839 comments found

MikeC73 Purchased

Hi,

Portfolio Question

I have 6 portfolio posts.

On my portfolio page I have set up via the visual composer 3 row with portfolio feed all categories.

Only 3 images / posts show on the page instead of 6.

How do I get all the post in a category to display on page ?

Please let me know.

Thank you.

FRESHFACE

Hi there!

Did you add featured images to these portfolio posts?

Thanks and cheers! :)
—FRESHFACE

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So I tested your demo on gtmetrix and you got an E and a C so I’m not sure how including fresh performance cache is helping you?

FRESHFACE

Hi there!

Performance cache is not turned on Live preview, because some users may want to check HTML, CSS and JS codes. URLs like ”...freshframework/assetsmin/06ea02486e83d70ee4f4d6f46c28315f.css” does not look friendly.

You may find Sentinel Theme + Performance cache on another WP installation:

No performance cache:

gtmetrix.com/reports/prev.freshface.net/nI9iIvCF

With performance cache:

gtmetrix.com/reports/prev.freshface.net/AN9ERsTp

Thanks and cheers! :)
—FRESHFACE

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Hi there,

The Twitter horizontal widget above the footer doesn’t seem to have any options (unless I’m missing something) – I’m trying to turn off showing @ replies and make the twitter logo a link to my profile, can you help?

It’s currently live on http://www.paulgroomphotography.co.uk

Thanks

Paul

paulgroom

Hi there!

Yes, I don’t know if you know Twitter very well, but if a message starts with an @ name then it’s a reply, and not a general post to your timeline – which means it’d be irrelevant to show on my main website.

For example:

@freshface I love your theme, keep it up!

is only meant for you, whereas…

I love @freshface’s theme ‘Sentinel’

is meant for my timeline.

Basically I’m trying to get rid of tweet which start with an @ name. Possible?

Thanks

Paul

FRESHFACE

Hi Paul!

It’s a little tricky, we can try it though. Can you please send us an email from our profile page? Please include your wp-login, etc.

Thanks and cheers! :)
—FRESHFACE

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paulgroom
paulgroom Purchased

Here you go: 3356 – thanks!

Paul

I was attempting to move the search icon to the bottom of the header, and noticed the margin-top appeared to be set programmatically inline. I went into themes -> sentinel -> js -> global.js and started looking for functions that might set the margin-top for the search icon (class=”search_top_button”). I made a few changes, but it pushed the icon to the bottom of the page so I undid everything, assuming it would revert back. It did not. I eventually uploaded the original global.js file from the original downloaded sentinel folder just to be sure, but still the icon appears stuck at the bottom of the page with a margin-top: 1280px;

Any suggestions? Thank you.

FRESHFACE

Hi there!

There is a JS code that vertically centers the search icon via margin-top. You would need to clean up the code if you want to customize the placement of the icon. Please see this file:

sentinel/js/global.js

and search for all instances of this string in that file:

search_top_button

I would help you more if it would be even a little possible but this is not an easy customization unfortunately. Hope this helps anyway.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Thank you but I attempted everything that you are suggesting before I messaged you. Apologies if I did not make that clear.

I somehow managed to get the search icon back to the header (honestly not sure how), but after some searching I see that the site is calling global.js?ver=4.0, which doesn’t reflect any changes I make. If I change to an earlier “ver=” (3.0, 2.0, 1.0) or remove ”?ver=4.0” entirely, then I can see my comments on global.js. The problem is that I don’t have access to global.js?ver=4.0, and I don’t know where it is or how it’s being created.

Any thoughts?

Thank you.

FRESHFACE

Hi there!

Please try force refresh in your browser. Usually it’s shift+F5 (win) or ctr+F5 (win) or cmd+shift+R (mac).

Thanks and cheers! :)
—FRESHFACE

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Hi,

In the source code we’ll find a lot of:

<style type=’text/css’> .tp-caption.medium_grey{position:absolute;color:#fff;text-shadow:0px 2px 5px rgba(0,0,0,0.5);font-weight:700;font-size:20px;line-height:20px;font-family:Arial;padding:2px

How can we remove this from source code ?

And what’s the best to add them by using your custom code plugin and place them external? Is this: Custom code > add new > Name: Custom code Sentinel Editor: place all above code directly in the editor Custom code: CSS or Less ? Custom Code placement: Header and priority: 5

Hope you can answer me soon! Thanks for the great theme.

Default-user

Hi, Ok thanks, if we disable revolution slider plugin we see it. But after disable we stille have:

<style type=’text/css’> body { font-family: ‘Open Sans’, Arial, sans-serif !important; } input, textarea, button, .search_top_overlay input[type=text], .blog-post-1_container.post_format_quote .featured_quote .quote_author,

Which is coming from your template. How can we remove that?

Default-user

Hi, we just asked the developers of the TeamPunch slider revolution plugin how we can remove the code. We referred to your template which is using the plugin.

We got an answer back: “Even though these are slider styles, they’re being added to the page by your theme. But you can try contacting your theme’s author for possible assistance with moving them to an external stylesheet. -Jason”

So, it is something you have made!! Please say us how we can remove it, sentinel is a great theme but the support is very bad. Before purchasing we have asked you can we remove it and you said yes, you don’t come back what you have promised..

FRESHFACE

Hi there!

I don’t think the rev slider styles are ours because when I deactivate the plugin, they stop printing. I tried looking if it’s from our theme but I did not find anything.

The other code is ours and is printed from line 320 in functions.php file. As you can see it’s a dynamic PHP style generator so it will not work if you place that code in a static CSS file. It would take a lot of time (maybe hours, hard to guess) to convert it into a real file, which is something beyond the general free support we offer.

I don’t know who told you it’s possible to place these inline styles into external with a snap of a finger because there are more people in our team and nobody remembers this discussion. I tried searching for your initial question, but couldn’t find it. If you can show me where we said that, I can offer you a refund because the last thing we want is spreading misinformation. So if we ever said that, then I am truly sorry and I will do my best to make it right.

Thanks and cheers! :)
—FRESHFACE

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Hi there, We have purchased the theme as it looks nice and clean. We somehow want to have a bigger logo centered and bring the Menus down. We noticed that the header is expandable so no problem with the bigger logo. But there two issues. 1. We need it the logo centered 2. We need the top menu underneath the logo. (now the menu is under logo)

Can you help us with this please.

Default-user

Help please. 1. How we could center the logo and bring the Menu below the logo.

Default-user

Been waiting for three days. no Answer. Poor service. Anyway, I got it sorted. Thanks

FRESHFACE

Hi there!

I’m sorry for any inconveniences, we didn’t had access to the internet through the weekend :( Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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akiraceo Purchased

Good Day, How do I get the borders? I have try put margin, padding, and border size and color at the design column of the visual composer element but nothing shows up.

Thanks Rgds

Default-user
akiraceo Purchased

1. Actually a vertical divider to the left.

2. omggg thank you :D It was like super down there, only notice when you mention bout it. :P

3. Any idea how I can change the background color /style for the titlebar part?

Thanks

Default-user
akiraceo Purchased

Hi there, there’s another question. 4. I see the option for title bar. Can we have titlebar with breadcrumb with slider combo? The slider will be below the title bar with breadcrumb.

Thanks Rgds

FRESHFACE

Hi there!

1) You would need to write a custom CSS, something like this:

.myelement { border-left: 1px solid #aaaaaa; }

4) Out of the box, sliders are only possible on homepage. What you are asking for would require some custom work. You could ask around on http://studio.envato.com for quotes if you want to have it custom made for you.

Thanks and cheers! :)
—FRESHFACE

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I updated WP 4.0 and downloaded and reinstalled Sentinel 4.1 (was running a really old copy), but the tabs in theme options still don’t work. Any pointers?

FRESHFACE

Hi there!

Can you please press force refresh?

Windows: ctrl + F5 Mac/Apple: Apple + R or command + R Linux: F5

If this will not work, please send me your WP login.

Thanks and cheers! :)
—FRESHFACE

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LttGroup Purchased

I got horrible problem with theme, when I upload photo’s I got lot of error and then when the photo go well I can’t see this photo on website.. Please can you help me asap.

FRESHFACE

Hi there!

You will need to allow writing in directory /wp-content/uploads/freshizer/ – if it is not created, please create it with writing rights by FTP.

Also please check your server configuration – do you have allowed GD library ( PHP library for images )? If not allow it.

Thanks and cheers! :)
—FRESHFACE

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Gorillo Purchased

Hi, I noticed today that the “Font Family” dropdown in the “Custom Heading” element in Visual Composer is empty, e.g. it´s not possible to choose any fonts for your custom heading. Is this a bug?

Also, the button colors you can choose in VS are not the same as the predefined colors in the theme, and button styles are also different. It would be nice to have the same buttons all the way, since theme buttons are only possible to choose when the Editor is in classic mode.

VS has also made two updates since the last Sentinel update. Is there an update coming from you sometime soon, including the latest VS version?

What kind of adjustments have you made to VS for Sentinel, compared to the stock version of VS? If I were to buy a separate license for VS to keep it updated at all times, would it conflict with the Sentinel theme in some way?

Thanks

FRESHFACE

Hi there!

Custom heading: It works on FF / Chrome / Mac OS – Do you have some special Browser or system configuration?

Buttons: Sorry, it is not possible.

Updates: There is the VC packed with theme which is 100% compatible. The latest VC version may need some theme adjusment.

Plugin Adjustment: We never do any updates directly in plugin. It is ugly.

Thanks and cheers! :)
—FRESHFACE

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Default-user
Gorillo Purchased

Hi,

No special configuration. The problem with fonts in custom headings appear in latest Firefox version in Windows 7.

A bit strange that VS button styles and colors are different from theme buttons. Who wants to use different button designs on their site?

Thanks

rsomazzi Purchased

Hi, I would like to make use of the full library of font-awesome icons as can be seen on http://fortawesome.github.io/Font-Awesome/ Version 4.2.0 – especially when using the different text with icon types. Can you please give instructions on how to update the fontset individually or publish an updated version? Thank you!

FRESHFACE

Hi there!

It is quite complicated, but not impossible:

1) Open file /wp-content/themes/sentinel/ffOptions/core/feeders/data/fa_list.txt and add icons, that you need here.

2) Replace files in /wp-content/themes/sentinel/scripts/fontawesome/css/font-awesome.min.css with the latest alternatives

3) Check your whole page: There are some updates in font awesome, that renames classes. It will look like some icons missing. You have to repair them.

Thanks and cheers! :)
—FRESHFACE

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Hi

We have the Sentinel theme and our site is running really slow. We’ve done some remedial work to the plugins on the site but this issue has also shown up.

AH01215: PHP Fatal error: Call to undefined function get_header() in /home/sites/sportingchanceinitiative.co.uk/public_html/wp-content/themes/sentinel/category.php on line 3

Can you advise? Thank you.

FRESHFACE

Hi there!

I’m sorry for any inconveniences, but this error can happen only if you heavily modify wordpress core or other things, so I don’t have any idea how to make it work backwards :((

Thanks and cheers! :)
—FRESHFACE

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Default-user

We haven’t modified Wordpress. All we’ve done is buy hosting for a single site, upload wordpress and your theme, and press publish?

FRESHFACE

Hi there!

So please send me your WP and FTP login, I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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Hi

We bought your Sentinel theme but we cant register the free Visual Composer that came with it for updates. Can you advise how your customers get round this.

Thanks.

FRESHFACE

Hi there!

It’s not possible to register Visual Composer delivered within theme. Don’t worry, we deliver latest versions of the composer directly within the theme package.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Then how do I stop the Visual Composser plugin to stop asking to be updated?

FRESHFACE

Hi there!

We’ll incorporate this in next update.

Thanks and cheers! :)
—FRESHFACE

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schnicel Purchased

Hey there. I have an issue with my WP-page. My site was recently hacked, so I had to rebuild it from some backups. But still there were some infected itens. So I installed a fresh WP copy on another domain, imported all the data using an .xml file and then a made a copy of the web back on the previous server. All the links work fine except the images. I tried regenerating the permalinks, regenerating thumbnails and nothing works. Can you please help me? The domain is www.vyrobasvetelnejreklamy.sk

Default-user
schnicel Purchased

I’ve sent you the login details with a short description. This is the code: 3370

FRESHFACE

Hi there!

It says 403 forbidden error.

Thanks and cheers! :)
—FRESHFACE

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Default-user
schnicel Purchased

Thanks… never mind… I’ve already deleted the pictures and uploaded them manually again

Hi there,

I’ve replaced only the changed files as per your changelog file, then I’ve disabled “Visual Composer” plugin, then I followed the installation instructions to install it again but still gives me the old version (Version 4.3.2), so could you tell me which files should I replace it (Via FTP) to install the latest version of “Visual Composer” plugin.

Thanks

FRESHFACE

Hi there!

In the the Sentinel theme is implemented the 4.3.2 version. There is no need to install the latest version of VC, because it’s heavily customized and it won’t bring you anything new.

Thanks and cheers! :)
—FRESHFACE

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Hello. Love your theme!!

I would like breadcrumbs to appear on every page (ie, even if I do a google map for the top of the page. It doesn’t let you tick both options. Is this something that can be done, or is it not possible? Thank you!

FRESHFACE

Hi there!

In current situation, this is really hard to achieve, I’m sorry for any inconveniences :(

Thanks and cheers! :)
—FRESHFACE

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webdaya Purchased

Hello,

I moved my wordpress from one server to another server.I installed sentinel theme in my wordpress. In my old site all plugins were working perfectly but in new site all pages are coming except plugins.the pages which contain specific plugins are coming blank white page below the navigation bar. So,Please share your contact details.Its Urgent please help .

Thanks in Advance.

FRESHFACE

Hi there!

Could you be please a little more descriptive about this isse? Url and login would be helpful. Also please include the problematic url’s

Thanks and cheers! :)
—FRESHFACE

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Default-user
webdaya Purchased

Hello,

My ticket number is 3377 . I sent you log in details . Please check .

FRESHFACE

Hi there!

I still wasn’t able to understand your issue. Could you be please a litle more descriptive about this?

Thanks and cheers! :)
—FRESHFACE

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Is it possible to have the logo aligned to the right of the menu items?

Many thanks!

FRESHFACE

Hi there!

Unfortunately this is not possible out of the box. It would require some small HTML and CSS customizations.

Thanks and cheers! :)
—FRESHFACE

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Is this theme bootstrap?

FRESHFACE

Hi there!

No sentinel is not built on bootstrap

Thanks and cheers! :)
—FRESHFACE

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