937 comments found

Hi there,

I hope you’re very well!

I might be being a bit silly here, but I can’t find how to either turn OFF or change the speed of the blog slider. Here it is in situ:

http://paulgroomphotography.co.uk/personal-photography/ – under the Revolution slider.

Can you also help me add a sidebar to my blog page here: http://paulgroomphotography.co.uk/pgp-blog/ I don’t understand why I can’t add one, I’ve clicked on Sidebar in the theme options.

Any help you can give would be appreciated!

Thanks

Paul

FRESHFACE

Hi there!

Change this global.js file.

Find a line:

$(this).find('.recent_posts_slider-2').carouFredSel({

and under it change:

auto: 2000, 

to for example:

auto: 5000, 

5000 milliseconds is 5 seconds.

If that will not help, please send me also your FTP login. I fill fix it directly on your server.

Thanks and cheers! :)
—FRESHFACE

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paulgroom

YES! It has worked!

I don’t know why it didn’t work last time, but this time it’s worked and is much slower now, thanks!

Paul

FRESHFACE

Hi there!

I’m really glad that I was helpful. Feel free to contact us in case of any questions or problems :)

Thanks and cheers! :)
—FRESHFACE

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consulmk Purchased

Ticket with FTP and access data Ticket number 3610 Good Morning, When installing the plugin wiki on topic sentinel tells me an error that the file is missing tx.php as you can see on page https://www.consulmk.com/diccionario-marketing-online/ FILE (ALL THIS IS CASE-SENSITIVE) “tx.php” NOT FOUND IN /var/www/vhosts/consulmk.com/httpdocs/wp-content/themes/temacmk/ffOptions/sitepreferences/structures directory debug_backtrace ()

Array (      [0] => Array          (              [file] =>/var/www/vhosts/consulmk.com/httpdocs/wp-content/themes/temacmk/ffOptions/sitepreferences/sal/ffSalSPFE.php              [line] => 18              [function] => get              [class] => ffStructureFactory              [type] => ::              [args] => Array                  (                      [0] => tx                      [1] => tx                  )

         ) As can be solved because I read that about other plugings too.

Ticket with FTP and access data Ticket number 3610

FRESHFACE

Hi there!

Sorry for inconveniences, it is repaired on your server.

Thanks and cheers! :)
—FRESHFACE

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consulmk Purchased

freshface AUTHOR Please copy this ticket number back into your comment: 3678

FRESHFACE

Hi there!

I’m afraid I don’t fully understand the issue – could you give me more details or rephrase the question please?

Please send me link to plugin “wiki on topic” or install it please on your WP.

Link that should throw an error is 404 Page Not Found. That link is page, portfolio or post?

Thanks and cheers! :)
—FRESHFACE

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consulmk Purchased

Ticket with FTP and access data Ticket number 3610 Good Morning, I have a problem to include images in the post, to make responsive in the cell, such as an iphone is descuadran and sets plus size long, which distorts the image.

An example is https://www.consulmk.com/consejos-marketing-online/

Ticket with FTP and access data Ticket number 3610

FRESHFACE

Hi there!

That’s because it is a hidden slider, please set the default Featured Image instead of using a slider.

Thanks and cheers! :)
—FRESHFACE

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Default-user
consulmk Purchased

ticket number back into your comment: 3679

FRESHFACE

Hi there!

I repaired it.

I added in “WP Admin Menu > Theme Options > Theme Options > Custom Code” this code:
.featured_image{
height: auto !important;
}

Sorry for inconveniences.

Thanks and cheers! :)
—FRESHFACE

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HI Team, I purchased and currently developing with Sentinel theme, there are some some issues with WPBakery visual composer and i want to upgrade its version, the provided Item Purchase Code is not working to activate the plugin. i try to contact with plugin developer but they ask me to directly contact to theme developers for an push update, attaching image of message from plugin developer.I hope you can help me anyway, thanks you in advance

Default-user

a bit clear version of convo

FRESHFACE

Hi there!

Thank you for contacting us. Don’t worry, there is no need to update the composer, because it has been carefully tested and the version, which is included, works for everything you need to do with the composer.

Anyway when we issue update, we usually include the latest versions of the plugins, so in next update, your composer will be updated as well.

Thanks and cheers! :)
—FRESHFACE

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Hi,

I am not so happy because i have paid Sentinel – Responsive Multi-Purpose Theme but there is not every page ! Could you help i can not create my website

thank you

Default-user

Downloading package from envato market… Une erreur est survenue pendant la mise à jour de WPBakery Visual Composer : Error! Envato API error: Username and/or API Key invalid.

What can i do ?

FRESHFACE

Hi there!

1) What do you mean, I don’t think there is missing anything. Could you please tell us more details about this?

2) You can safely ignore the “Une erreur est survenue pend…...” message. You do not need VC license key, you can just close that message.

Thanks and cheers! :)
—FRESHFACE

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Hi there,

I’m struggling with images not showing up on the iPad from my blog… sometimes images show up for a second and then disappear.

Is there a known issue with the Packery gallery and the iPad, or am I doing something else wrong? The only thing I can think of is that I may be uploading images which are too big? How big should images uploaded to the blog be?

Here’s a blog of images which often doesn’t show….

http://paulgroomphotography.co.uk/a-beautiful-city-my-trip-to-leeds-with-a-visit-to-the-corn-exchange-and-kirkgate-1904-market/

Thanks

Paul

FRESHFACE

Hi Paul!

I have tested it and it worked just fine for me so I have no idea unfortunately. If you will find a way for us to replicate the issue then please do let us know.

Thanks and cheers! :)
—FRESHFACE

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hi, WPBakery Visual Composer does not work …. can you help? thank

angelosalerno

ticket 3690

angelosalerno

I also see that visual composer works badly ….

FRESHFACE

Hi there!

Sorry for inconveniences. I updated Visual Composer. But I am unable to reproduce the problem. Could you please give me more informations like link and screenshot?

Thanks and cheers! :)
—FRESHFACE

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zinuzanu Purchased

Hello,

how can I change the dropdown language menú to horizontal menú?

thanks

FRESHFACE

Hi there!

This would be considered as a customization because it is not possible to achieve this effect by default unfortunately. If you need professional help, you can look here http://studio.envato.com Please let us know if there is anything else we could help you with.

Thanks and cheers! :)
—FRESHFACE

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Skarpy Purchased

how can change font colors and size? Thanks.

FRESHFACE

Hi there!

This would be considered a customization as this is quite consuming if we are talking about all texts everywhere. But if you have a particular piece of text that you want changed then we can look into it for you under the regular support. So if you want us to look into it, please post a link to the problematic page and a screenshot or description saying what, where and how would you like to change it.

Thanks and cheers! :)
—FRESHFACE

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Codyecp Purchased

My images are overflowing in the sidebar and not setting to responsive widths. When I place an image in the sidebar (left) it spills out of the container and into the content on the right. I have tried responsive code structures to make the image responsive, but stay within the sidebar container…. what am I doing wrong??

FRESHFACE

Hi there!

Go to WP Admin Menu > Theme Options > Theme Options > tab Custom Code and into Custom CSS Field put:
img, select, dl {
    max-width: 100% !important;
}

img {
    height: auto;
}

If that does not help, I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Default-user
Codyecp Purchased

It did work, except it shrunk the logo size down… Will share login info

Codyecp Purchased

One more item, I was hoping to embed Google reviews into the site, but trying to add the script into both the header.php file and in the “Custom Tracking/Analytics” box, the reviews still will NOT render on the live site. Is there something else I need to do with this template?

FRESHFACE

Hi there!

I’m afraid I don’t fully understand the issue – could you give me more details or rephrase the question please?

1) If you want to use some plugin, please give me plugin name and I will take a look on it.

2) If you change theme code with yours code, please look here first

https://wordpress.org/plugins/

there is possibility, that someone did solution.

3) If it is something else, please give me a link on it. Also there is possibility, that I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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TS72 Purchased

I am having issues uploading the new version of WPBakery Visual Composer. Ive tried deleting and reinstalling a few times and I still wind up with the wrong version. Help! =0)

FRESHFACE

Hi there!

I will need your WP and FTP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Default-user
TS72 Purchased

Ticket Number 3721 – thank you for the quick response.

FRESHFACE

Hi there!

My browser writes:

This webpage is not available

Please check it.

Thanks and cheers! :)
—FRESHFACE

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vgundara Purchased

Hi,

Visual composer stopped working. I updated the theme thinking that the update would fix the issue, but that only fixed part of the issue. After the update, I can now use the frontend editor but not the backend editor. I don’t see the visual composer in the back. Each page is now in classic mode showing the short code of visual composer.

Please I need help fixing this issue.

WordPress Version: 4.1.1 Theme Sentinel 4.2

Thanks, Bernie

FRESHFACE

Hi there!

I will need your WP and FTP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Default-user
vgundara Purchased

This is my client’s site, so I don’t feel comfortable sending you the logins for security reason. Can you send me some instructions on how to fix it, or can you send me an updated version? It looks like a few people are having issues with the plugin. There must be a way to fix this without me sending you the logins. Please let me know what you can do.

FRESHFACE

Hi there!

I understand, but please answer me these questions:

1) If you disable all except these plugins:
Portfolio Custom Post Type and Taxonomies
WPBakery Visual Composer
Revolution Slider
freshface Wordpress Packery Gallery
do you have still the problem?

2) Could you please look into JavaScript console? In chrome you will find it in “Chrome menu > View > Developer > Javascript Console”. If there is some red text, send me it all.

3) Do you use Visual Composer bundled to the theme – or – you have a licence to VC and you bundled the latest VC from themeforest – or – do you have VC from another theme?

4) Could you please look into source code of the page? Go to the end of page and check if page ends with </html> If not, there should be some text like “fatal error:”. Could you please send me it?

Thanks and cheers! :)
—FRESHFACE

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Creativir Purchased

How do you stop the slider from automatically sliding? I want it to be manual my arrows only.

Also how do you make the slider smaller in length, I don’t need it as tall?

Thanks so much!

Creativir Purchased

Also how do I center the main menu – because the logo is slightly bigger, it’s making the menu push upward? Where in the CSS is the main menu?

Also the main menu font is not edited when I make the changes via the Theme Options…where would I edit this in the CSS?

How do i add the social icons at the very very top and the language selector?

mdknutson Purchased

I want to move my main navigation bar down. When I add my logo… the main navigation menu stays in the middle of the header… I want it to align with the bottom of the header.

I am trying to edit this section of the stylesheet.

.navigation-1 .top-menu-item { margin: 0 0 0 0; }

.navigation-1 .top-menu-item-a { color: #0f0f0f; display: block; line-height: 20px; font-weight: bold; font-family: Helvetica, “Helvetica Neue”, Arial, “Open Sans”, sans-serif; }

But nothing seems to work. Advice?

FRESHFACE

Hi there!

You could try something like this, without your code for now:

.header-1 > .col-4-5 {
    width: 100%;
}

.navigation-1 {
    position: static;
}

Hope this helps :)

Thanks and cheers! :)
—FRESHFACE

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Hi Fresh,

I bought your theme a few years ago and now my site is down and it shows this error below. Can you please tell me how to fix this? I can’t even login through the backend?

Warning: array_map(): Argument #2 should be an array in /home/hittekk104/public_html/cstoredistributors.com/wp-content/themes/sentinel/framework/libs/socialSharer/wp-bookmarks.php(1) : regexp code(1) : eval()’d code on line 1

Default-user

cstoredistributors.com

Default-user

I heard from someone that this could be a theme issue and I need an update? PLEASE HELP FRESH.

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