714 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
fawzi Purchased

hello

i am trying to add the social links in the theme option, but whenever i add the link and click on save changes, it redirects me to a 404 page. please help

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP login and I’ll do my best to fix it asap.

Thanks and cheers! :)
—freshface

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fawzi Purchased

hello, i just sent it using the link above

Default-user
fawzi Purchased

2804

FRESHFACE

Hi there!

I just added the social links to your footer and it works without any problems.

Thanks and cheers! :)
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fawzi Purchased

HELLO,

I want to add them to the HEADER and not the footer!

FRESHFACE

Hi there!

I can see them in the header already. Could you be then please a little more descriptive ?

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 100 and 499 items
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  • United States
oyohan Purchased

I did the “enable sidebars” in site preferences but still my blog posts remain full width. Help please.

FRESHFACE

Hi there!

Please send me your WP login and I’ll do investigate it and do my best to fix it asap.

Thanks and cheers! :)
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oyohan
oyohan Purchased

Ticket Number # 2794

FRESHFACE

Hi there!

I am sorry, I see that sidebar in chrome, safari and firefox. Please tell me, which browser do you use.

Thanks and cheers! :)
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  • Bought between 1 and 9 items
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  • Thailand
roomad Purchased

Hello How long installation data demo? I try install demo just categories ,tags only I wait install longtime.

thank you

FRESHFACE

Hi there!

Hi it usually takes from 1 to 5 minutes, depends on your computer speed. If you are not able to install the demo, try to increase your PHP execution limit. You can write your hosting support for this.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • India

I see this notice when installing the Full Demo content. This happens when the installation reaches “Settings and Options”.

Also this step takes a long time. Notice: Undefined index: 0 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: UndefinedNotice: Undefined index: 0 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: Undefined offset: 2 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: Undefined offset: 4 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: Undefined offset: 20 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: Undefined offset: 22 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 offset: 2 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: Undefined offset: 4 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: Undefined offset: 20 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93 Notice: Undefined offset: 22 in /home/wordpress/current/wp-content/themes/sentinel/ffOptions/sitepreferences/ffSP.php on line 93
Default-user

The installation seems to be struck after this notice appears. I have set the wp_debug to true.

Default-user
i refreshed the page and ended the Demo content installation. Now with debug TRUE, i see this error on all pages, Fatal error: Call to undefined function imagecreatefromstring() in /home/deploybitla/apps/wp-portals/current/wp-content/themes/sentinel/framework/engine/freshizer.php on line 1571

Help needed asap!

Default-user

GD library was not installed on my server. I installed it and now this undefined function imagecreatefromstring() error is no more.

FRESHFACE

Hi there!

I’m sorry for any inconveniences, so did you already solved it out ? Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—freshface

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I solved it to an extent. Few questions remain unanswered. It would be nice if you can tell me solutions for these errors. I see the below error only on my Homepage. Notice: Undefined variable: category in /home/deploybitla/apps/wp-portals/current/wp-content/themes/sentinel/visualComposer/recentPosts.php on line 20 Notice: Undefined index: el_class in /home/deploybitla/apps/wp-portals/current/wp-content/themes/sentinel/visualComposer/testimonials.php on line 86

Secondly, though am no more worried about the demo installation issue I am interested to know if there is a bug in Demo installation?

Thanks for your reply!

FRESHFACE

Hi there!

1.) About the notices, I’m sorry for any inconveniences, please send me your FTP login and I’ll fix them asap.

2.) As far as I know, there is no bug in demo installation. Could you be please a little more descriptive ?

Thanks and cheers! :)
—freshface

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  • Thailand
roomad Purchased

hello I have problem for install demo and plugin. if I install form localhost (in PC/Notebook) is OK but install in hosting begin installing plugins not work , have freshface Installation – step 1-4 but status will not install help me thank you

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP login and I’ll take a look.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Is there a way to change what the search results look like by default in your theme options? They’re pretty plain as of right now.

Also, is there a way to make the Search Bar static and always displayed?

Also, I am planning on using this is a Knowledgebase for my company, however, most of our devices are still running on IE8 due to application issues. Your theme’s main image rotator (or layer slider) does not appear to be functioning accurately in IE8. The text does not display over the images.

Is that something you could fix before I purchase this theme?

FRESHFACE

Hi there!

1) Search results are plain to show all kinds of results in an unified design – all posts/pages have only title and date in common. Not all posts have featured image.

2) No

3) I would recommend just searching for a knowledge base theme that is ready out of the box instead of fitting it in a different theme that does not come with KB design already in it.

4) We use revolution slider plugin for the main image rotator so it’s a 3rd party code we cant do much about. I know cases like yours where you need full IEx support so I would really recommend getting a different and more simple in design/features theme in your case.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
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  • Spain

Hi,

Is there a way to stop the header navigation jumping up and down whenever you click on another page?

Thanks

Default-user

I would also like to know if it possible to replace the navigation bar with another one or reduce the size of the navigation bar because the height is too big.

Please let me know if that is possible?

FRESHFACE

Hi there!

Please let me know your wp-login via the private tool located in my signature. Then paste the generated ID back here.

I will then look at how we can approach this.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there,

Is WooCommerce now supported in this theme?

Thanks

Bob

FRESHFACE

Hi there!

In current situation we didn’t implemented yet the WooCommerce plugin.

Thanks and cheers! :)
—freshface

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  • Israel
edenbr Purchased

Hi,

I updated the theme to version 2.3, and the logo appears to me twice, in the theme options if I delete the logo to Mobile then the logo appears to me once but does not appear in Mobile.
FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP login and I’ll take a look.

Thanks and cheers! :)
—freshface

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edenbr Purchased

Ticket Number # 2796

FRESHFACE

Hi there!

Seems to be working fine, I have added a dummy image to your mobile logo so make sure to check it out and then replace it of course.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
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  • United States

Hi, is there a way to make the current page in sidebar menus Bold or a different color, similar to the way the top navigation does?

FRESHFACE

Hi there!

Yes, add and customize this in Theme Options -> Custom Code -> CSS:

.widget .current_page_item a {
    color: #0093CF;
}

Thanks and cheers! :)
—freshface

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Default-user

Thanks so much. This highlights the current page item but is also highlighting all submenu items below it. Any ideas?

FRESHFACE

Hi there

Please try this:

.widget > ul > .current_page_item > a {
    color: #0093CF;
}

Thanks and cheers! :)
—FRESHFACE

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Default-user

Awesome, thanks for reply. For other people I’ll say that the above exactly did not work but simply removing the > between .widget ul made it work great. Thanks again.

FRESHFACE

Hi there!

Yes, it’s a little sensitive to the structure when using the > selector. I didn’t have access to your website otherwise I would have tested it first but I am glad you made it work in the end.

Thanks and cheers! :)
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  • Bought between 1 and 9 items
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Hello! I have a few pressing issues to tackle (there are other threads but I figured I’d streamline them into one). With http://AgilityERP.com

1. Is there a way to remove “date” and “likes” on the recent works as well as removing the comments/no comments. I got the code for this on the category search page but how do I make it communicate w/ the visual composer (see home page)

2. How do I change the size of the font on the blog title since it’s super tiny and seems condensed?

3. I’m trying to pull the most recent posts (pulling certain categories) in the footer using proprietary widgets but for some reason the videos/categories aren’t populating at all.

4. How about the top navigation? Any way to make it so it isn’t CAPS? Also, any way to hide it altogether if I want to create a landing page?

5. I need help with toggling the video category page. This looks great but it only works well until you try to x out of the screen, this message shows up: “the image could not be loaded.” Also, I’m having a separate issue in IE—the player does not start. http://www.agilityerp.com/category/videos/

6. I’m looking to integrate a Google Custom Search plugin I’d love to substitute that in place of your search that doesn’t have enough information. How do I move it to the top (like a widget) and remove the Sentinel Search line altogether? I think we could bump up the site a few pixels by eliminating that white space. If your search offered an excerpt, we could do that, but I don’t see where I can toggle those settings.

Thanks in advance!

Kristen (via eva)

FRESHFACE

Hi there!

1.) You can write a custom CSS or JS for disabling the dates. Something like :

.recentPosts .date { display: none;}

2.) You would need to search for “letter-spacing” in style.css. Most of the declarations look like this:

letter-spacing: -1px;

so to stop the crushing, you can just zero it like this:

letter-spacing: 0;

I would write you the code for this, but there are many of these declarations and it might be better if you just go through it and change it where you need it.

Font size is like this:

.blog-post-1 h1.post_title, .blog-post-1 h2.post_title {
    font-size: 30px;
    line-height: 30px;
}

3.) There are populating only posts where you have set up a featured image, imageless posts won’t be shown, it’s a feature.

4.)

Disable all-caps in nav:

.navigation-1 a,
.navigation-2 a {
text-transform: none !important;
}

You can’t hide navigation easily unfortunately.

5.) This seems to be a custom solution and we can’t help you with that. There is a default video post type on the other hand you can use but not sure if you would like it since it’s different than what you have there now.

6.) This is a technical customization that is beyond the free support we can offer with the theme, I am sorry.

Thanks and cheers! :)
—freshface

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Default-user

Thanks so much for all of that. I’m still having an issue with the blog display Custom CSS—I was given the {display:none;} code before but it didn’t work the first time. There are 2 places I need just the author/comment/date and the little date/like/comment widget removed: Homescreen (technically within the Visual Composer) as well as each individual post. I would be happy if they had the same capabilities as a page there.. but we still need to functionally pull the tags/categories so unfortunately they have to be posts.

When it comes down to Search: the search on the sentinel demo site does not reserve the row for the search bar; it makes space once launched so it looks like a config setting. How do I activate that? http://themeforest.net/item/sentinel-responsive-multipurpose-theme/full_screen_preview/6387569

IF I could possibly hire your team to take care of some of these customizations, what would that entail/cost?

Thanks in advance!

Kristen (via Eva)

FRESHFACE

Hi there!

1) There are many of these, I would need a screenshot with marked area of what you want to hide And then I would need a link to the live site right where the page you screenshot is located. Basically I need to inspect it with Firebug to give you a correct CSS you can use.

2) You can’t just “activate” the space there. This is more of a customization for a developer.

You have many complex questions that are mostly beyond the scope of support we can offer so I would highly recommend hiring a developer on your own like you said. Unfortunately we do not offer such services, but I can point you to for example microlancer.com or freelanceswitch.com where there are people that could help you with your website.

Thanks and cheers! :)
—freshface

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Default-user

Thanks for that.. hoping you can help with these screenshots for at least the first part..

Here’s my home page: http://www.agilityerp.com/ Here’s the screenshot that I am looking at changing: http://www.agilityerp.com/wp-content/uploads/2014/03/Screenshot-2014-03-12-16.34.40.png Here’s a sample post: http://www.agilityerp.com/introducing-openbravo-version-3/ Here’s the marked up screenshot: http://www.agilityerp.com/wp-content/uploads/2014/03/Screenshot-2014-03-12-16.29.31.png

Thanks again!

Kristen

FRESHFACE

Hi Kristen!

Thanks for the screens, here is the full solution you can just paste into “Theme Options -> Custom Code -> CSS” :

.blog-post-1 > .grid > .col-blog-post-left {
    display: none !important;
}

.recent_posts_list .blog-post-1 > .grid > .col-blog-post-right > .col {
    margin-left: 1px !important;
}

.recent_posts_list .blog-post-1 .post_meta {
    display: none !important;
}

.recent_posts_list h2.post_title {
    margin-bottom: 28px !important;
}

.ffWidgetRecentPosts .recent_post_date,
.ffWidgetRecentPosts .recent_post_comments_number,
.ffWidgetRecentPosts a.dot-irecommendthis
 {
    visibility: hidden !important;
}

.blog-post-1 > .grid > .col-blog-post-right > .col {
    margin-left: -10px !important;
}

.blog-post-1 .post_meta {
    display: none !important;
}

Thanks and cheers! :)
—freshface

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Default-user

Thank you! One more screenshot I hope to rid, if possible! Thanks in advance! Trying to remove the “About Agility” since we really don’t want to have an author associated with the posts.

http://www.agilityerp.com/wp-content/uploads/2014/03/Screenshot-2014-03-13-09.15.10.png
FRESHFACE

Hi there!

Try:

.authorbox {
    display: none !important;
}

Thanks and cheers! :)
—FRESHFACE

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Presley Purchased

I’m getting an error on all front-end pages when installing a 3rd party events plugin (All-in-One Event Calendar by Timely).

ffStructureFactory: FALAL ERROR – COMPONENT “tx”: FILE (THIS ALL IS CASE-SENSITIVE) “tx.php” NOT FOUND

FRESHFACE

Hi there!

It is not possible. Your plugin touches WP Query object and modifies variable post_type ( where should be “page”, “post” ) into “ai1ec_event”. Our theme is quite sensitive to this.

Thanks and cheers! :)
—FRESHFACE

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Presley Purchased

Is it possible to add custom post type support in a future release? Many plugins reply on custom post types to function. Thank you.

FRESHFACE

Hi there!

I am afraid, that is not possible. Sentinel is not just only one theme, that has different custom writepanels for each post type (in our case for page, post and portfolio).

Please try to use another plugin. I belive, that there are so many plugins with same or even better functionality.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Is there a bug in the Revolution slider?

when I go in and edit a slide, make some changes and then update the slide, I can see everything fine with changes made on the sites frontend….but when I go out of editing the revolution slider the frontend reverts to the older updates. the reason or fix for this? thanks

Default-user

any answer?

FRESHFACE

Hi there!

I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Default-user

ok, as revolution slider is bundle with the theme, I want to upgrade to revolution slider latest version 4.2.3, where can I get a zipped copy of this latest version?

FRESHFACE

Hi there!

We always incorporate the latest version of revolution slider directly into the theme. We cannot send you the zip files here, but if you send me email, I’ll do my best to send you zip asap.

Thanks and cheers! :)
—freshface

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Default-user

hi,

if you can give us a private Download link, or email the rev slider ver 4.2.3 to – info(at)stackrrr.com

many thanks.

FRESHFACE

Hi there!

Sent

Thanks and cheers! :)
—freshface

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EAOM Purchased

Just wondering how to make the full font awesome library available to choose from?

Although a large number appear in the CSS, not as many are available when choosing visually from the icons listed within the “text with icon expand” element.

FRESHFACE

Hi there!

We will update the Font Awesome library in the next update then, thanks for pointing it out. They release new icons often.

Thanks and cheers! :)
—freshface

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evan324 Purchased

Hello, I’d like to remove the “link” icon from the portfolio page. I’d really like for a user to be able to click right on the portfolio image and be shown the video in the lightbox instead of having to hover over the image and then clicking on the “magnifying glass.” Is this possible?

FRESHFACE

Hi there!

You can now only disable the hover and have it link to the single portfolio item page directly. But we can add the option to rather open it in lightbox in the next version.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
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Hi

I have severals problems with this theme and visual composer, when I activate any SEO plugin WP show me blank page in page editor.

In other themes with this two plugins no problems found.

FRESHFACE

Hi there!

Please send me your WP and FTP login.

Thanks and cheers! :)
—freshface

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Default-user

Ticket 2801

Default-user

any answer ?

Default-user

I need uptade visual composer NOW , fail a lot.

FRESHFACE

Hi there!

I’m sorry, support is not provided on weekend

Thanks and cheers! :)
—freshface

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Default-user

Hi i havent notice from you, I have several problems with Seo plugin and TinyMCE only with your theme.

I wil give you 1 star and bad promotion.

FRESHFACE

Hi there!

I’m sorry for any inconveniences. Could you be please little more descriptive about the issues ? I’m really sorry for it, I would do my best to fix it asap. Have a nice day :)

Thanks and cheers! :)
—freshface

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Default-user

SEO yoast have problems with VC in this theme, in other themes no problems.

Default-user

and more serious problem is that the WP editor stops working in some pages

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP and FTP login, I’ll take a look.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

How can I turn on comment function on portfolio post_type, I can’t find anywhere to make it work, thank you very much.

Default-user

This is my testing site url: http://gmat.eastdesign.cn/curriculum-resources/ comment works on blog post_type but not on portfolio, I had searched everything through google but found nothing to help me.

FRESHFACE

Hi there!

Comments on portfolio are not supported

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
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Hi, where can i get my Visuel Composer licence key. It is required for updates. Cheers

FRESHFACE

Hi there!

I’m sorry but thanks to the envato architecture this is not possible. We bough the extended license, and we are incorporating updates directly to the template update.

Thanks and cheers! :)
—freshface

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vallaro Purchased

2802

DO NOT leave this page until the installation has finished. Attachments

Categories, Tags

Posts, Pages, Custom posts

Navigation Menu

Widgets

Settings and options

Final check

WP_Error Object ( [errors] => Array ( [invalid_taxonomy] => Array ( [0] => Invalid taxonomy )

)
[error_data] => Array
    (
    )

) FATAL ERROR IN DEMO CONTENT INSTALL

FRESHFACE

Hi there!

I logged with your credentials, but all except menu is installed. I am a bit confused, should I understand that everything is OK now?

Did you make any changes in theme?

Thanks and cheers! :)
—FRESHFACE

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jj_2100 Purchased

hi, i tried to change the permalink-setting from “default” to “post name” and then i can no longer see my pages, instead the below message pop out.

“Not Found. The requested URL /ezabroad/home-5/ was not found on this server.”

can you indicate how to solve this problem? thanks.

FRESHFACE

Hi there!

Could you please try to de-activate all your plugins ? If this won’t help, please change the permalinks few more times to a default value and other link structures. If this won’t help too, please send us your WP login and we will do our best to help you asap.

Thanks and cheers! :)
—freshface

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