the suggestion – I added this Feature Request to our list and hope to get implemented on the next update. Than

818webs Purchased

Wordpress 3.8 is not compatible with some of the shortcode you offer, columns are crunched down the very thin widths. When will you have the update ready???

pixelgrade

Hi. We are working on the update but with all the holidays we are late a bit.

Default-user
818webs Purchased

It has been over a week now and we have a live site that is not functional. the shortcodes for the plugin to the forms are not working either. When do you expect to have this update/fix available.

pixelgrade

This is the first thing that we will take care of when we will get back to the office on Monday 6th Jan. I will keep you posted.

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